locked
Office products say they have not been activated, but activate will not work RRS feed

  • Question

  • "Products have already been activated" screen appears when trying to activate the product.
    This all started with downloading Office 200? compatibility files.

    How do I get rid of the product not activated notifications?

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ
    Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=
    Windows Product ID: 55274-OEM-2211906-00101
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {9140DB4E-5CE0-4328-8272-D6596482E321}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9140DB4E-5CE0-4328-8272-D6596482E321}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>55274-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-2313236013-436268245-817124933</SID><SYSTEM><Manufacturer>Compaq</Manufacturer><Model>Evo D510 SFF</Model></SYSTEM><BIOS><Manufacturer>Compaq</Manufacturer><Version>686O2 v3.18</Version><SMBIOSVersion major="2" minor="3"/><Date>20030528000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>EB9E394F01842062</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Compaq Computer Corporation</name><model>Evo D510 SFF</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>BA4BF265AA19F7A</Val><Hash>Kvd3XLkJ/CIq4R/GmZOCTtmtEpI=</Hash><Pid>54186-760-2707813-17806</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="10" Result="101"/><App Id="16" Version="10" Result="101"/><App Id="18" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 674A:Compaq Computer Corporation|10EA9:Compaq Computer Corporation|1FFEA:Compaq Computer Corporation|1FFEA:Hewlett-Packard Company
    Marker string from OEMBIOS.DAT: Compaq,Hewlett,Hewlett,Compaq

    OEM Activation 2.0 Data-->
    N/A

     

    Wednesday, September 2, 2009 4:10 PM

Answers

  • Hello bobldavis,

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    In cases where a longtime-activated Office XP installation suddenly shows that it is not activated in the mgadiag report, using the Office XP solution in Method 2 in this MS KB article usually takes care of the situation:  http://support.microsoft.com/kb/903275/en-us

    Post back to let us know if it worked for you! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Thursday, September 3, 2009 5:05 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:10 PM
    Wednesday, September 2, 2009 10:14 PM

All replies

  • Hello bobldavis,

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Professional - 101 Not Activated

    OGA Version: Registered, 2.0.48.0

    In cases where a longtime-activated Office XP installation suddenly shows that it is not activated in the mgadiag report, using the Office XP solution in Method 2 in this MS KB article usually takes care of the situation:  http://support.microsoft.com/kb/903275/en-us

    Post back to let us know if it worked for you! :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Proposed as answer by Darin Smith MS Thursday, September 3, 2009 5:05 PM
    • Marked as answer by Darin Smith MS Tuesday, September 22, 2009 6:10 PM
    Wednesday, September 2, 2009 10:14 PM
  • Dan:

    Thanks for the suggestion.  It worked fine.  I renamed data.dat to data.old just in case.  Activation then went smoothly.

    Regards,
    Bob Davis
    Thursday, September 3, 2009 10:06 PM
  • Hello bobldavis,

    Glad it worked for you!

    BTW, it has been suggested here and elsewhere that overly aggressive registry cleaner/file cleaner utilities might be the cause of this issue, but there has been no official statement as such from Microsoft support.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, September 4, 2009 1:35 AM