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    Recently, my HDD was damaged. I took it to repair (they are microsoft certified people), and they did replace it. They asked me for a recovery disk and I told them that i did not create a recovery media disk, when i bought this computer. So they tried to help me solve the problem and they gave me one of their own recovery disks, which matches the same model of my laptop (Toshiba C660-1CV). since then, whenever i try to apply windows recovery to my laptop (in order to reinstall winsows, I do it by hitting F8 when windows restart), the product key of that newly installed windows does not match the product key that came printed on the buttom of my laptop, anymore. I imagine it now matches the one of the disk they gave me. I tried to change the product key manually by right clicking on my computer, scrolling down, but the option for 'change product key' is not available. all is there is a blue icon saying 'ask for genuine microsoft software'. however, I did try to activate my genuine windows online using microsoft website, it sais that my windows is already genuine! Moreover, i tried to install windows update, it gives me an error (error installing SP1 update). My question is this: is there a way to fix all these problems? I know that i can manually change the product key, if i downloaded some product key programs... And that i can also download windows update manually ...but i need a way for windows to do this automatically each time i apply 'windows recovery' to reinstall windows, same like it used to be when i first bought the laptop like it came from factory. i love the fact that it used to bring back my windows factory settings. it would be lovely if you could help me solvee that.
    Thanks!

    Sunday, September 15, 2013 7:06 AM

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     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 18, 2013 7:44 AM
    Moderator

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    MGA Diagnostic Report Required:

    To properly analyze and solve problems with Activation and Validation, we need to see a full copy of the diagnostic report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )

    Once downloaded, run the tool.
    Click on the Continue button, after a short time, the Continue button will change to a Copy button.
    Click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your post.

    Carey Frisch

    Sunday, September 15, 2013 7:12 AM
    Moderator
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    BELOW IS WHAT YOU ASKED FOR. PLEASE NOTE THAT I DELETED THE LINKS FROM THE BELOW (NOT SUPPORTED)

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-DMJHM-TH7MD-2JYVD
    Windows Product Key Hash: 9qBXh2nrJHg6Tcev4B+pY+LO4GY=
    Windows Product ID: 00359-OEM-9739725-35247
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {B4429756-82A2-4598-8200-55E3AF984E83}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130801-1533
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B4429756-82A2-4598-8200-55E3AF984E83}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-2JYVD</PKey><PID>00359-OEM-9739725-35247</PID><PIDType>8</PIDType><SID>S-1-5-21-3664757706-89178564-4043958232</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite C660</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.40</Version><SMBIOSVersion major="2" minor="6"/><Date>20110121000000.000000+000</Date></BIOS><HWID>DB993907018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Middle East Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 6a7d5d8a-92af-4e6a-af4b-8fddaec800e5
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00194-397-235247-02-12289-7600.0000-2582013
    Installation ID: 001862391953444440528645185370549530672756738653018933
    Processor Certificate URL:
    Machine Certificate URL:
    Use License URL:
    Product Key Certificate URL:
    Partial Product Key: 2JYVD
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: Tue 17-Sep-2013 8:45:33 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 9:17:2013 15:02
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GEMJhKJpF8McxRBAlv4dYDqXF0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSCPL  TOSCPL00
      FACP   TOSCPL  TOSCPL00
      HPET   TOSCPL  TOSCPL00
      MCFG   TOSCPL  TOSCPL00
      ASF!   TOSCPL  TOSCPL00
      SLIC   TOSCPL  TOSCPL00
      SSDT   PmRef  CpuPm
      UEFI   PTL     PTLBUFےے
      UEFI   PTL     PTLBUFےے
      UEFI   PTL     PTLBUFےے

    Tuesday, September 17, 2013 5:49 PM
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    Run the following command at an elevated command prompt:
    Cscript.exe %windir%\system32\slmgr.vbs /ipk <Your product key>

    Carey Frisch


    Wednesday, September 18, 2013 1:53 AM
    Moderator
  • Question
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     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, September 18, 2013 7:44 AM
    Moderator
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    what s the above for? if it's for setting my new product key, I already done that. using SLUI 3.

    however do you have any suggestion on how to set my default windows recovery to install windows with the product keys that I choose? I don't want to go through this every time I reinstall windows. thx

    one more thing, I have a problem following this topic post. any suggestions?

    Thursday, September 19, 2013 6:06 AM
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    It is not possible to set the recovery to auto-install your product Key without completely re-sysprepping the system.

    You can adjust your preferences in your profile to set the system to notify you be email of all responses to the thread.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, September 19, 2013 7:18 AM
    Moderator