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Another Windows 7 validation problem RRS feed

  • Question

  • This is a retail version of Windows Home Premium. It has been running fine since last April.  I reinstalled Norton Internet Security and the error started on reboot.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {431C8751-515F-4E21-988B-89E2F35845E0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{431C8751-515F-4E21-988B-89E2F35845E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JX82B</PKey><PID>00359-030-7412536-85433</PID><PIDType>5</PIDType><SID>S-1-5-21-1309201563-963503240-207292943</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20101027000000.000000+000</Date></BIOS><HWID>BBAB0300010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:30:2011 01:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Sunday, October 9, 2011 5:27 PM

Answers

  • "Gary H Hughes" wrote in message news:5b2ba7eb-2a16-4acc-8b4e-030c664e6809...

    Noel,

    Thanks for the quick reply. I followed your directions, running slui.exe gave me the option to "Activate Windows online now" or "Retype your product key".  I received the same error for both: "A problem occurred when Windows tried to activate. Error code 0x8007000D".

    I rebooted and reran the diagnostic Report, results below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.


    HWID Data-->
    N/A, hr = 0x8007000d

     

     

    Something is preventing changes to the Licensing Store – or is corrupting entries there.
    This could be from a few causes – malware, permissions settings, faulty hard drive or filesystem, or other.
    We have been unable to fix this so far – but the following should be attempted before giving up....
     
    COMPLETELY uninstall Norton – then use the Norton Removal Tool to remove the residuals...
     
    See if the problem has gone after a couple of reboots (run another MGADiag)
     
    If not, try a System Restore back to a time when the system was not showing the problem, then run the Norton Removal tool again.
     
    Run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gary H Hughes Tuesday, October 11, 2011 8:40 AM
    Sunday, October 9, 2011 9:27 PM
    Moderator
  • "Noel D Paton" wrote in message news:d193037c-c8ce-49f2-a571-6e81f6c4861f...
    COMPLETELY uninstall Norton – then use the Norton Removal Tool to remove the residuals...
     
    See if the problem has gone after a couple of reboots (run another MGADiag)
     
    If not, try a System Restore back to a time when the system was not showing the problem, then run the Norton Removal tool again.
     
    Run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
    **
    I forgot to mention – once Norton is removed, make sure that the Windows Firewall is re-enabled!
    **
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gary H Hughes Tuesday, October 11, 2011 8:40 AM
    Sunday, October 9, 2011 9:29 PM
    Moderator

All replies

  • "Gary H Hughes" wrote in message news:41081bd1-aa06-456a-8d0c-fd8ff5a856d2...

    This is a retail version of Windows Home Premium. It has been running fine since last April.  I reinstalled Norton Internet Security and the error started on reboot.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20101027000000.000000+000</Date></BIOS

     

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

     

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table

     

    The error message above is the cause of your problems – usually it is caused by a corrupted Licensing Store.
    try the following.
    Recreate the Licensing Store
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select Run as Administrator
    4) Type: net stop sppsvc (It may ask you if you are sure, select yes)
    Note: the Software Protection service may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key or Activation may occur automatically.

    Reboot and Post back with a new MGADiag report
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, October 9, 2011 6:57 PM
    Moderator
  • Noel,

    Thanks for the quick reply. I followed your directions, running slui.exe gave me the option to "Activate Windows online now" or "Retype your product key".  I received the same error for both: "A problem occurred when Windows tried to activate. Error code 0x8007000D".

    I rebooted and reran the diagnostic Report, results below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {431C8751-515F-4E21-988B-89E2F35845E0}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{431C8751-515F-4E21-988B-89E2F35845E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JX82B</PKey><PID>00359-030-7412536-85433</PID><PIDType>5</PIDType><SID>S-1-5-21-1309201563-963503240-207292943</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F3</Version><SMBIOSVersion major="2" minor="4"/><Date>20101027000000.000000+000</Date></BIOS><HWID>BBAB0300010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:30:2011 01:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
      SSDT   INTEL  PPM RCM

     

    Sunday, October 9, 2011 8:46 PM
  • "Gary H Hughes" wrote in message news:5b2ba7eb-2a16-4acc-8b4e-030c664e6809...

    Noel,

    Thanks for the quick reply. I followed your directions, running slui.exe gave me the option to "Activate Windows online now" or "Retype your product key".  I received the same error for both: "A problem occurred when Windows tried to activate. Error code 0x8007000D".

    I rebooted and reran the diagnostic Report, results below:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Licensing Data-->
    C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.


    HWID Data-->
    N/A, hr = 0x8007000d

     

     

    Something is preventing changes to the Licensing Store – or is corrupting entries there.
    This could be from a few causes – malware, permissions settings, faulty hard drive or filesystem, or other.
    We have been unable to fix this so far – but the following should be attempted before giving up....
     
    COMPLETELY uninstall Norton – then use the Norton Removal Tool to remove the residuals...
     
    See if the problem has gone after a couple of reboots (run another MGADiag)
     
    If not, try a System Restore back to a time when the system was not showing the problem, then run the Norton Removal tool again.
     
    Run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gary H Hughes Tuesday, October 11, 2011 8:40 AM
    Sunday, October 9, 2011 9:27 PM
    Moderator
  • "Noel D Paton" wrote in message news:d193037c-c8ce-49f2-a571-6e81f6c4861f...
    COMPLETELY uninstall Norton – then use the Norton Removal Tool to remove the residuals...
     
    See if the problem has gone after a couple of reboots (run another MGADiag)
     
    If not, try a System Restore back to a time when the system was not showing the problem, then run the Norton Removal tool again.
     
    Run another MGADiag report and post it back here.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
     
    **
    I forgot to mention – once Norton is removed, make sure that the Windows Firewall is re-enabled!
    **
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Gary H Hughes Tuesday, October 11, 2011 8:40 AM
    Sunday, October 9, 2011 9:29 PM
    Moderator
  • Noel,

     

    I uninstalled Norton Internet Security, ran the Norton Removal tool, and rebooted several times.  The  "Windows not genuine" messages still occurred after each reboot.

    Reasoning that perhaps the Licensing Store has been corrupted again, I repeated the steps from your first reply above, where I renamed the tokens.dat file and then ran slui.exe.  This time the activation worked.

    I tried rebooting again, and reinstalling Norton Internet Security and the problem has gone away.  Latest report below.  I am concerned about all the error values in the report, but looking at other threads, it seems as if those are not a cause for concern.

    Thank you very much for your help.

    Gary 

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {F07E5864-DEE5-4143-AA27-5D7F48CE3577}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F07E5864-DEE5-4143-AA27-5D7F48CE3577}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JX82B</PKey><PID>00359-030-7412536-85433</PID><PIDType>5</PIDType><SID>S-1-5-21-1309201563-963503240-207292943</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20110128000000.000000+000</Date></BIOS><HWID>BBAB0300010000FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-030-741253-01-1033-7601.0000-2832011
    Installation ID: 018831126613165063286496398056676326119454538994269586
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JX82B
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/11/2011 12:47:56 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 8:30:2011 01:52
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAAAAgABAAIAAAABAAAAAQABAAEA6GEO3Hzp3L6G2c5wgndyQY41LnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   GBT     GBTUACPI
      FACP   GBT     GBTUACPI
      HPET   GBT     GBTUACPI
      MCFG   GBT     GBTUACPI
      ASPT   GBT     PerfTune
      SSPT   GBT     SsptHead
      EUDS   GBT     
      MATS   GBT     
      TAMG   GBT     GBT   B0
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    Tuesday, October 11, 2011 8:39 AM
  • "Gary H Hughes" wrote in message news:ab248f4e-bb59-4395-9d7e-4a7d9c73d500...

    Noel,

     

    I uninstalled Norton Internet Security, ran the Norton Removal tool, and rebooted several times.  The  "Windows not genuine" messages still occurred after each reboot.

    Reasoning that perhaps the Licensing Store has been corrupted again, I repeated the steps from your first reply above, where I renamed the tokens.dat file and then ran slui.exe.  This time the activation worked.

    I tried rebooting again, and reinstalling Norton Internet Security and the problem has gone away.  Latest report below.  I am concerned about all the error values in the report, but looking at other threads, it seems as if those are not a cause for concern.

    Thank you very much for your help.

    Gary

     

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-8QF8Y-K6GH8-JX82B
    Windows Product Key Hash: SDI6iJLj9eybG1/Uvphxzow4eG8=
    Windows Product ID: 00359-030-7412536-85433
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003

    Other data-->
    <SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>P67A-UD3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F6</Version><SMBIOSVersion major="2" minor="4"/><Date>20110128000000.000000+000</Date></BIOS

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Partial Product Key: JX82B
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 10/11/2011 12:47:56 AM

     

     

    That looks a lot better :)
     
    Only remaining chore it to go to manual validation at www.microsoft.com/genuine/validate – it should pass.
     
    Well done, and good luck!
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, October 11, 2011 8:54 AM
    Moderator