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Problems with Hoyle games after installing SharedView RRS feed

  • Question

  • Just downloaded ShareView to test it out. Love the idea. Interface is fairly clean, program seems to work for the most part... BUT..

     

    When SharedView is running, it does something to my system which prevents any of the Hoyle 2007 games (board games, card games, or puzzle games) from starting correctly. The program flashes, then minimizes. Only way to end it is to bring up task manager and use end process.

     

    Configuration is a Vista Ultimate machine with two monitors. Let me know what other details or files you might need to track down what is going on.

     

    (FYI: I don't need to uninstall SharedView to run the games, I just need to make sure it isn't running in the taskbar. Makes it a pain to bring up SharedView for client emergencies.

    Monday, June 4, 2007 6:54 PM

Answers

  • Hi call_kathy,

     

    Thank you for the detail information.  We have tested with Holye 2007 Casino trial on Windows XP SP2 and Vista Ultimate 32-bit and was not able to reproduce the issue you described.

    The recommended resolution for this behavior at this moment is to do as you described or what Mehal suggested - close SharedView client prior launching Hoyle games.

     

    Thanks again for the great feedback, it is always our best interest to learn about customer scenario and the software interoperability with other software.  I will ensure this is logged in our database and track it for our future release.

     

    If possible, can you please help providing the follow information?

    1) Your computer information

                - Operating System, and System Type  (Vista 32-bit or Vista 64-bit?)

    2) SharedView client log

    - You can find it by going to “Start” -> “Run” -> type “%temp%” (without quotes). The filename should be like sharedview-debug20.txt.

     

    Thanks for using SharedView!

     

    Tony Lee

     

     

    Wednesday, June 6, 2007 12:44 AM

All replies

  • Hi call_kathy,

     

    Can you please provide more details about the problem to help us investigate the issue?

    Also, which monitor do you use to run the Hoyle 2007 games?  Does such behavior observed with other software in your PC?

     

    From your description, I have layout the following repro steps, can you please help to confirm if it is correct?

    1. Start SharedView client on the primary monitor.  

    (Is SharedView signed in a Session?)

    2. Start Hoyle 2007 games on the primary monitor

    3. Hoyle 2007 games flashes, then it minimizes to the taskbar. Holye 2007 games is still running in the background.

    4. Only way to end this is to bring up task manger and end SharedView client.

    (Are you able to run Holye 2007 games without using Task Manager to end SharedView client?)

     

    Moreover, can you please post your SharedView log file?

    You can find it by going to “Start” -> “Run” -> type “%temp%” (without quotes). The filename should be like sharedview-debug20.txt.

     

    Thanks,

     

    Tony Lee

    Tuesday, June 5, 2007 2:45 AM
  • SharedView doesn't have to be actually running as a session to cause the problem. If it is active at all (session or in taskbar), then it prevents Hoyle from opening.

    As a test, I started a SharedView session and ended it. I made sure that the only part of ShareView that was running was the icon in the notifier area. I then opened a Hoyle 2007 game. The game flashed, but would not open. I went to the notifier icon for SharedView and used left click, close to close SharedView. I then clicked the Hoyle 2007 icon in the taskbar - it opened and ran just fine.

     

    I have not observed this behavior with any other program (so far). I can even bring up and use Camtasia and PPT at the same time in a ShareView session without any problem. But - something between ShareView and Hoyle doesn't like to play well together.

     

    As for monitor: Hoyle should be showing up on the secondary monitor.

     

    Post back with what else you need to know. If a screen recording of the process would help, let me know where to send it.

     

    Kathy

    Tuesday, June 5, 2007 3:59 AM
  • Here's a theory.  Exit out of SharedView.  Hit Ctrl-Alt-Delete and see if there's a process named "SharedView.exe" or something like that.  Now, run Hoyle Games and see if thats still the case.
    Tuesday, June 5, 2007 7:22 AM
  • Hi call_kathy,

     

    Thank you for the detail information.  We have tested with Holye 2007 Casino trial on Windows XP SP2 and Vista Ultimate 32-bit and was not able to reproduce the issue you described.

    The recommended resolution for this behavior at this moment is to do as you described or what Mehal suggested - close SharedView client prior launching Hoyle games.

     

    Thanks again for the great feedback, it is always our best interest to learn about customer scenario and the software interoperability with other software.  I will ensure this is logged in our database and track it for our future release.

     

    If possible, can you please help providing the follow information?

    1) Your computer information

                - Operating System, and System Type  (Vista 32-bit or Vista 64-bit?)

    2) SharedView client log

    - You can find it by going to “Start” -> “Run” -> type “%temp%” (without quotes). The filename should be like sharedview-debug20.txt.

     

    Thanks for using SharedView!

     

    Tony Lee

     

     

    Wednesday, June 6, 2007 12:44 AM