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License validation failed for Office 2003 VLK installation RRS feed

  • Question

  • Two of our staff machines at the university started to complain of having a non genuine version of Office 2003 (they had been working fine for months).

     

    I’ve run the MGADiag tool on these PC’s and it also reports “invalid VLK”. I deinstalled office and reinstalled it again using our network installation point (which is an unattended installation, incl. license key) and it still comes up as a non genuine installation.

     

    Running the MGADiag on any other PC on our network that has been installed from the same installation point reports “100 Genuine” for Office.

     

    Any ideas of what might cause this behaviour?

     

    Friday, May 30, 2008 12:06 AM

Answers

  • AV-NZ,

     

     

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

     

    Lori MS

    Tuesday, June 17, 2008 5:11 PM
  • AV-NZ,

     

            Unfortunately I do not know what has caused the problem affecting only two of your systems. There could be MANY scenerios which may be a possible cause. Curious are you a system administrator @ Massey University? Also have you discussed this scenerio with the University's lead system administrator as well as their team? In my opinion this would be the first point where I would start the troubleshooting process. How many VLK keys has your University purchased? Next was this particular product key ever turned in as non-genuine by the University because it may have become compromised? In turn maybe these were two systems accidently left behind which did not have the product key changed. This is what I mean there could be variables causing the problems and is why I recommending discussing this with the Systems Admin and his or her team of specialists. Next I have provided some information which you and the team may use for resolving the whole VLK issues you are currently experiencing.

     

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

    Hopefully this will resolve your issue.  Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, July 16, 2008 1:36 AM

All replies

  • AV-NZ,

     

    We request that you initially run the Genuine Diagnostics tool to try and identify the problem you may be experiencing.   Please try validating windows again by visiting the following location:  http://www.microsoft.com/genuine next click on the "Validate Windows" button in the upper right corner.  What happens?  The genuine site can also provide you with valuable information so please take time and review the documents.  

     

    Next please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum.  This would assist us immensely so we may analyze possible causes for a failed validation.  Next we will begin formulating a resolution for what may be causing the problem.

      

    Running the diagnostic tool will provide detailed information and confirm a vlk status.

     

    NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.

     

    Lori MS
    Monday, June 2, 2008 5:36 PM
  • Hi Lori, thanks for your response.

     

    Windows validates correct, its Office that's giving the problem.

    And like I mentioned it's the same product key we use for all our installations, and it only failes for these two machines.

    I've also tried to reenter the product key as discribed in KB895456, but nothing changed.

     

    I've run the validation on http://www.microsoft.com/genuine again and the result for Office is:

    Microsoft Office Professional Edition 2003: Invalid Product Key[0x80180108]

    Problem: The product key used to install Office has been identified by Microsoft as misused, stolen, or not valid. A copy of Office installed on your computer may be counterfeit, improperly licensed, or incorrectly installed.

     

    The Genuine Diagnostics Tool returned:

    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TX2KR-2XXRK-D73B8
    Windows Product Key Hash: 94asQvSUJKKzjgi36H4JEp2cHr0=
    Windows Product ID: 55274-640-0643314-23954
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E97905C6-BD62-4C74-95BA-AE0CF2A1269A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.102.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.102.0
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 1.7.102.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E97905C6-BD62-4C74-95BA-AE0CF2A1269A}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D73B8</PKey><PID>55274-640-0643314-23954</PID><PIDType>1</PIDType><SID>S-1-5-21-2262523173-1725710449-1771305316</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GBF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0071.P22.0411242209</Version><SMBIOSVersion major="2" minor="3"/><Date>20041124000000.000000+000</Date></BIOS><HWID>598830E70184805D</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1167B7FE4567D00</Val><Hash>z9He2EPoX97//xVtRD6GdyrA5aU=</Hash><Pid>73931-640-7594235-57854</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 

     

    Monday, June 2, 2008 10:45 PM
  • AV-NZ,

     

     

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

    First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance. 

     

    Lori MS

    Tuesday, June 17, 2008 5:11 PM
  • I know that the product key used is a Volume License Key (VLK) because we are the legal VLK holder (Massey University - NZ), and this key isn’t blocked by us.

     

    As I mentioned in previous posts, only two of our computers experience this problem at the moment, all other computers installed using the same VLK are fine. Also new installations using the same VLK are reporting “100 Genuine” for Office when MGADiag is run.

     

    I can probably resolve the issue by doing a complete reinstallation of the computer (incl. Windows), but I just want to know what caused the problem in the first place. Because this is NOT an invalid VLK

    Friday, June 20, 2008 12:10 AM
  • AV-NZ,

     

    I would really like to get a better understanding of this issue so we can better assist not only you but other users with similar problems as well.   Please include the following information if possible: 

     

     - Your product key for (Office or Windows)

    Please post the last 15 alpha/numeric characters of your product key

    -  Business location where purchased

    -  Business Address where purchased

    -  Phone number where purchased

    -  Point of Contact @ the Business (if you had any)

    -  If purchased on the internet please provide the website

    -  What alias was the individual using online?

    Usually this is prevalent with people who are selling software on auctions sites

    -  Did you purchase the computer brand new, used, @ an auction, off the internet or how?

    Please provide the detailed information for the location.

    -  Is the computer a commercial built system or was the system custom built by a local shop?

    -- Please provide all the details.

    -  Do you have all the original software which was originally installed on the computer @ the time of purchase?

    - Last has the computer ever been turned in for repairs if so please provide detailed information as above? 

    If so please provide location details including webpage.

     

              Also please run the diagnostic test again for inclusion with the support incident. This will enable us to review current information after any changes you may have made. Once you have done that, please reply back to this post. I will work with you and provide this information you provide to my supervisor.  Please let us know if you would be willing to do this!!

     

    Lori MS
    Wednesday, July 16, 2008 12:10 AM
  • AV-NZ,

     

            Unfortunately I do not know what has caused the problem affecting only two of your systems. There could be MANY scenerios which may be a possible cause. Curious are you a system administrator @ Massey University? Also have you discussed this scenerio with the University's lead system administrator as well as their team? In my opinion this would be the first point where I would start the troubleshooting process. How many VLK keys has your University purchased? Next was this particular product key ever turned in as non-genuine by the University because it may have become compromised? In turn maybe these were two systems accidently left behind which did not have the product key changed. This is what I mean there could be variables causing the problems and is why I recommending discussing this with the Systems Admin and his or her team of specialists. Next I have provided some information which you and the team may use for resolving the whole VLK issues you are currently experiencing.

     

    If you still believe your VLK is Genuine please refer to the following steps to confirm either genuine or non-genuine status: 

     

    1) If you are a Microsoft Volume Licensing customer you should contact your Reseller and address the issue with them directly.

     

    2) Refer to this site for information concerning VLK’s http://www.microsoft.com/licensing/resources/vol/default.mspx#EJG

     

     3) If your reseller did not keep a record of your key, is unable to assist you or can no longer be contacted please call the appropriate number here to confirm your Volume Licensing Agreement directly with Microsoft. The below Licensing FAQ will provide you with all the information needed to contact Microsoft directly about your Volume Licensing agreement:

     

    http://www.microsoft.com/licensing/resources/faq.mspx

     

    4) If you believe you have been sold counterfeit software you can provide Piracy information using the below link:

    http://www.microsoft.com/piracy/Reporting.mspx 

     

    5) If your issue is still not resolved you may Purchase a copy of Windows XP or if you believe you have an existing valid Product Key and change the existing product key using the following MS Knowledge base article to change the VLK only. This will not work when trying to change the Blocked VLK to a Retail or OEM Product Key.

    http://support.microsoft.com/kb/328874/en-us

     

    6) If you are attempting to change the existing key to a valid OEM or Retail key please follow the repair installation outlined in this Microsoft Knowledge Base article:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341

     

    Hopefully this will resolve your issue.  Take care,

     

    Stephen Holm, MS

    WGA and OGA Forum Manager

    Wednesday, July 16, 2008 1:36 AM
  • Hi Stephen, thanks for your response.

     

    Yes I am a system administrator at Massey University. We never turned-in this VLK as being non-genuine or compromised. In fact we still use this key, any new installation using the same VLK key doesn’t have any issues at all. On these installations MGADiag reports “100 Genuine for Office”. At the moment it is just these two computers.

     

    I have tried to reapply the product key following a knowledge base article but that didn’t solve anything. I also removed the Office installation completely and reinstalled it again, but after starting one of the Office programs again it complains about a non genuine installation.

     

    Both computers worked fine for quite a while then started to complain of having a non genuine installation. The way it is alerting the user is exactly like is described for the new OGA process. The first time you start an Office application a dialog box pops-up with the warning message, and returns every two hours. Also an icon appears in the system tray reminding the user that Office isn’t Genuine. According to the Microsoft website this version of OGA notification is part of a trial installation that should have only launched in Chile, Italy, Spain and Turkey (KB949810).

    There are a couple of other threads running about this issue as well.  e.g: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=3188048&SiteID=25

    I tried the path mentioned in this tread but unfortunately that didn’t solve it.

     

    Is there a way of checking which version of OGA is used on these computers? And is there a way to roll back to a previous version?

     

    Cheers,

    Arno

    Thursday, July 17, 2008 11:17 PM
  • AV-NZ,

     

    Please do me a favor. Run the MGA Diagnostic Tool on a similar machine (A machine that Passes OGA) with the same exact software and provide us with the diag results. 

     

     

    Thank you,

     

    Stephen Holm, MS

     

     

    Friday, July 18, 2008 12:47 AM
  • Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TX2KR-2XXRK-D73B8
    Windows Product Key Hash: 94asQvSUJKKzjgi36H4JEp2cHr0=
    Windows Product ID: 55274-640-0643314-23101
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {F8EF7656-BA48-4469-A861-641994ACF8A1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F8EF7656-BA48-4469-A861-641994ACF8A1}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D73B8</PKey><PID>55274-640-0643314-23101</PID><PIDType>1</PIDType><SID>S-1-5-21-1123561945-1580436667-682003330</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DQ3510J_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>JOQ3510J.86A.0559.2007.0726.0425</Version><SMBIOSVersion major="2" minor="4"/><Date>20070726000000.000000+000</Date></BIOS><HWID>A61B3F070184807A</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1167B7FE4567D00</Val><Hash>z9He2EPoX97//xVtRD6GdyrA5aU=</Hash><Pid>73931-640-7594235-57542</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Monday, July 21, 2008 9:53 PM
  • Av-NZ,

     

    Thank you for posting again. The product key on this machine appears to be a blocked Volumne Licensing key. The other MGA Diag was a 108 error code which means a bad key generated product key. 

     

    Could you please submit a service request with Microsoft Product Support using the following link:  http://go.microsoft.com/fwlink/?LinkId=52029.  Please include your product key code for Office so we may analyze specifics surrounding the problems you are encountering.  This will enable us to review current information after the changes you made. Once you have done that, please reply back to this post and provide the SR # generated by the service request.  Please let us know if you would be willing to do this!!

     

     

    Also have you all contacted the location who verifies volumn licensing issues?  Their numbers were provided in a previous link. 

     

     

    Take care,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

    Monday, July 21, 2008 10:52 PM
  • Stephen,

     

    If the product key on this last machine appears to be a blocked VLK, why does MGA Diag report "Office Status: 100 Genuine"?

     

    And why do non of our other machines (all using the same key) experience any problems?

     

    Tuesday, July 22, 2008 1:07 AM
  • AV-NZ,

     

    This is something I noticed today and will bring this to the attention of others here. In the meantime if you would open a service request and provide us with all of your Volumne Licensing Keys then I review what may be causing the problem. Also I provide you with the point of contact in my previous link where your College can call directly yourselves.

     

     

    Let me know if you would like to provide me with all of your VLKs so I may look them up.

     

     

    Take care,

     

    Stephen Holm, MS
    WGA Forum Manager

    Tuesday, July 22, 2008 8:09 AM
  • Stephen,

    I opened the service request with Microsoft Product Support like you asked, 
    Support request Number: 1074735934

    Thanks,
    Arno
    Thursday, July 31, 2008 10:40 PM
  • Hello Arno,

        Thank you for opening the service request. The product key you provided us is valid. I may know what could be causing your 2 staff machines to be invalid. Curious have either one of these machines ever had a trial/beta of Office installed before? Also have you ever had a previous installation of Office installed and maybe some remenants could have been left behind after an uninstall.   

        Please reference the following Knowledge Base (KB) article http://support.microsoft.com/kb/290301This will allow you to download the Windows Installer Cleanup Utility and provides detailed information on its use. Use the Windows Installer Cleanup Utility and uninstall all Microsoft Office programs 2003 and below (NOT 2007 OFFICE) on your computer, then reinstall Microsoft Office using the genuine MS Office installation CD and product key.

     Restart your computer and try validating Office again at http://www.microsoft.com/genuine and clicking the “Validate Office” button. .  If validation is still failing please follow the steps below:

    1) Logon to the PC that is experiencing the notifications as a user with “ADMINISTRATOR” privileges.
    2) Download the tool:
    http://go.microsoft.com/fwlink/?linkid=52012  click RUN.
    3) When the tool loads, click “CONTINUE”.
    4) Is the “RESOLVE” button available? If so, please click “RESOLVE” to allow the diagnostic tool repair the issue.
    5) From the Windows tab, click the COPY button.
    6) Please reply back to this post and PASTE the entire results into reply of this post. 


    Please post back and let us know if the Windows Installer Cleanup Utility worked.



    Thank you very much Arno and have a SUPER WEEKEND!



    Stephen Holm, MS


    Stephen Holm
    Friday, August 1, 2008 10:20 PM
  • Hi Stephen,

    Thank you for reply, at least I know for sure nothing is wrong with our license key.
    Neither PC had a trial/beta version of Office installed on it. I know one of the two was previously installed with Office XP, but I’m not sure of the second. But I can’t imagine that the problem was caused by the previous installation. We have upgraded numerous installations of Office XP to 2003, without any problems.

     

    I tried the Windows Installer Cleanup Utility and removed the all Office installations. But after reinstalling Office 2003 the license error was displayed again the first time I run one of the Office programs.

     

    I also tried the diagnostic tool again, but I didn’t get a “RESOLVE” button.

    Please find diagnostic report below.

     

    Cheers,

    Arno


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-TX2KR-2XXRK-D73B8
    Windows Product Key Hash: 94asQvSUJKKzjgi36H4JEp2cHr0=
    Windows Product ID: 55274-640-0643314-23954
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {E97905C6-BD62-4C74-95BA-AE0CF2A1269A}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: Yes
    Version: 1.7.104.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.104.0
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Professional Edition 2003 - 108 Invalid VLK
    OGA Version: Registered, 1.7.104.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E97905C6-BD62-4C74-95BA-AE0CF2A1269A}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D73B8</PKey><PID>55274-640-0643314-23954</PID><PIDType>1</PIDType><SID>S-1-5-21-2262523173-1725710449-1771305316</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D865GBF_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BF86510A.86A.0071.P22.0411242209</Version><SMBIOSVersion major="2" minor="3"/><Date>20041124000000.000000+000</Date></BIOS><HWID>598830E70184805D</HWID><UserLCID>1409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>New Zealand Standard Time(GMT+12:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>1167B7FE4567D00</Val><Hash>z9He2EPoX97//xVtRD6GdyrA5aU=</Hash><Pid>73931-640-7594235-57542</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="108"/><App Id="16" Version="11" Result="108"/><App Id="18" Version="11" Result="108"/><App Id="19" Version="11" Result="108"/><App Id="1A" Version="11" Result="108"/><App Id="1B" Version="11" Result="108"/><App Id="44" Version="11" Result="108"/></Applications></Office></Software></GenuineResults> 


    Monday, August 11, 2008 12:49 AM