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Product key update failure [Error: 0x80004001] RRS feed

  • Question

  • When attempting to update an invalid windows xp pro to a new one.  The WPKUT fails.

    Here is the error:

    "The application was unable to update system files required for the operation because an unsupported file version was found or the file was missing.  [Error: 0x80004001]"

     

    Here is the data from the utility:

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Blocked VLK
    Windows Product Key: *****-*****-PY6BX-K24PJ-TWT6M
    Windows Product Key Hash: gBNdtaXuo+0yYWQ2vJRYtwUVPx0=
    Windows Product ID: 55274-643-7213323-23765
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: XKFGXSC
    ID: 1a171607-7113-481f-9a68-7f95e043fab9
    Is Admin: Yes
    AutoDial:
    Registry: 0x0
    WGA Version: Registered, 1.5.530.0
    Signature Type: Microsoft
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: N/A
    Cache refresh Interval: N/A
    Extended notification delay(non-genuine): N/A
    Extended notification delay(un-activated): N/A
    All disabled: N/A
    Reminder reduced: N/A
    File Exists: No
    Version: N/A
    Signatue Type: N/A

    OGA Data-->
    Office Status: 109
    Office Diagnostics: B4D0AA8B-467-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>1a171607-7113-481f-9a68-7f95e043fab9</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-TWT6M</PKey><PID>55274-643-7213323-23765</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-682003330-1895346279</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>OptiPlex GX240               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A05</Version><SMBIOSVersion major="2" minor="3"/><Date>20020719******.******+***</Date></BIOS><HWID>C5063DDF0184C04E</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Wednesday, August 16, 2006 5:20 AM

Answers

  • Howdy Sugarfree:

     

    You'll need to do a reinstallation. The product key update tool, while useful for most cases, does include a file-scan that limits its use if certain core files are modified/missing. While this isn't ideal, and I can definitely understand your position against not wanting to do a reinstallation, the product key update tool won't be able to successfully switch your system over with these core errors.

     

    -phil

    Wednesday, August 16, 2006 6:51 AM

All replies

  • Howdy Sugarfree:

     

    You'll need to do a reinstallation. The product key update tool, while useful for most cases, does include a file-scan that limits its use if certain core files are modified/missing. While this isn't ideal, and I can definitely understand your position against not wanting to do a reinstallation, the product key update tool won't be able to successfully switch your system over with these core errors.

     

    -phil

    Wednesday, August 16, 2006 6:51 AM
  • Well ***...

     

    Any pointers on ghost?  I have 5 that all get the same error and are all optiplex 240's same configuration exept one has a different video card.

     

    Thanks! :)

    Thursday, August 17, 2006 4:06 AM