locked
Running Live One Care on wireless network RRS feed

  • Question

  •  

    Last night I updated Windows Live One Care which installed flawlessly on my Dell XPS-410 running Vista 32-bit.  During the installation, however, it asked me if I wanted security on my wireless network.  Since my wife uses a Dell laptop downstairs through a wireless router, I answered in the affirmative.

     

    When my wife attempted to access the internet for the first time after the Live One Care update was completed, she was unable to get on the 'net.  I pulled up her network diagnostics which indicates that her network hardware card is running fine but I get the "Unable to establish Connection" error message and "Unable to Repair Connection" message when I attempt to fix her network connections.  Her laptop runs Windows XP with the latest service updates.

     

    I went back upstairs to see if I could uninstall the Live One Care or the LOC update but couldn't find anything with yesterday's date in the applications listed.

     

    Any suggestions?

     

    MG

    Wednesday, December 5, 2007 1:33 PM

Answers

  • Since you allowed OneCare to secure your network (a good idea if it was not secure before) you will need to configure the wireless connection on your wife's computer to match the settings configured by OneCare.

     

    Here is the entry from OneCare's online Help for Secure WiFi (where I am moving this post to...):

     

    Add a computer or other device to a wireless network

    You can add a computer or device to your wireless network either manually or by using the Add a PC wizard or manually.

     Add a computer to a wireless network with the Add a PC wizard in Windows Live OneCare
    If you used Windows Live OneCare to help secure a wireless network, you can automatically add another computer or device to the network.
    1. On the computer that you used to help secure the wireless network, open OneCare, and then click Change Settings.
    2. On Firewall tab, click Advanced settings.
    3. On the Network connections tab, click the wireless network that you want to add the computer to, and then click Details.
    4. Click Add a PC, and then follow the steps in the wizard.
     Add a computer to a wireless network manually

    For Windows XP:

    1. On the computer that you want to add, click Start, click Run, type ncpa.cpl, and then click OK.
    2. Click the wireless network connection, and then click View available wireless networks.
    3. From the list of available wireless networks, click the name of your wireless network, and then click Connect.
    4. When you're prompted, type and confirm the network key for your router, and then click Connect.

    For Windows Vista:

    1. On the computer that you want to add, click Start, click in the Start Search box, type ncpa.cpl, and then press ENTER.
    2. From the list of available networks, right-click the name of your wireless network, and then click Connect/Disconnect.
    3. Click the wireless network that you want to connect to, and then click Connect.
    4. When you're prompted, type and confirm the network key for your router, and then click Connect.
     Add a device to a wireless network manually

    To add a device to a newly secured wireless network, follow the instructions in the manufacturer's manual for the device. If you need more help, contact the manufacturer of the device.

    Note

    You must enter the SSID and network key to add a device.

     Find your network name and network key
    To add a computer to a wireless network if you used the Add a PC wizard in Windows Live OneCare:
    1. On the computer that you used to help secure the wireless network, click Change Settings.
    2. On Firewall tab, click Advanced settings.
    3. On the Network connections tab, click your wireless network, and then click Details.
    4. The SSID and network key appear in the Security Information area.
    Note

    If you added a computer or a device to the network manually, read the instructions in the manufacturer's manual, or contact the manufacturer of the router for information about how to obtain the network name and network key.

    Note

    Changing the security settings on the router will disconnect any computer or device that was previously connected to the router.

     

    Wednesday, December 5, 2007 4:01 PM
    Moderator