Dynamics CRM 2013 for Outlook 2013 Setup Hangs on "Preparing..." RRS feed

  • Question

  • When I try to install "Dynamics CRM 2013 for Outlook 2013" and it hangs on the screen:


    Installation Progress
    Components are now being installed.



    I left the installer for one whole day, but nothing happened.

    (My OS is Win 8.1 + Outlook 2013)

    Here is the LOG (I have found no clue in here):

    58|   Info| === Setup bootstrap logging started 20.12.2013 10:23:58 ===
    10:23:59|   Info| Bootstrap version:
    10:23:59|   Info| User: janez.
    10:24:00|   Info| Invoked with command line: C:\CRMClient\SetupClient.exe
    10:24:00|   Info| Running Microsoft Dynamic CRM 5 for Outlook at : C:\CRMClient
    10:24:01|   Info| System Memory: 6424219648 Bytes
    10:24:01|   Info| Initializing COM.
    10:24:01|   Info| Initialized COM.
    10:24:02|   Info| No pending reboot detected
    10:24:02|   Info| No reboot required
    10:24:02|   Info| Uninitializing COM.
    10:24:03|   Info| Uninitialized COM.
    10:24:04|   Info| Current OS Version: 6.2.9200
    10:24:04|   Info|   ServicePack: 
    10:24:04|   Info|   System Type: Workstation
    10:24:04|   Info|   Suite Mask: 0x0100
    10:24:05|   Info| Copying installer files to local directory:  
    10:24:05|   Info| Package: C:\CRMClient\Client.msi, Options: ADDLOCAL="Installer" INSTALLDIR="c:\temp\tmp\MSCRM_{2AC0B9D5-C911-43A5-9480-4ED1326D7C5D}" TARGETDIR="c:\temp\tmp\MSCRM_{2AC0B9D5-C911-43A5-9480-4ED1326D7C5D}" ALLOWRUN=1
    10:24:31|   Info| Loading bootstrap library c:\temp\tmp\MSCRM_{2AC0B9D5-C911-43A5-9480-4ED1326D7C5D}\ClientSetup.dll
    10:24:32|   Info| Microsoft Dynamics CRM for Outlook is not currently installed.
    10:24:38|   Info| === Setup bootstrap logging started 20.12.2013 10:24:38 ===
    10:24:38|   Info| Bootstrap version:
    10:24:38|   Info| User: janez.
    10:24:38|   Info| Initializing COM.
    10:24:38|   Info| Initialized COM.
    10:24:38|   Info| Current OS Version: 6.2.9200
    10:24:38|   Info|   ServicePack: 
    10:24:38|   Info|   System Type: Workstation
    10:24:38|   Info|   Suite Mask: 0x0100

    Does anybody have any clues or similar experiances?


    Friday, December 20, 2013 9:39 AM

All replies

  • LEOSS,

    Did you ever find a solution to this problem? If so could you help me, I am running into the exact same issue. The installer gets to 

    Installation Progress
    Components are now being installed.


    Then just sits there.


    Thursday, April 10, 2014 5:56 PM
  • Turn off WIFI or any internet connection before installation > it will be view error without hanging .

    I made this step and found that I have fire ware restriction to link http://go.microsoft.com/fwlink/?LinkId=402059&clcid=0x409

    Mohamed  ElAtafy

    Monday, January 25, 2016 10:32 AM