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product key in valid error code windows defender wont update 0x80070426 cant load my control panel or open some windows programs RRS feed

  • Question

  • tell me what i can do to fix all this

    this is what i know i cant do:

     update windows defender i get this error code 0x80070426

    able to before update the produst key it was saying i might be a victim of a bootleg version of my os, then i ran cmd as admin  typed the standard net start slsvc saved the green code slsvc_reg.reg in my word pad opened and restarted my pc twice now that ive ran this microsoft genuine advantage diagnositc tool now its saying that my valation status IS valid and before the product key was differnt now its something else and does not mattch the key on the sticker on the bottom of the pc

    ive tried to run the windows vista genine valdation again and im still not valid
    ive noticed it says its not running in this code below

    the windows id was the old windows product key i jst noticed

    what does mismatch fie mean and it gives the file pathway....????


     i know my vista is a 32 bit basic home
    service pack 1
    1gb ram  560 @213ghz
    this is an acer aspire 5315
     ive tried to look up the phone number to call them in the drop list of my contry which does not list a phone number to call them

    i dont want to buy a recover disc from them to restore my system if i have to will i lose all my personal info on my laptop


    and when is windows going to sovle this problem....????
    or find ot what is causeing it

    ive ran a system error disc check and applied to fix bad sectors but that is coming all back fine


    it still says in system that my product key is my "windows product ID" which it shouldnt be and is

    and its not saying the report below that it is wrong

    what else does it mean when in device mangeror should i say does it have an effect that my device manger has an errorstating that:
    microsoft isatap adapter #4
    driver file details     (C:\windows\system32\DRIVERS\tunnel.sys)

    This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

    Click 'Check for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    But when i check for solutions online it states that everything is alright what do i do with this and aswell when i check for my laptop

    ok well thats about it i think i wonder if thats all the info you need if not please feel free to ask  i hope you are able to help me give as much details as you are able to fix this thanx for your time

    thankx
    ~educated fool



    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-Q9CM8-KTDKK-8QXTR
    Windows Product Key Hash: OI3PQUp2nK/Ysh5U6MY15ORIfio=
    Windows Product ID: 89572-OEM-7332166-00029
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.002
    ID: {88B1E165-9FC4-4D19-8110-1C95B92EFFC4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090302-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 102
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{88B1E165-9FC4-4D19-8110-1C95B92EFFC4}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-8QXTR</PKey><PID>89572-OEM-7332166-00029</PID><PIDType>2</PIDType><SID>S-1-5-21-3151040069-79164065-4031254065</SID><SYSTEM><Manufacturer>Acer      </Manufacturer><Model>Aspire 5315     </Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.34</Version><SMBIOSVersion major="2" minor="4"/><Date>20080326000000.000000+000</Date></BIOS><HWID>1C303507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAnJ9WmQZQCBRoOQYMRoMGesJGAKfy9DZhXml4DKxWsg0=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst
      SSDT            PmRef        Cpu0Cst


    Saturday, October 17, 2009 11:28 PM

Answers

  • Hello gonza035uwpedu,

       The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com


    Thank you,
    Darin MS 

     

    Monday, October 19, 2009 8:33 PM

All replies

  • Hello gonza035uwpedu,

       The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).

      Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.

      What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.

     

    Service Restart steps:

    (If you have access to the Start button):

    1)    Click the Start button

    2)    Type: cmd in the Start Search field

    3)    At the top the Start window, you will see cmd.exe

    4)    Right Click cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    (If you do not have access to the Start button):

    1)    Click the option that launches an Internet Browser

    2)    A Browser will open, type: %windir%\system32 into the address field

    3)    Find the file cmd.exe

    4)    Right Click on the cmd.exe and select Run as Administrator

    5)    Type: net start slsvc

     

    A)   If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"

     

    B)   If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption.  We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. The only resolution we can suggest is reinstall Vista.

     

    C)   If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com


    Thank you,
    Darin MS 

     

    Monday, October 19, 2009 8:33 PM
  • None of these options gave me a solution. I was able to chat with a microsoft tech since they offer free help to any one with vista basic and or sp1 for it so they worked with me for about 7 hours and told me that they would be able to fix it so they remotely took control over the desktop with my permission and i could stop them at any time and nothing so they set it up for the next day for a tech #2 to call me back so he did and said my system was corrupted since i ended with my chat my whole system went black and sht down and would not let me get to my desktop or the start button just that my windows was not active and i only had the choice to hit close and i would and it would log me off or to contact acer so i wold click on the option of contacting acer and it would bring up my internet browser   and then i would click
    file
    open file
    click on C:/
    windows
    system32
    and then on the top right corner i would type in the search bar "cmd" and then let the results come in but had to make sure that on the bottom it says "ALL FILES"
    then i would right click on "cmd" with the command prompt icon
    choose "run as administrator"
    the command prompt will come up and type in "explorer.exe"
    anf hit enter and your desktop will come back up as well as the start button

    so after i did all that i was able to back up my files and do a whole system restore and now my pc is genuine after all that

    "TROJANDOWNLOADER.ASX/BF"

    windows essentials found it and avg didnt for me avg was my virus protector and didnt catch it

    aswell it might run as a MP3 file and if you use windows media player it opens and downloads other and more trojans to your pc with out you knowing

    thats what happened to me

    Saturday, January 9, 2010 8:26 PM