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Re: An unauthorized change was made to your license... RRS feed

  • General discussion

  • We have had a similar nightmare situation.  Purchased a new xps with Vista preinstalled a month ago, yesterday the pc stopped workinig.   After contacting Dell, we were told that Microsfot pushed out an upgrade that marked a range of valid licenses as invalid.  When the pc is tagged as invalid, the pc ceases to function other than contact the Microsoft genuine licensing program.  The microsoft online chat person said that they could not help.  The suggesion is to contact microsoft telephone support, which is not available 24x7.  It is alarming that the Microsoft would decrease the customer experience and cost users days of valuable time for an unstable and intrusive licensing program that they don't support.
    • Changed type Carl-S Thursday, October 2, 2008 3:19 PM
    Sunday, April 15, 2007 2:10 AM