Another Windows 7 Genuine issue.

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  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui

  The above error seems to be the cause of your problem.

  let's do some cleanups stuff first....

   

  Please run a full CHKDSK and SFC scan....

   type in the Search box

   

   CMD.EXE

   

   right-click on the only file that is found

   Select Run as Administrator

   - the Elevated Command Prompt window should pop up

   At the Command prompt, type

   CHKDSK C: /R

   and hit the Enter key.

   

   You will be told that the drive is locked,

   and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

   The chkdsk will take a few hours depending on the size  of the drive, so be patient!

   After the CHKDSK has run, Windows should boot normally  (possibly after a second auto-reboot) - then run the SFC.

   

   SFC -System File Checker - Instructions

   Click on the Start button

   type in the Search box

   CMD.EXE

   right-click on the only file that is found

   Select Run as Administrator - the Elevated Command Prompt window should pop up

   At the Command prompt, type

   SFC /SCANNOW

   and hit the Enter key

   

   Wait for the scan to finish - make a note of any error messages - and then reboot.

   Post an MGADiag report with details of any error messages encountered.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, August 11, 2012 9:56 AM

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  I did all of that. I did the SFC scan, and came up with this.
  
  "Windows Resource protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log. I tried going to that log, but it says "Access is Denied" when I try opening it. I don't have an option to open/run it as an administrator.
  
  Here is the Diag report again.
  
  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE22
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {AA6DBCF2-9C8E-4AB1-B8B9-2CA94DD3EB15}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Derek\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{AA6DBCF2-9C8E-4AB1-B8B9-2CA94DD3EB15}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4209600313-2635157904-912953126</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20100105000000.000000+000</Date></BIOS><HWID>C4FA3F07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0182010
  Installation ID: 009301413280995635809073394416448550643933869253985976
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 8/12/2012 10:16:02 PM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: N/A
  HealthStatus: 0x0000000000004000
  Event Time Stamp: 8:11:2012 04:41
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGyoqoXklPMRihQ0ocaB1xd
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    WDRT HPQOEM SLIC-MPC
    ASF! HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    ASPT HPQOEM SLIC-MPC
    SSDT PmRef CpuPm
  
  

  Monday, August 13, 2012 3:15 AM
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  The CBS.log file is permanaently in use by the system - the way to look at it is to copy it to the desktop (which the system will allow), and then open it in Notepad - but it's mostly fairly indecipherable.

  Please copy it to your desktop, and then compress it, and upload it to your public SkyDrive (or other favoured fileshare service) and post a link in your reply.

  It appears not o have been able to fix your problem - and we need to find out why, as there are a number of reasons which would change the best way forward.

  While I'm digesting the output (if I can!) - please run the following commands in an Elevated Command Prompt window, and post the results.

  DIR C:\Windows\sppcommdlg.* /s

  ICACLS C:\windows\sppcommdlg.* /T

    Here are some instructions to make life easier :)

  1) To open an Elevated Command Prompt Window (the CP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt. 

  2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Windows, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once. 

  3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.     

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Monday, August 13, 2012 9:30 AM

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  Here is my CBS file report.
  
  http://www.4shared.com/rar/2itkl_Rz/CBS.html?
  
  And here is the rest of the information you requested, from the CP window.

  Microsoft Windows [Version 6.1.7601]
  Copyright (c) 2009 Microsoft Corporation.  All rights reserved.
  
  C:\Windows\system32>DIR C:\Windows\sppcommdlg.* /s
   Volume in drive C has no label.
   Volume Serial Number is 72EC-B4A5
  
   Directory of C:\Windows\System32
  
  07/13/2009  08:41 PM           381,952 sppcommdlg.dll
                 1 File(s)        381,952 bytes
  
   Directory of C:\Windows\System32\en-US
  
  07/13/2009  09:24 PM            52,224 sppcommdlg.dll.mui
                 1 File(s)         52,224 bytes
  
   Directory of C:\Windows\SysWOW64
  
  07/13/2009  08:16 PM           345,088 sppcommdlg.dll
                 1 File(s)        345,088 bytes
  
   Directory of C:\Windows\SysWOW64\en-US
  
  07/13/2009  09:09 PM            52,224 sppcommdlg.dll.mui
                 1 File(s)         52,224 bytes
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-s..ty-spp-ux.resources_3
  1bf3856ad364e35_6.1.7600.16385_en-us_54dae2e5153375ce
  
  07/13/2009  09:24 PM            52,224 sppcommdlg.dll.mui
                 1 File(s)         52,224 bytes
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
  ad364e35_6.1.7600.16385_none_b7b69062b883381f
  
  07/13/2009  08:41 PM           381,952 sppcommdlg.dll
                 1 File(s)        381,952 bytes
  
   Directory of C:\Windows\winsxs\amd64_microsoft-windows-security-spp-ux_31bf3856
  ad364e35_6.1.7601.17514_none_b9e7a42ab571bbb9
  
  07/13/2009  08:41 PM           381,952 sppcommdlg.dll
                 1 File(s)        381,952 bytes
  
   Directory of C:\Windows\winsxs\wow64_microsoft-windows-s..ty-spp-ux.resources_3
  1bf3856ad364e35_6.1.7600.16385_en-us_5f2f8d37499437c9
  
  07/13/2009  09:09 PM            52,224 sppcommdlg.dll.mui
                 1 File(s)         52,224 bytes
  
   Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856
  ad364e35_6.1.7600.16385_none_c20b3ab4ece3fa1a
  
  07/13/2009  08:16 PM           345,088 sppcommdlg.dll
                 1 File(s)        345,088 bytes
  
   Directory of C:\Windows\winsxs\wow64_microsoft-windows-security-spp-ux_31bf3856
  ad364e35_6.1.7601.17514_none_c43c4e7ce9d27db4
  
  07/13/2009  08:16 PM           345,088 sppcommdlg.dll
                 1 File(s)        345,088 bytes
  
       Total Files Listed:
                10 File(s)      2,390,016 bytes
                 0 Dir(s)  291,898,015,744 bytes free
  
  C:\Windows\system32>
  C:\Windows\system32>ICACLS C:\windows\sppcommdlg.* /T
  C:\windows\System32\sppcommdlg.dll NT SERVICE\TrustedInstaller:(F)
                                     BUILTIN\Administrators:(RX)
                                     NT AUTHORITY\SYSTEM:(RX)
                                     BUILTIN\Users:(RX)
  
  C:\windows\System32\en-US\sppcommdlg.dll.mui NT SERVICE\TrustedInstaller:(F)
                                               BUILTIN\Administrators:(RX)
                                               NT AUTHORITY\SYSTEM:(RX)
                                               BUILTIN\Users:(RX)
  
  C:\windows\System32\LogFiles\WMI\RtBackup\sppcommdlg.*: Access is denied.
  Successfully processed 2 files; Failed processing 1 files
  
  C:\Windows\system32>
  C:\Windows\system32>

  Tuesday, August 14, 2012 9:28 AM
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  There's nothing wrong with the files that I can see - but there is a lot going on in the SFC output that I don't understand.

  It's often said that running SFC should be done three times for full effect - this may be one of those times.

  Please run the SFC command another two times, with reboots in between.

  Then post a new MGADiag, and upload the new CBS log. (Please use your SkyDrive if you can - that fileshare site you used is one of the most awful I've seen!)

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Tuesday, August 14, 2012 11:13 AM

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  Third time's the charm eh?
  
  https://skydrive.live.com/redir?resid=3D575F7C0EDC1E1E!116&authkey=!AJ7U_WFqQhhK2Cw      

  I didn't know skydrive was a free service. I am new to it, so I hope that is the correct link.

  Diagnostic Report (1.9.0027.0):
  -----------------------------------------
  Windows Validation Data-->
  
  Validation Code: 0x8004FE22
  Cached Online Validation Code: 0x0
  Windows Product Key: *****-*****-73CQT-WMF7J-3Q6C9
  Windows Product Key Hash: KaFG+RmurcM3ZxzWyfEP9WtPUJw=
  Windows Product ID: 00359-OEM-8992687-00010
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.1.7601.2.00010300.1.0.003
  ID: {AA6DBCF2-9C8E-4AB1-B8B9-2CA94DD3EB15}(3)
  Is Admin: Yes
  TestCab: 0x0
  LegitcheckControl ActiveX: N/A, hr = 0x80070002
  Signed By: N/A, hr = 0x80070002
  Product Name: Windows 7 Home Premium
  Architecture: 0x00000009
  Build lab: 7601.win7sp1_gdr.120503-2030
  TTS Error: 
  Validation Diagnostic: 
  Resolution Status: N/A
  
  Vista WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  Windows XP Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
  Default Browser: C:\Users\Derek\AppData\Local\Google\Chrome\Application\chrome.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{AA6DBCF2-9C8E-4AB1-B8B9-2CA94DD3EB15}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-3Q6C9</PKey><PID>00359-OEM-8992687-00010</PID><PIDType>2</PIDType><SID>S-1-5-21-4209600313-2635157904-912953126</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.15</Version><SMBIOSVersion major="2" minor="6"/><Date>20100105000000.000000+000</Date></BIOS><HWID>C4FA3F07018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software licensing service version: 6.1.7601.17514
  
  Name: Windows(R) 7, HomePremium edition
  Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
  Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
  Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
  Extended PID: 00359-00178-926-800010-02-1033-7600.0000-0182010
  Installation ID: 009301413280995635809073394416448550643933869253985976
  Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
  Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
  Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
  Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
  Partial Product Key: 3Q6C9
  License Status: Licensed
  Remaining Windows rearm count: 2
  Trusted time: 8/16/2012 5:52:02 AM
  
  Windows Activation Technologies-->
  HrOffline: 0x8004FE22
  HrOnline: N/A
  HealthStatus: 0x0000000000004000
  Event Time Stamp: 8:15:2012 22:16
  ActiveX: Registered, Version: 7.1.7600.16395
  Admin Service: Registered, Version: 7.1.7600.16395
  HealthStatus Bitmask Output:
  Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
  
  
  HWID Data-->
  HWID Hash Current: KgAAAAEAAQABAAEAAAABAAAAAQABAAEA6GGyoqoXklPMRihQ0ocaB1xd
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20001
  OEMID and OEMTableID Consistent: yes
  BIOS Information: 
    ACPI Table Name OEMID Value OEMTableID Value
    APIC HPQOEM SLIC-MPC
    FACP HPQOEM SLIC-MPC
    HPET HPQOEM SLIC-MPC
    BOOT HPQOEM SLIC-MPC
    MCFG HPQOEM SLIC-MPC
    WDRT HPQOEM SLIC-MPC
    ASF! HPQOEM SLIC-MPC
    SLIC HPQOEM SLIC-MPC
    ASPT HPQOEM SLIC-MPC
    SSDT PmRef CpuPm
  
  

  Thursday, August 16, 2012 10:53 AM
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  Oh, and as far as error messages, the SFC check, it said that there was errors, but they couldn't fix them at this time.

  Friday, August 17, 2012 1:07 AM
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  There still appear to be major problems in the report.

  I would suggest running the CheckSUR tool to see if that can sort things out.

  Download the appropriate copy from here - http://support.microsoft.com/kb/947821

  Run it (It will say 'Installing' - and could take a couple of hours - and will exit silently at the end)

  then upload the CheckSUR.log file to your SkyDrive and post the link

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Friday, August 17, 2012 12:05 PM

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  While this is running, I just want to point out that Windows has been asking for updates everyday when I turn off my system, and I just tried to update them manually, and I got this.
  
  Failed: 6 Updates.
  
  Error(s) found:
  
  Code 8E5E03FA.

  Tuesday, August 21, 2012 12:05 AM
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  I ran it several times.
  
  Here is the link to my skydrive

  https://skydrive.live.com/#cid=3D575F7C0EDC1E1E

  Tuesday, August 21, 2012 3:11 AM
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  Any idea? That post is starting to get annoying, popping up whenever I am watching movies/tv shows.

  Friday, August 24, 2012 11:49 PM
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  Sorry, I thought I'd responded to this!

  I can't find the uploaded file - did you put it in your Public folder? see if you can move it there.

  ---

  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Saturday, August 25, 2012 6:54 AM

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  It's alright. I just moved it to the public folder.
  
  https://skydrive.live.com/#cid=3D575F7C0EDC1E1E&id=3D575F7C0EDC1E1E%21114

  Saturday, August 25, 2012 8:15 AM
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  That was a bust :(

  CheckSUR found no problems.

  Looking again at your CBS log, I find the following error....

   Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fa - JET_errReadVerifyFailure]

  This is apparently caused by a corrupted Catroot2 folder - http://support.microsoft.com/kb/822798

  Please try the solution given there - it may solve both problems (Activation and Updates) at the same time.

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  • Proposed as answer by Ed Price - MSFTMicrosoft employee, Owner Tuesday, October 2, 2012 10:24 PM
  • Marked as answer by Noel D PatonModerator Sunday, October 14, 2012 12:01 PM

  Saturday, August 25, 2012 9:20 AM

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  Any progress on this??

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  Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth

  Sunday, September 9, 2012 2:48 PM

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