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    Dear Sir


    Please note i have a genuine software Windows XP Professional x 32 Edition . OEM software

    and Certificate of Authenticity is : 00045-606-909-512

    compleated with cover and all the regestered No's,


    So why i got message that my soft ware is not Genuine.


    I think there's something is wrong ,


    Please advice because i don't like to loose the trust between us

    Kind regards



    Sunday, July 8, 2007 4:49 PM

All replies

  • M.Sharaf.M,


    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

    Monday, July 9, 2007 12:52 PM