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tune up

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I have installed onecare live and for the past 72hrs the tune up stalls @ 68% on scanning downloads /software.

I use the cancel tuneup option and the system freezes. I look at the onecare icon and it shows tuneup in progress

I end up using task manager to close out onecare,

I have tried removing onecare to reinstall but I can not open my control panel or it opens and shows me a blank screen

for add/remove programs.

When I go to shutdown or restart my computer again the system freezes

any suggestions would greatly be appreciated

grfldnut

Wednesday, October 29, 2008 11:52 PM

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You may want to try the cleanup tool -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

before reinstalling.

The stuck scan may indicate that OneCare has hung on a specific file or is in conflict with something else, causing the system deadlock. If there is any other security software actively monitoring, that could be the cause. The hang on shutdown and the blank add/remove list, wouldn't be related, but may be if the cause is a hung process due to a conflict.

You may also want to jump right to support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Thursday, October 30, 2008 5:12 PM

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what is wrong i cant get it to load why

Thursday, October 30, 2008 2:56 AM
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You may want to try the cleanup tool -
http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2

before reinstalling.

The stuck scan may indicate that OneCare has hung on a specific file or is in conflict with something else, causing the system deadlock. If there is any other security software actively monitoring, that could be the cause. The hang on shutdown and the blank add/remove list, wouldn't be related, but may be if the cause is a hung process due to a conflict.

You may also want to jump right to support:

How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

-steve

Thursday, October 30, 2008 5:12 PM

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ezequiel a ortiz wrote:

what is wrong i cant get it to load why

A little more information is needed, ezequiel a ortiz.

-steve

Thursday, October 30, 2008 5:13 PM

Moderator