Sign in
Microsoft.com
 
Microsoft
 
 
 

locked
Validation failing for Office Professional 2007 on Windows 7 RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    Part of the office suite runs ok without getting any authentication messages ( Outlook, Access and Publisher ). The others (Word, Excel & Powerpoint) always give me authentication errors.

    I've gone through the activation steps and it says all the products have been activated. I would have thought that if any of the products wee bogus that authentication should catch it then. Obviously it didn't. I have re-installed the product several times with the result being the same for each of the programs.  I had contacted the retailer and they verified that the product is ok. Since I had a delay in installing it, more than 3 months, they won't send another copy. The delay was because I didn't want to install it until I had installed Windows 7.

    I haven't tried to install this on any other system.

    Following the advice given I've downloaded and run the diagnostic. The resuilts are below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-JXXPT-9K3GB-JHGDC
    Windows Product Key Hash: kdLE7ZYtAqINQZSquhM9IZ9uA/Q=
    Windows Product ID: 00426-292-3243952-85700
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.001
    ID: {60C5FF8A-63FC-45AE-80F2-8C3A25DF88D0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{60C5FF8A-63FC-45AE-80F2-8C3A25DF88D0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-JHGDC</PKey><PID>00426-292-3243952-85700</PID><PIDType>5</PIDType><SID>S-1-5-21-1664182241-1020816080-290899273</SID><SYSTEM><Manufacturer>NVIDIA</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="2"/><Date>20050921000000.000000+000</Date></BIOS><HWID>6BB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>5EA9C3672EB0500</Val><Hash>GZD+9sfb5ecL3RxyV4F75a86u2M=</Hash><Pid>72085-640-0000106-55648</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>BE54BDB3D6C3586</Val><Hash>NOjoF5JXBmEI7m5nVPFC0WPIkxY=</Hash><Pid>89409-707-0414183-65459</Pid><PidType>14</PidType></Product></Products><Applications><App Id="51" Version="11" Result="100"/><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: ac96e1a8-6cc4-4310-a4ff-332ce77fb5b8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00170-292-324395-00-1033-7600.0000-2192010
    Installation ID: 021294247970728090923772872805588905149741559805960044
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: JHGDC
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 11/21/2010 12:10:01 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:12:2010 18:56
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: QgAAAAIABgABAAIAAAACAAAABQABAAEAeqhGf2g9eks+jnTqAId0Y2QxzkvC2lDcBIPCx4nYzt7WU/IC11PzAjS1

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Nvidia  AWRDACPI
      FACP   Nvidia  AWRDACPI
      SSDT   PTLTD   POWERNOW
      MCFG   Nvidia  AWRDACPI


    --------------------------------------------------------

    Any help would be appreciated as I'm trying to keep current with what I use at work.

     

    Thanks

     

    Sunday, November 21, 2010 5:26 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    From your MGA Report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Visio Professional 2003 - 100 Genuine
    Microsoft Office Professional Plus 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft

    Unfortunately, the installed copy of Microsoft Office Professional Plus 2007 is a pirated non-genuine Volume License copy once owned by a large business enterprise.  You'll need to uninstall this non-genuine software and purchase a genuine version of Microsoft Office.  The Microsoft Store is a convenient source for acquiring genuine Microsoft software.

    Carey Frisch
    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 8:13 PM
    Sunday, November 21, 2010 5:39 PM