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IVR Integration with MS CRM where to start?

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Im a newbie to MS CRM and telepnoy apps .....i need to know the telephony integration with ms crm

can any one please say where to start and have a good go....Thanks in advance....

Saturday, June 19, 2010 9:43 AM

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Hi,

Please check below links

http://www.c360.com/CTI.aspx

http://social.microsoft.com/Forums/en/crmdeployment/thread/ae401105-5b14-48e4-97ce-89bcdadf41fd

http://www.mscrm-cabc.co.uk/phone.htm

http://www.eggheadcafe.com/software/aspnet/29435004/cti-integration-mscrm.aspx

http://www.benchmarkinternational.com/Articles/IVR-CRM%20Integration.pdf

Mahain
- Proposed as answer by HIMBAPModerator Saturday, June 19, 2010 9:47 AM
- Marked as answer by DavidJennawayMVP, Moderator Monday, July 26, 2010 12:48 PM
Saturday, June 19, 2010 9:46 AM

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Hi,

Please check below links

http://www.c360.com/CTI.aspx

http://social.microsoft.com/Forums/en/crmdeployment/thread/ae401105-5b14-48e4-97ce-89bcdadf41fd

http://www.mscrm-cabc.co.uk/phone.htm

http://www.eggheadcafe.com/software/aspnet/29435004/cti-integration-mscrm.aspx

http://www.benchmarkinternational.com/Articles/IVR-CRM%20Integration.pdf

Mahain
- Proposed as answer by HIMBAPModerator Saturday, June 19, 2010 9:47 AM
- Marked as answer by DavidJennawayMVP, Moderator Monday, July 26, 2010 12:48 PM
Saturday, June 19, 2010 9:46 AM

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Hi Mahain Thank u very much ...

Saturday, June 19, 2010 9:56 AM