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Validation problem RRS feed

  • Question

  • I purchased both my Windows and Office (XP) software programs from The University of Chicago computer center (I am a student).

    When I use the WGA diagnostic tools available from MS, my windows is "verified" but Office seems to be "unknown". Unfortunately my original disks are in storage and not accessible so I cannot recall the COA or software keys.

    I've copied my diagnostic below, and hope you can help me fix this so my software is correctly recognized as "verified".

    Diagnostic Report (1.5.0540.0):
    -----------------------------------------
    WGA Data-->
    Genuine Validation Status: Genuine
    Windows Product Key: *****-*****-VVV2F-KB4J8-F3FQD
    Windows Product Key Hash: aPGck2b/x0xQzHazxXyNC3TPYJo=
    Windows Product ID: 55274-008-2580094-22339
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    Download Center code: Expired code.
    ID: 3ca41f65-804c-4532-8784-a089b13c6801
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.540.0
    Signature Type: Unknown.
    Validation Diagnostic:

    System Scan Data-->
    Scan: Complete
    Cryptography: Complete

    Notifications Data-->
    Cached Result: 5
    Cache refresh Interval: 43399 seconds
    Extended notification delay(non-genuine): 14
    Extended notification delay(un-activated): 31
    All disabled: 0
    Reminder reduced: 0
    File Exists: Yes
    Version: 1.5.540.0
    Signatue Type: N/A

    OGA Data-->
    Office Status: 100
    Office Diagnostics: 77F760FE-275-80070002_7E90FEE8-171-80070002_E2AD56EA-341-8009_E2AD56EA-342-800b0001_16E0B333-57-80004005_B4D0AA8B-836-80004005

    Browser Data-->
    Proxy settings:
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>3ca41f65-804c-4532-8784-a089b13c6801</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-F3FQD</PKey><PID>55274-008-2580094-22339</PID><PIDType>5</PIDType><SID>S-1-5-21-1757981266-1202660629-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Latitude D600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="3"/><Date>20050629000000.000000+000</Date></BIOS><HWID>C74A3607018400DC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>9DE4335DAF46AC2</Val><Hash>df0OXKsv2T/iYATYy2QzngIoCdQ=</Hash><Pid>54186-762-9837771-17240</Pid></Product></Products></Office></Software></GenuineResults> 


    Sunday, July 9, 2006 12:44 PM

Answers

  • Thank you for your help. The crypto update resolved my issues with MS' messages suggesting incorrectly that my programs were invalid.

    Plus I can now log into both MSN explorer and Windows Live Messenger ~ I didn't realise that I coudn't log into the latter programs for the past few days because of the verification issues I was having with windows and office.
    Sunday, July 9, 2006 3:20 PM

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