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windows update and XP validation don't work RRS feed

  • Question

  • I desperately need help in understanding why I no longer can run windows update to get XP fixes or upgrade IE.  My PC is almost 5 years old running XP SP2 and never had any issues with windows update. I have not installed any new software for over 1 year.  This is very frustrating and irritating.    I cannot pass the XP validation test even though the WGA  online diagnostics  seem to pass  without any errors. 

     

    Below is the output from the WGA diagnostic tool :

     

    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Windows Product Key: *****-*****-Q89DP-Q8QK8-VF2B8
    Windows Product Key Hash: b8ke7thlkNj7yyHBhLmcdr6K2MI=
    Windows Product ID: 55277-OEM-2111907-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: 420dcc5d-9e28-44f5-b8c8-544690f99651
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-138-800401f3_70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: Yes
    Version: 1.7.18.1
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: Registered, 1.6.21.0
    Signed By: Microsoft
    Office Diagnostics: 70AFE6BE-116-800401f3_63BB5E84-365-800401f3_E2AD56EA-252-800401f3_16E0B333-57-800401f3_B4D0AA8B-910-800401f3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Allowed
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Prompt
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details:

     

    Saturday, March 31, 2007 4:19 AM

Answers

  • Tromba,

     

    Based on an error code (0x800401f3) in your report and previous posters with the same error code, you may want to try to download and install an updated XML core services package.

    On this page http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en choose to download the msxml6.msi file (it's the first one on the list of four, 1.5MB in size).

    After running this package, restart the computer and then retry validation at www.microsoft.com/genuine.

    If you validate successfully, then go on and try to get the Updates or other downloads that you were trying to get when the issue came up.

    If no joy, then please submit an email support at this link:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860.

     

    By the way, the mgadiag utility is showing that your copy of Office was installed with a now blocked Volume Licensing Key.  If this comes as a surprise to you, please return to the place where you purchased Office and demand the genuine software you paid for.  In any case please remove the nongenuine copy of Office as soon as possible.

    Good Luck!

    Saturday, March 31, 2007 9:27 PM
  • Hi Tromba,

     

    If Dan's suggestions don't work, try the below steps before contacting support.

     

    The problem you decribed can sometimes be caused by corrupt or malformed Windows Update files on your computer. To correct this, you first have to turn off the Windows Update service that runs on your computer, then delete the folders containing the bad files, then restart the Windows Updae service.

    •       Start \ Run

    •       Type cmd then click OK

    •       In the command prompt type the following command: Net stop wuauserv      (Press Enter) This will stop the Windows Update service on your computer.

    •       In windows navigate to C:\Windows and delete the 'Softwaredistribution' folder

    •       In windows navigate to C:\Windows\System32 and delete the 'Softwaredistribution' folder

    •       In command prompt type the following:  Net start wuauserv     (Press Enter)  This will restart the Windows update services.

     

    The next time Windows Update does a scan for updates, the 'Softwaredistribution' forlders (and the files inside) will be recreated.

     

    After you are done, reboot and then retry getting your updates.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 3, 2007 12:18 AM

All replies

  • Tromba,

     

    Based on an error code (0x800401f3) in your report and previous posters with the same error code, you may want to try to download and install an updated XML core services package.

    On this page http://www.microsoft.com/downloads/details.aspx?familyid=993c0bcf-3bcf-4009-be21-27e85e1857b1&displaylang=en choose to download the msxml6.msi file (it's the first one on the list of four, 1.5MB in size).

    After running this package, restart the computer and then retry validation at www.microsoft.com/genuine.

    If you validate successfully, then go on and try to get the Updates or other downloads that you were trying to get when the issue came up.

    If no joy, then please submit an email support at this link:  https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860.

     

    By the way, the mgadiag utility is showing that your copy of Office was installed with a now blocked Volume Licensing Key.  If this comes as a surprise to you, please return to the place where you purchased Office and demand the genuine software you paid for.  In any case please remove the nongenuine copy of Office as soon as possible.

    Good Luck!

    Saturday, March 31, 2007 9:27 PM
  • Hi Tromba,

     

    If Dan's suggestions don't work, try the below steps before contacting support.

     

    The problem you decribed can sometimes be caused by corrupt or malformed Windows Update files on your computer. To correct this, you first have to turn off the Windows Update service that runs on your computer, then delete the folders containing the bad files, then restart the Windows Updae service.

    •       Start \ Run

    •       Type cmd then click OK

    •       In the command prompt type the following command: Net stop wuauserv      (Press Enter) This will stop the Windows Update service on your computer.

    •       In windows navigate to C:\Windows and delete the 'Softwaredistribution' folder

    •       In windows navigate to C:\Windows\System32 and delete the 'Softwaredistribution' folder

    •       In command prompt type the following:  Net start wuauserv     (Press Enter)  This will restart the Windows update services.

     

    The next time Windows Update does a scan for updates, the 'Softwaredistribution' forlders (and the files inside) will be recreated.

     

    After you are done, reboot and then retry getting your updates.

     

    Thank you,

    Darin Smith

    WGA Forum Program Manager

    --------------------------------------------------------
    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Tuesday, April 3, 2007 12:18 AM