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Can't activate my genuine windows 7 pro RRS feed

  • Question

  • Hi, I recently bought a copy of  the OEM system builders windows 7 Pro from a highly respected online retailer, to install on my computer, which I have built myself.

    Everything has been running, and i thought that it had already activated, but when it popped up to activate, i found my key was blocked.

    I've read simaler threads, and perhaps my key was reported stolen? Please any help, i just want to use this great software that I paid for.

    here is the report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QMBMR-KK3F2-BW72B
    Windows Product Key Hash: M9b3FqfMk4lHXteyyit9V8AT+Qw=
    Windows Product ID: 00371-OEM-9044623-74486
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {8A00F43F-31B8-4055-8FDE-174ED1A57169}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8A00F43F-31B8-4055-8FDE-174ED1A57169}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BW72B</PKey><PID>00371-OEM-9044623-74486</PID><PIDType>3</PIDType><SID>S-1-5-21-99018550-3858126106-3225442061</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20060811000000.000000+000</Date></BIOS><HWID>1ABA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00180-446-274486-02-1033-7600.0000-3252010
    Installation ID: 002243302523549610506635884584492222031941219156068696
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: BW72B
    License Status: Initial grace period
    Time remaining: 36300 minute(s) (25 day(s))
    Remaining Windows rearm count: 3
    Trusted time: 11/21/2010 7:12:47 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:21:2010 07:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAIAAgABAAEAAAABAAAAAQABAAEA6GE8uMBydxYG6Kp27L4kLZANGHkqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           AWRDACPI
      FACP            GBT           AWRDACPI
      MCFG            GBT           AWRDACPI
      SSDT            PmRef        Cpu0Ist
      SSDT            PmRef        Cpu0Ist


    Sunday, November 21, 2010 3:22 PM

Answers

  • Call the vendor and ask for a replacement or refund. There have been a couple of these threads and I suspect the vendors are working on it with MS.
    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:30 PM
    • Unmarked as answer by cellboxx Thursday, November 25, 2010 12:38 AM
    • Marked as answer by Darin Smith MS Thursday, December 9, 2010 6:25 PM
    Sunday, November 21, 2010 3:56 PM

All replies

  • Call the vendor and ask for a replacement or refund. There have been a couple of these threads and I suspect the vendors are working on it with MS.
    • Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:30 PM
    • Unmarked as answer by cellboxx Thursday, November 25, 2010 12:38 AM
    • Marked as answer by Darin Smith MS Thursday, December 9, 2010 6:25 PM
    Sunday, November 21, 2010 3:56 PM
  • Called newegg, they said my key was blocked, but it wasn't when they shipped it. So apparently somewhere it got blocked? they said i had to call microsoft, which i did. and then they transfered me to the GA phone i guess. sounded like my phone call was in India, and the guy hung up on me. FRUSTRATED! Any help? I guess ill call the number again and hope i can understand him/her, and that i don't get disconnected.
    Thursday, November 25, 2010 12:20 AM
  • 5 days later, still no fix! I'm running out of time on my grace period. Newegg is supposedly looking into it, but like here, i haven't gotten a response in days. I payed money for this, and now all I've had is headaches, and stress that i wont be able to figure this out in time.

    and now there are many more unanswered questions on the forums. I hope you guys are having a great Vacation, but i hope you come back soon!

    Tuesday, November 30, 2010 5:30 PM
  • "cellboxx" wrote in message news:13c142bc-cbb1-4d36-9bc7-6ef5742186cb...

    5 days later, still no fix! I'm running out of time on my grace period. Newegg is supposedly looking into it, but like here, i haven't gotten a response in days. I payed money for this, and now all I've had is headaches, and stress that i wont be able to figure this out in time.

    and now there are many more unanswered questions on the forums. I hope you guys are having a great Vacation, but i hope you come back soon!


    Almost all answerers here are unpaid volunteers, who do it for fun and/or learning - if you want paid MS support then you'll have to go through the normal channels for it.
     
    You may be able to create a no-cost support incident by going to http://support.microsoft.com/gp/contactwga
     
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    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 30, 2010 9:10 PM
    Moderator