Answered by:
Can't activate my genuine windows 7 pro

Question
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Hi, I recently bought a copy of the OEM system builders windows 7 Pro from a highly respected online retailer, to install on my computer, which I have built myself.
Everything has been running, and i thought that it had already activated, but when it popped up to activate, i found my key was blocked.
I've read simaler threads, and perhaps my key was reported stolen? Please any help, i just want to use this great software that I paid for.
here is the report:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-QMBMR-KK3F2-BW72B
Windows Product Key Hash: M9b3FqfMk4lHXteyyit9V8AT+Qw=
Windows Product ID: 00371-OEM-9044623-74486
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7600.2.00010100.0.0.048
ID: {8A00F43F-31B8-4055-8FDE-174ED1A57169}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000009
Build lab: 7600.win7_gdr.100618-1621
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8A00F43F-31B8-4055-8FDE-174ED1A57169}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-BW72B</PKey><PID>00371-OEM-9044623-74486</PID><PIDType>3</PIDType><SID>S-1-5-21-99018550-3858126106-3225442061</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F2</Version><SMBIOSVersion major="2" minor="3"/><Date>20060811000000.000000+000</Date></BIOS><HWID>1ABA3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.1.7600.16385
Name: Windows(R) 7, Professional edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: e120e868-3df2-464a-95a0-b52fa5ada4bf
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00180-446-274486-02-1033-7600.0000-3252010
Installation ID: 002243302523549610506635884584492222031941219156068696
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: BW72B
License Status: Initial grace period
Time remaining: 36300 minute(s) (25 day(s))
Remaining Windows rearm count: 3
Trusted time: 11/21/2010 7:12:47 AM
Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:21:2010 07:11
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
HWID Data-->
HWID Hash Current: LgAAAAIAAgABAAEAAAABAAAAAQABAAEA6GE8uMBydxYG6Kp27L4kLZANGHkqhQ==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC GBT AWRDACPI
FACP GBT AWRDACPI
MCFG GBT AWRDACPI
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
Sunday, November 21, 2010 3:22 PM
Answers
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Call the vendor and ask for a replacement or refund. There have been a couple of these threads and I suspect the vendors are working on it with MS.
- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:30 PM
- Unmarked as answer by cellboxx Thursday, November 25, 2010 12:38 AM
- Marked as answer by Darin Smith MS Thursday, December 9, 2010 6:25 PM
Sunday, November 21, 2010 3:56 PM
All replies
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Call the vendor and ask for a replacement or refund. There have been a couple of these threads and I suspect the vendors are working on it with MS.
- Marked as answer by Darin Smith MS Tuesday, November 23, 2010 7:30 PM
- Unmarked as answer by cellboxx Thursday, November 25, 2010 12:38 AM
- Marked as answer by Darin Smith MS Thursday, December 9, 2010 6:25 PM
Sunday, November 21, 2010 3:56 PM -
Called newegg, they said my key was blocked, but it wasn't when they shipped it. So apparently somewhere it got blocked? they said i had to call microsoft, which i did. and then they transfered me to the GA phone i guess. sounded like my phone call was in India, and the guy hung up on me. FRUSTRATED! Any help? I guess ill call the number again and hope i can understand him/her, and that i don't get disconnected.Thursday, November 25, 2010 12:20 AM
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5 days later, still no fix! I'm running out of time on my grace period. Newegg is supposedly looking into it, but like here, i haven't gotten a response in days. I payed money for this, and now all I've had is headaches, and stress that i wont be able to figure this out in time.
and now there are many more unanswered questions on the forums. I hope you guys are having a great Vacation, but i hope you come back soon!
Tuesday, November 30, 2010 5:30 PM -
"cellboxx" wrote in message news:13c142bc-cbb1-4d36-9bc7-6ef5742186cb...
5 days later, still no fix! I'm running out of time on my grace period. Newegg is supposedly looking into it, but like here, i haven't gotten a response in days. I payed money for this, and now all I've had is headaches, and stress that i wont be able to figure this out in time.
and now there are many more unanswered questions on the forums. I hope you guys are having a great Vacation, but i hope you come back soon!
Almost all answerers here are unpaid volunteers, who do it for fun and/or learning - if you want paid MS support then you'll have to go through the normal channels for it.You may be able to create a no-cost support incident by going to http://support.microsoft.com/gp/contactwga--
Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed SlothTuesday, November 30, 2010 9:10 PMModerator