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Windows XP Home - Invalid CD Key RRS feed

  • Question

  • Hello
    Following a major failure I've re-built my son's PC- it came from his grandfather who had lost the CD's for it.  It is a TIME made machine, and has a purple-edged 'Windows XP Home Edition' COA sticker on the back of the case.  I believe that TIME are now defunct so I've borrowed a CD with XP Home on it, but am getting an Invalid CD key message when entering the product key during installation.  Having looked at other posts for a similar issue I'm now installing to a clean HDD and have copied the files from the CD and am running the install from the HDD.  Although the COA doesn't say "OEM" on it, it is more than likely that this an OEM product.  The key on the COA sticker is 5 x 5 alpha-numeric which corresponds correctly to the number of spaces required in the product key entry during setup. 
    Q1. If there any other information I can give to help solve this problem?
    Q2. Is there a secure portal within the Microsoft websites that I can enter this code into for more details or validation?
    Q3. If I supply Microsoft with the code over a fairly secure media (eg directly via e-mail) can I obtain for download an ISO image of the correct installation CD set or another (alternative) code?
    For security reasons I'm not including the key in this post, but will share one or two parts of the key on this forum if it helps solve the problem - just tell me which ones to post!
    Thanks

    Sunday, September 9, 2007 9:00 AM

Answers

All replies

  • The original license for your Time computer is an OEM license.  That license is only valid with the Time computer's original motherboard.  If you replace the original Time motherboard with a different motherboard model, the OEM Time Windows license is no longer valid.  As a consequence, the only thing you can do is to purchase a new "Full Version" Windows license and CD.

     

    Tuesday, September 11, 2007 12:55 PM
    Moderator
  • End-User Media Replacement Form

    If you purchased your software from a System Builder who is no longer in business, you can complete the End-User Media Replacement Form (http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas end user media replacement form.pdf) and submit the form by fax. Be aware that there is a $30.00 U.S. charge (plus applicable tax) for media replacement. To submit a media replacement form, follow these steps:

     

    United States, Canada, Latin America, or South America

     

    a. To download the End User Media Replacement Form, visit the following Web site:
    http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/Americas End User Media Replacement Form.pdf (http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas end user media replacement form.pdf)
    b. Submit the media replacement form by fax to (661) 244-4401.
    Asia-Pacific
    a. To download the End User Media Replacement Form, visit the following Web site:
    http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/APOC End User Media Replacement Form-FINAL.doc (http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc end user media replacement form-final.doc)
    b. Submit the media replacement form by fax to (65) 6779 2481.

    Tuesday, September 11, 2007 12:59 PM
    Moderator
  •  

    OMG please help me!
    Saturday, October 13, 2007 5:10 AM