Product Key Issues RRS feed

  • Question

  • I have a store bought version of Windows Live Onecare (All-in-One Security and Performance Service) for my Windows Vista based computer. I uninstalled and reinstalled the application because it was giving me problems. I am being told that my application is in use but the Windows ID I am using is not the ID I used to put the system on my computer although when I follow the recommended steps I see which Windows ID was to put the system on my computer. It is the same ID that I am using to reinstall the product. When I attempt to subscribe to activate the product I am being told that the product key is incorrect although it is the product key that came with the Windows Live Onecare application. I really don't know what other steps to take. I really need to acess my microsoft office especially WORD and have security protection for my PC. This is very discouraging. HELP!


    Tuesday, January 22, 2008 2:05 AM