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unable to hide ribbon button? RRS feed

  • Question


  • Hello - I tried to hide a CRM ribbon button but for some reason, I was not able to make it hide. First I tried Ribbon Workbench.  The hide button configuration seemed easy enough.  Just right-click on the ribbon button and select "Hide."  This displayed a red line throught the button, and then I clicked the Publish button to publish.

    I closed all of my browsers and opened an incident, but the button still displayed on the ribbon.  I restarted the server, thinking something might be cached, but the button still displayed on the ribbon.

    Then I opened up the ribbon through a different tool, Ribbon Editor, and the button did not display on the ribbon. However, I reopened an incident in the browser, and the ribbon button still displayed on the ribbon. 

    I finally ended up deleting the button from the ribbon through RWB, and republishing, and the button no longer displayed on the ribbon.

    Have you ever encountered this behavior when trying to hide a button on the ribbon?  If so then what steps did you take to get the ribbon button to hide?
    Wednesday, November 27, 2013 2:15 AM

All replies

  • Hello,

    Never faced this kind of issue but best way to hide ribbon button using writing HideCustomActions. Please refer following link for more information :

    http://garethtuckercrm.com/2011/02/23/hiding-a-ribbon-button-in-crm-2011/


    Hope this helps. If you get answer of your question, please mark the response as an answer and vote as helpful !!!
    Vikram Singh. !!!  My Blog

    Wednesday, November 27, 2013 2:23 AM
  • Hi,

    Were you hiding a custom button or was it an out of the box button?

    If you add a hide action in the same solution as a custom button then it often will not be hidden - rather you need to delete the button or use a custom display rule.

    If you post your Ribbon xml I'll take a look.

    hth,

    Scott


    Scott Durow
    Blog www.develop1.net    Follow Me
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    If this post answers your question, please click "Mark As Answer" on the post and "Mark as Helpful"

    Wednesday, November 27, 2013 9:14 AM
    Answerer