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Email-to-Case Spring Relase version / using workflow RRS feed

  • Question

  • Has anyone found a way of how to use elements of the body of an email and populate them into ticket fields using workflow.

    We are using the new email-to-case functionality that comes out-of-the-box in the LEO release. I can see all case creation rules but we haven't managed to use other elements of the email to populate into the ticket.

    Monday, June 9, 2014 4:27 AM