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Windows 7 Build 7601 not genuine RRS feed

  • Question

  • My dell studio 1558 laptop is suddenly not showing as genuine, it's also running really slowly. Can anyone offer any help? Any help would be very much appreciated.

     

    Diagnostic report below:

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0xc002001b

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {6241DB84-0544-4D73-9C24-1A4ECF0DC7B6}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: N/A, hr=0x80070002

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{6241DB84-0544-4D73-9C24-1A4ECF0DC7B6}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1891398174-3721975210-2446243884</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110330000000.000000+000</Date></BIOS><HWID>16BC3407018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>872BBC6A1D616CE</Val><Hash>oS4ro25iVsNzHzDsK9EGHwyK+3Q=</Hash><Pid>81599-871-5101403-65481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0020017' to display the error text.

    Error: 0xC0020017 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:15:2011 19:24

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Registered, Version: 7.1.7600.16395

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: NAAAAAEABAABAAEAAAACAAAAAgABAAEA6GF2PiRFcE1U9fz6GEJwINIyYj22/5hLRORcXQ==

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SPCR PTLTD $UCRTBL$

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      ASF!  CETP    CETP

      SSDT PmRef CpuPm

     

     

     

     

    Monday, December 12, 2011 5:30 PM

Answers

  • Hi everyone,

    I'm running in safe mode at the moment because it's much quicker and doesn't crash. I've ran spybot and kaspersky scans returning not that much, just a bit of adware, which I've removed.

    I ran the seagate HD scan and that is telling me to back up my HD and send it back. So I'm assuming the hard drive is failing?

    As it's out of warranty from Dell by about 3 months, have I got any grounds to return it to dell?

     

    Thanks again

     

     

    • Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:57 PM
    Wednesday, December 14, 2011 5:05 PM
  • "A Reid" wrote in message news:f4665533-88c4-4b2b-8afe-6d20c98e1c17...

    Hi everyone,

    I'm running in safe mode at the moment because it's much quicker and doesn't crash. I've ran spybot and kaspersky scans returning not that much, just a bit of adware, which I've removed.

    I ran the seagate HD scan and that is telling me to back up my HD and send it back. So I'm assuming the hard drive is failing?

    As it's out of warranty from Dell by about 3 months, have I got any grounds to return it to dell?

     

    Thanks again

     

     

     
    Unfortunately, probably not – especially since the price of HD’s has doubled since you bought the machine, due to the floods in Thailand :(
     
    Take the advice, and back up data to external media, and ensure that you have a reliable set of recovery disks, as you’ll need them when you get a replacement drive. It’s not worth attempting to clone the current installation, as it’s likely to carry the existing errors over to the new disk, and you’ll be in the same state.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:57 PM
    Wednesday, December 14, 2011 6:43 PM
    Moderator

All replies

  • You may have a process running that is unable to complete a task or a cyclic redundancy error.  You may also have a problematic hard drive.  Try starting in clean boot mode and see if the problem persists.

    http://support.microsoft.com/kb/331796


    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Monday, December 12, 2011 7:39 PM
    Answerer
  • My friend restored windows in safe mode last night. It's still running really slowly and isn't showing as a registered copy

     

    Updated diagnostic report

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x8007043c

    Windows Product Key: *****-*****-QCPVQ-KHRB8-RMV82

    Windows Product Key Hash: +Rj3N34NLM2JqoBO/OzgzTZXgbY=

    Windows Product ID: 00359-OEM-8992687-00095

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 6.1.7601.2.00010300.1.0.003

    ID: {D0BDFAF8-7CB5-4A11-B087-9B9286F633A5}(3)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Home Premium

    Architecture: 0x00000009

    Build lab: 7601.win7sp1_gdr.110622-1506

    TTS Error: 

    Validation Diagnostic: 

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Enterprise 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: N/A, hr=0x80070002

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

    File Mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0x80004005

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{D0BDFAF8-7CB5-4A11-B087-9B9286F633A5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-RMV82</PKey><PID>00359-OEM-8992687-00095</PID><PIDType>2</PIDType><SID>S-1-5-21-1891398174-3721975210-2446243884</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 1558</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A12</Version><SMBIOSVersion major="2" minor="6"/><Date>20110330000000.000000+000</Date></BIOS><HWID>16BC3407018400FC</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>QA09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>872BBC6A1D616CE</Val><Hash>oS4ro25iVsNzHzDsK9EGHwyK+3Q=</Hash><Pid>81599-871-5101403-65481</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.

    Error: 0x8007043C 

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 9:15:2011 19:24

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x8007043c

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: MAAAAAEABAABAAEAAAAAAAAAAgABAAEA6GF2PiRFcE1U9fz6GEJwINIymEtE5Fxd

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes

    Windows marker version: 0x20001

    OEMID and OEMTableID Consistent: yes

    BIOS Information: 

      ACPI Table Name OEMID Value OEMTableID Value

      APIC PTLTD APIC  

      FACP INTEL CRESTLNE

      HPET INTEL CRESTLNE

      BOOT PTLTD $SBFTBL$

      MCFG INTEL CRESTLNE

      SPCR PTLTD $UCRTBL$

      SLIC DELL   QA09   

      OSFR DELL   DELL    

      ASF!  CETP    CETP

      SSDT PmRef CpuPm

     

     

    Tuesday, December 13, 2011 4:23 PM
  • "A Reid" wrote in message news:b54724b4-d864-4b1f-9317-f1c823764da6...

    My friend restored windows in safe mode last night. It's still running really slowly and isn't showing as a registered copy

     

    Updated diagnostic report

     

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x8007043c

     

     

     
     
     
    You won’t get a valid MGADiag report by running it in Safe Mode – please run it again in Normal Mode and post the results.
     
    Please also, in Normal Mode, open the Services console (services.msc), and see whether the RPC (Remote Procedure Call) service is running – it should be set to Automatic, and be running all the time.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 13, 2011 4:37 PM
    Moderator
  • He is also using a corporate copy of Office.  I still suspect hardware.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 13, 2011 4:42 PM
    Answerer
  • "Cbarnhorst" wrote in message news:717fa33f-c1cc-44c4-a466-edee199d7afc...
    He is also using a corporate copy of Office.  I still suspect hardware.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
     
    Could be – could also be malware

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, December 13, 2011 4:44 PM
    Moderator
  • I don't know what he meant by his friend restoring Windows in Safe Mode.  Probably System Restore.  But if he reinstalled Windows then it isn't malware since the slow performance didn't change.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 13, 2011 4:51 PM
    Answerer
  • Sorry I mean system restore. It isn't a corporate machine, just copy of office.
    Tuesday, December 13, 2011 4:55 PM
  • I suggest you run several antimalware programs.  Search on "free online scanners" and pick at least one.  If you don't find malware then you should determine the manufacturer of the hard drive and download and run the hard drive diagnostics for your hard drive.  Click Start and type "device manager".  Doublclick on the top entry.  Expand the Disk Drives section and you will see the make and model of the hard drive.  Your licensing issue may be just one of many symptoms of a deeper problem.  Licensing issues would not affect the computer's performance. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 13, 2011 5:11 PM
    Answerer
  • Thanks Colin and everyone else for the help and advice. I'm running the scans at the moment.
    Tuesday, December 13, 2011 6:47 PM
  • You're welcome.
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Tuesday, December 13, 2011 7:35 PM
    Answerer
  • Hi everyone,

    I'm running in safe mode at the moment because it's much quicker and doesn't crash. I've ran spybot and kaspersky scans returning not that much, just a bit of adware, which I've removed.

    I ran the seagate HD scan and that is telling me to back up my HD and send it back. So I'm assuming the hard drive is failing?

    As it's out of warranty from Dell by about 3 months, have I got any grounds to return it to dell?

     

    Thanks again

     

     

    • Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:57 PM
    Wednesday, December 14, 2011 5:05 PM
  • "A Reid" wrote in message news:f4665533-88c4-4b2b-8afe-6d20c98e1c17...

    Hi everyone,

    I'm running in safe mode at the moment because it's much quicker and doesn't crash. I've ran spybot and kaspersky scans returning not that much, just a bit of adware, which I've removed.

    I ran the seagate HD scan and that is telling me to back up my HD and send it back. So I'm assuming the hard drive is failing?

    As it's out of warranty from Dell by about 3 months, have I got any grounds to return it to dell?

     

    Thanks again

     

     

     
    Unfortunately, probably not – especially since the price of HD’s has doubled since you bought the machine, due to the floods in Thailand :(
     
    Take the advice, and back up data to external media, and ensure that you have a reliable set of recovery disks, as you’ll need them when you get a replacement drive. It’s not worth attempting to clone the current installation, as it’s likely to carry the existing errors over to the new disk, and you’ll be in the same state.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, December 14, 2011 9:57 PM
    Wednesday, December 14, 2011 6:43 PM
    Moderator
  • Dell uses OEM drives, of course, so if the computer is more than a year old the hard drive is out of warranty. 
    Colin Barnhorst Windows 7 Ultimate x64 on DIY with 6GB ram.
    Wednesday, December 14, 2011 6:55 PM
    Answerer
  • Ok Thanks everyone for the advice.
    Wednesday, December 14, 2011 7:58 PM
  • "A Reid" wrote in message news:9006d37b-12f1-475c-8298-145e16bf6f71...
    Ok Thanks everyone for the advice.
     
    You’re welcome – good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 14, 2011 8:11 PM
    Moderator