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Copy of Office 2007 Not Genuine RRS feed

  • Question

  • Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-2WHPM-6HJ4W-D4Q3G
    Windows Product Key Hash: +jQ7jdCjI4BG7fo8/4loAQC/L1w=
    Windows Product ID: 55274-640-6546185-23676
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {B5CCEDC1-0CC6-4D7B-815B-D19A05DB1FBA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{B5CCEDC1-0CC6-4D7B-815B-D19A05DB1FBA}</UGUID><Version>1.9.0019.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-D4Q3G</PKey><PID>55274-640-6546185-23676</PID><PIDType>1</PIDType><SID>S-1-5-21-527237240-113007714-1343024091</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 8600                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A08</Version><SMBIOSVersion major="2" minor="3"/><Date>20040426000000.000000+000</Date></BIOS><HWID>2F563707018400F2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65833</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 18FDD:Dell Inc|18FDD:Microsoft Corporation
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Ran an update recently and now I have this notification on all my Office 2007 Professional products indicating they are not genuine copies.  I've had this laptop and genuine software over 3 years and many updates and this is the first time I've had this happen.  I ran the diagnostics and they are pasted above.  How do I cure this issue?

    Thanks,

    Larry

    Monday, March 1, 2010 11:19 PM

Answers

  • Hello cartmanlarry,

    Both your Windows XP Pro and your Office Enterprise 2007 are reporting as installations of Volume Licensing products.

    Usually that means you are part of a larger business, educational, or govermental organization.  If so, please report your problem to your tech support staff for assistance.

    If you are not associated with an organization that may have Volume Licensing Agreements with Microsoft for both Windows and Office, then what to do depends upon the product in question.

    Does your Dell Inspiron 8600 laptop have a Certificate of Authenticity (CoA) for Windows XP Pro affixed to the bottom of th laptop?  Or is it for another version or edition of Windows?  Or no CoA?

    Did your purchase of Office Enterprise 2007 come with retail materials (such as a retail package [the clear rounded corner plastic case that Office 2007 comes in], a Certificate of Authenticity on that retail package, and hologrammed installation disc[s])?  If so, then you might be able to apply for complimentary replacement from Microsoft.  If the materials you receive are judged to be hi-quality counterfeits, you may qualify for the Office Complimentary Offer or for the Office Genuine Advantage discounted offer.  Please see the FAQ here:  http://www.microsoft.com/genuine/downloads/FAQ.aspx?displaylang=en#ID0EKNAC  If you think that you qualify for the Genuine Office Offer, apply for the Offer thru the Learn More Online link that the OGA Notifier is displaying.

    If you do not have any Office materials, then your options would be limited to acquiring a Genuine license for Office, purchasing the edition of Office that suits your needs at your favorite software retailer.  You may want to consider participating in the Office 2010 beta program, which will allow you free use of the Office 2010 Beta until it expires in October 2010:  http://www.microsoft.com/office/2010/en/default.aspx
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, March 1, 2010 11:44 PM