Customer Care Application (64-bit) doesn't open web hosted application within AgentDesktop RRS feed

  • Question

  • This is a question about UII and the sample CCA AgentDesktop solution from MicrosoftDynamicsCRM2013UII.exe (http://www.microsoft.com/en-us/download/details.aspx?id=40321).


    I noticed odd behavior when running AgentDesktop as 64-bit in a couple scenarios. We have a web hosted application configured as dynamic and to use a new browser process.


    Expected behavior: (see screenshot "expected" below)

    The dynamic web hosted app should open within AgentDesktop and it should load the web page. (This is the behavior if AgentDesktop is built as a 32-bit.)


    Actual behavior 1: (see screenshot "actual")

    When not run as admin, the dynamic web hosted app opens outside of AgentDesktop and the web page loads; also a blank hosted app opens within AgentDesktop


    Actual behavior 2:

    When run as admin, the dynamic web hosted app opens within AgentDesktop as a blank page.


    Is this a bug? If so, is it something the team would be willing to fix?



    Repro steps

    1. In CRM 2013, create a new UII Hosted Application with these settings:
      • Hosted App Type: Web Hosted Application
      • Application is Global: True
      • Application is Dynamic: True
      • User can close: True
      • Show in Toolbar Dropdown: True
      • Application Hosting: Use SetParent
      • Web Application Home Page: http://www.microsoft.com (also tried www.google.com)
      • Use new browser process: True
    2. Build as x64
      1. Open Microsoft.Crm.Accelerator.Cca.AgentDesktop.sln in VS
      2. Open AgentDesktop project properties page, Build tab.
      3. Resolve references
      4. Set Platform target: x64
      5. Rebuild Solution
    3. Run
      1. Launch AgentDesktop.exe (Alternatively launch AgentDesktop.exe with Run as administrator)
      2. From Dynamic Applications, select the web hosted application



    Our environment

    CRM 2013 (

    Windows 8.0 (version 6.2 build 9200)

    MicrosoftDynamicsCRM2013UII.exe http://www.microsoft.com/en-us/download/details.aspx?id=40321

    MicrosoftDynamicsCRM2013SDK.exe http://www.microsoft.com/en-us/download/details.aspx?id=40321








    Monday, March 3, 2014 11:02 PM