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Customer Care Application (64-bit) doesn't open web hosted application within AgentDesktop RRS feed

  • Question

  • This is a question about UII and the sample CCA AgentDesktop solution from MicrosoftDynamicsCRM2013UII.exe (http://www.microsoft.com/en-us/download/details.aspx?id=40321).

     

    I noticed odd behavior when running AgentDesktop as 64-bit in a couple scenarios. We have a web hosted application configured as dynamic and to use a new browser process.

     

    Expected behavior: (see screenshot "expected" below)

    The dynamic web hosted app should open within AgentDesktop and it should load the web page. (This is the behavior if AgentDesktop is built as a 32-bit.)

     

    Actual behavior 1: (see screenshot "actual")

    When not run as admin, the dynamic web hosted app opens outside of AgentDesktop and the web page loads; also a blank hosted app opens within AgentDesktop

     

    Actual behavior 2:

    When run as admin, the dynamic web hosted app opens within AgentDesktop as a blank page.

     

    Is this a bug? If so, is it something the team would be willing to fix?

     

     

    Repro steps

    1. In CRM 2013, create a new UII Hosted Application with these settings:
      • Hosted App Type: Web Hosted Application
      • Application is Global: True
      • Application is Dynamic: True
      • User can close: True
      • Show in Toolbar Dropdown: True
      • Application Hosting: Use SetParent
      • Web Application Home Page: http://www.microsoft.com (also tried www.google.com)
      • Use new browser process: True
    2. Build as x64
      1. Open Microsoft.Crm.Accelerator.Cca.AgentDesktop.sln in VS
      2. Open AgentDesktop project properties page, Build tab.
      3. Resolve references
      4. Set Platform target: x64
      5. Rebuild Solution
    3. Run
      1. Launch AgentDesktop.exe (Alternatively launch AgentDesktop.exe with Run as administrator)
      2. From Dynamic Applications, select the web hosted application

     

     

    Our environment

    CRM 2013 (6.0.1.61)

    Windows 8.0 (version 6.2 build 9200)

    MicrosoftDynamicsCRM2013UII.exe http://www.microsoft.com/en-us/download/details.aspx?id=40321

    MicrosoftDynamicsCRM2013SDK.exe http://www.microsoft.com/en-us/download/details.aspx?id=40321

     

    Thanks,

    Brian

    Expected:

    expected

    Actual:

    actual

    Monday, March 3, 2014 11:02 PM