CRM 2011 CCA and CRM 2013 Unified Service Desk

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  Hi All,

  In CRM 2011 we use to use Custome care accelator CCA.

  Now iN CRM 2013 service pack 1 used  Unified Service Desk

  is it both are doing same purpose any difference is there?

  Unified service desk is specififally for CRM 2013 with extended feature?

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  Rammohan

  Tuesday, July 8, 2014 7:05 AM