Moving Email Attachments to Case in Follow up mails RRS feed

  • Question

  • Hello,

    I have a query on how to move email attachments to case in a follow up emails.As of now I am moving the attachments based on Change of Email's(Regarding) attribute which works well.

    We used OOB Email to Case Conversion where we get an automated reply from CRM and in this reply we want to send another mail(reply to automated mail) with attachments. 

    So I could not find any triggering point to get this attachments moved to Case in follow up mails.

    I used few attributes of email but I am not sure whether m going in a right way.

    Please let me know if anyone was able to find a solution for this.



    Wednesday, February 17, 2016 12:25 PM

All replies

  • You can trigger on the create of the first email.  Set some attribute in that email that you can check to trigger the create and send of the second email.

    Regards, Donna

    Thursday, March 3, 2016 10:36 PM