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A problem occured when windows tried to activate (Error code 0xC004E003) RRS feed

  • Question

  • Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GK4PY-FDWYH-7TP9F
    Windows Product Key Hash: u3xU6PnmumgYLgUpnmbqEw9Q2OA=
    Windows Product ID: 00371-OEM-8992671-00004
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {94496085-3C8A-40A6-8AAD-27A8B7D753AF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.130318-1532
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Allowed
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{94496085-3C8A-40A6-8AAD-27A8B7D753AF}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7TP9F</PKey><PID>00371-OEM-8992671-00004</PID><PIDType>2</PIDType><SID>S-1-5-21-1397726861-1844120093-2880214704</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP 2000 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Insyde</Manufacturer><Version>F.3C</Version><SMBIOSVersion major="2" minor="7"/><Date>20131011000000.000000+000</Date></BIOS><HWID>95B93607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Africa Standard Time(GMT+03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65452</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700004-02-1033-7600.0000-0982014
    Installation ID: 018142378121527243897166903374439053000011884514339475
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 7TP9F
    License Status: Notification
    Notification Reason: 0xC004F057.
    Remaining Windows rearm count: 3
    Trusted time: 4/8/2014 5:54:51 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C533
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:6:2014 20:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    N/A, hr = 0x8007000d

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HPQOEM        1854    
      FACP            HPQOEM        SLIC-MPC
      DBGP            HPQOEM        1854    
      HPET            HPQOEM        1854    
      BOOT            HPQOEM        1854    
      MCFG            HPQOEM        1854    
      UEFI            HPQOEM        1854    
      ASF!            HPQOEM        1854    
      SSDT            HPQOEM        1854    
      ASPT            HPQOEM        1854    
      FPDT            HPQOEM        1854    
      SSDT            HPQOEM        1854    
      SSDT            HPQOEM        1854    

    Tuesday, April 8, 2014 3:09 PM

Answers

  • It appears the installed OEM SLP license for Windows 7 Professional belongs to an Acer/Gateway PC.  You have an HP PC and thus it will not activate.  Please contact HP Support and request the HP Recovery disc designed for your specific model HP PC.  In addition, the installed copy of Microsoft Office Enterprise 2007 is counterfeit and should be replaced with a genuine edition of Microsoft Office.


    Carey Frisch

    Windows was activated when i got the laptop but after i tried to install linux on another partition, thats when i had to enter the activation key, which didnt work. I also got Microsoft Office Enterprise 2007 with the laptop.


          Unfortunately, whoever owned the laptop before you installed a counterfeit copy of Windows 7 Professional and a counterfeit copy of Microsoft Office Enterprise 2007.  They used an activation exploit to self-activate the counterfeit copy of Windows 7 Professional which was dumb since Microsoft is well aware of this type of hack and can undo it via Windows Update.

    Carey Frisch

    Thursday, April 10, 2014 1:07 AM
    Moderator

All replies

  • It appears the installed OEM SLP license for Windows 7 Professional belongs to an Acer/Gateway PC.  You have an HP PC and thus it will not activate.  Please contact HP Support and request the HP Recovery disc designed for your specific model HP PC.  In addition, the installed copy of Microsoft Office Enterprise 2007 is counterfeit and should be replaced with a genuine edition of Microsoft Office.

    Carey Frisch

    Tuesday, April 8, 2014 4:45 PM
    Moderator
  • It appears the installed OEM SLP license for Windows 7 Professional belongs to an Acer/Gateway PC.  You have an HP PC and thus it will not activate.  Please contact HP Support and request the HP Recovery disc designed for your specific model HP PC.  In addition, the installed copy of Microsoft Office Enterprise 2007 is counterfeit and should be replaced with a genuine edition of Microsoft Office.

    Carey Frisch

    Windows was activated when i got the laptop but after i tried to install linux on another partition, thats when i had to enter the activation key, which didnt work. I also got Microsoft Office Enterprise 2007 with the laptop.

    Wednesday, April 9, 2014 5:48 PM
  •  

    Windows was activated when i got the laptop but after i tried to install linux on another partition, thats when i had to enter the activation key, which didnt work. I also got Microsoft Office Enterprise 2007 with the laptop.

    Where did you get the laptop?  An OEM SLP install uses a SLIC Table in the BIOS to self activate.  Those are populated at the factory and are keyed on a vendor basis.  So the SLIC Table (and Product Key) for a Dell is different than one from Lenovo.

     

    What is the OS Listed on the COA Sticker?  The installed OS must match the one that is listed on that sticker.  The sticker may be in the battery compartment underneath the battery.

     

    As far as the Office install goes, it is a Blocked VLK version.  This means that it was originally licensed for use in a Volume environment but the key has been blocked due to misuse.  The install for that did NOT come from a factory installation. 


    Please do not read this sentence. Please ignore the previous sentence.

    Wednesday, April 9, 2014 9:41 PM
  • It appears the installed OEM SLP license for Windows 7 Professional belongs to an Acer/Gateway PC.  You have an HP PC and thus it will not activate.  Please contact HP Support and request the HP Recovery disc designed for your specific model HP PC.  In addition, the installed copy of Microsoft Office Enterprise 2007 is counterfeit and should be replaced with a genuine edition of Microsoft Office.


    Carey Frisch

    Windows was activated when i got the laptop but after i tried to install linux on another partition, thats when i had to enter the activation key, which didnt work. I also got Microsoft Office Enterprise 2007 with the laptop.


          Unfortunately, whoever owned the laptop before you installed a counterfeit copy of Windows 7 Professional and a counterfeit copy of Microsoft Office Enterprise 2007.  They used an activation exploit to self-activate the counterfeit copy of Windows 7 Professional which was dumb since Microsoft is well aware of this type of hack and can undo it via Windows Update.

    Carey Frisch

    Thursday, April 10, 2014 1:07 AM
    Moderator
  • Just out of curiosity, where in the report does it say that it was registered for an acer machine
    Friday, April 11, 2014 9:10 AM
  • -The laptop was bought for me, and I don't know where from.

    -On a sticker in the battery compartment there is a part of it where it mentions windows being registered.

    Friday, April 11, 2014 9:18 AM
  • What is the OS that is listed on that sticker?  Does the Product Key on the sticker match the one in your report?  (Do NOT post the product key on your sticker here!)

    Please do not read this sentence. Please ignore the previous sentence.

    Friday, April 11, 2014 2:34 PM
  • The Product Key itself - it's well-known.

    For what version and edition of Windows is the machine licensed, according to the COA sticker on the case?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, April 11, 2014 8:17 PM
    Moderator
  • What is the OS that is listed on that sticker?  Does the Product Key on the sticker match the one in your report?  (Do NOT post the product key on your sticker here!)

    Please do not read this sentence. Please ignore the previous sentence.

    Sorry for the late reply,

    I do not sees the same product key in the battery compartment, I do see a product key but i don't know if its for windows and i cant check right now because it currently not with me. I will try it tomorrow.

    As for the COA sticker, if you mean a white sticker that should be there [link],I did not see it.

    Thank you.

    Monday, April 14, 2014 6:05 AM