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Windows 7 Build 7600 not genuine. RRS feed

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    I got this message shortly after uninstalling panda cloud anti virus and replacing it with another.   Thinking the new virus program was the problem I quickly uninstalled it.  I also installed Miscrosoft security essentials the same day.   I've had this computer over 8 months without any issues.  I installed an OEM version of Windows 7 from Fry's electronics from whom i also bought my computer to custom build.    It validated ok and i have updates as recently as Dec 15th.  That was the last time I was able to get auto and manual updates from microsoft.   Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070003

    Windows Product Key: *****-*****-WTF48-GPR3D-74GF9

    Windows Product Key Hash: 12edfAvRzdeTO9TL3/fcxFE5iRs=

    Windows Product ID: 00371-OEM-9044236-40026

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

    ID: {5240D03E-6685-45E7-98CF-DC660BA17ABD}(1)

    Is Admin: Yes

    TestCab: 0x0

    LegitcheckControl ActiveX: N/A, hr = 0x80070002

    Signed By: N/A, hr = 0x80070002

    Product Name: Windows 7 Professional

    Architecture: 0x00000009

    Build lab: 7600.win7_gdr.100618-1621

    TTS Error:

    Validation Diagnostic:

    Resolution Status: N/A

     

    Vista WgaER Data-->

    ThreatID(s): N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

     

    Windows XP Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    File Exists: No

    Version: N/A, hr = 0x80070002

    WgaTray.exe Signed By: N/A, hr = 0x80070002

    WgaLogon.dll Signed By: N/A, hr = 0x80070002

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: N/A, hr = 0x80070002

    OGAExec.exe Signed By: N/A, hr = 0x80070002

    OGAAddin.dll Signed By: N/A, hr = 0x80070002

     

    OGA Data-->

    Office Status: 100 Genuine

    Microsoft Office Ultimate 2007 - 100 Genuine

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{5240D03E-6685-45E7-98CF-DC660BA17ABD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-74GF9</PKey><PID>00371-OEM-9044236-40026</PID><PIDType>3</PIDType><SID>S-1-5-21-422666946-476811938-1028080509</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7583</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.3</Version><SMBIOSVersion major="2" minor="6"/><Date>20090903000000.000000+000</Date></BIOS><HWID>5CB83607018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002E-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Ultimate 2007</Name><Ver>12</Ver><Val>3E1F0F3DC63977C</Val><Hash>Unk0SSqyiEz8Moxp/qJFwtyT/Gg=</Hash><Pid>81608-958-4587281-65953</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

     

    Spsys.log Content: 0x80070002

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

    Error: 0x80070003

     

    Windows Activation Technologies-->

    HrOffline: 0x00000000

    HrOnline: 0x00000000

    HealthStatus: 0x0000000000000000

    Event Time Stamp: 12:20:2010 16:27

    ActiveX: Registered, Version: 7.1.7600.16395

    Admin Service: Not Registered - 0x80070003

    HealthStatus Bitmask Output:

     

     

    HWID Data-->

    HWID Hash Current: OAAAAAEABgABAAEAAAACAAAAAgABAAEA6GHouBbsCIUe7nTCQsaAlojU6LUg22I9sk+U3aaodlY=

     

    OEM Activation 1.0 Data-->

    N/A

     

    OEM Activation 2.0 Data-->

    BIOS valid for OA 2.0: yes, but no SLIC table

    Windows marker version: N/A

    OEMID and OEMTableID Consistent: N/A

    BIOS Information:

      ACPI Table Name            OEMID Value      OEMTableID Value

      APIC                                   7583MS                              A7583100

      FACP                                  7583MS                              A7583100

      HPET                                  7583MS                              OEMHPET

      MCFG                                7583MS                              OEMMCFG

      OEMB                                7583MS                              A7583100

      SSDT                                  DpgPmm                             CpuPm

     

     

     

    Pro-Integrity
    Monday, December 27, 2010 2:58 AM

Answers

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    Hmm, that is a problem.

      sppsvc (also known as sppsvc.exe) is a file that is in every copy of Windows 7 and slui.exe is a file that is in every copy of Vista and Windows 7 (and possibly in Windows XP as well).

      The fact that you are getting errors indicating that these file are missing (or in the wrong folder) suggested a larger issue with Windows, not just the licensing systems.

     

    There are some things that you can try to repair the damage

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible. (Note: even if a file is found bad, Windows is sometime not able to repair it)

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either contact Microsoft assisted support at one of the below URLs or (as a last resort) reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 11:00 PM
    Tuesday, December 28, 2010 11:00 PM

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    "prointegrity" wrote in message news:42846448-f39b-4dc3-9107-ca6974213b4b...

    I got this message shortly after uninstalling panda cloud anti virus and replacing it with another.   Thinking the new virus program was the problem I quickly uninstalled it.  I also installed Miscrosoft security essentials the same day.   I've had this computer over 8 months without any issues.  I installed an OEM version of Windows 7 from Fry's electronics from whom i also bought my computer to custom build.    It validated ok and i have updates as recently as Dec 15th.  That was the last time I was able to get auto and manual updates from microsoft.   Please help.

    Diagnostic Report (1.9.0027.0):

    -----------------------------------------

    Windows Validation Data-->

     

    Validation Code: 0

    Cached Online Validation Code: N/A, hr = 0x80070003

    Windows Product Key: *****-*****-WTF48-GPR3D-74GF9

    Windows Product Key Hash: 12edfAvRzdeTO9TL3/fcxFE5iRs=

    Windows Product ID: 00371-OEM-9044236-40026

    Windows Product ID Type: 3

    Windows License Type: OEM System Builder

    Windows OS version: 6.1.7600.2.00010100.0.0.048

     

    Licensing Data-->

    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070003' to display the error text.

    Error: 0x80070003

     

     

    Pro-Integrity

    It looks like your Licensing Store has become corrupted
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     
    Once complete, reboot, then run MGADiag again, and post the new report.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, December 27, 2010 9:34 AM
    Moderator
  • Question
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    Thanks for Help Noel but I ran into a couple of issues:

    1.  I do not appear to have sppsvc...I could not stop nor start that program

    2.  when running slui.exe (under cmd.exe as admin) I get a pop up message that an error occured and a request to contact Microsoft.  When I click on error details it says that "the system could not find the path specified"

    3.  Also, I read somewhere that you could right click control panel, choose properties and activate that way...so i tried that...but it did not give me a choice to activate.   I did see the following text under "Window Activation" just in case it helps:

    "Status:  Not available"

    "Product ID:  Not Available:

    Hopefully this helps you help me :)

     

    Pro-Integrity
    Tuesday, December 28, 2010 3:12 AM
  • Question
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    Hmm, that is a problem.

      sppsvc (also known as sppsvc.exe) is a file that is in every copy of Windows 7 and slui.exe is a file that is in every copy of Vista and Windows 7 (and possibly in Windows XP as well).

      The fact that you are getting errors indicating that these file are missing (or in the wrong folder) suggested a larger issue with Windows, not just the licensing systems.

     

    There are some things that you can try to repair the damage

    a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible. (Note: even if a file is found bad, Windows is sometime not able to repair it)

    1) Click the Start Button
    2) Type: cmd.exe
    3) Right-click the cmd.exe file and select 'Run as Administrator'
    4) In the CMD window, type: sfc /scannow
    5) Reboot and see if that resolves the issue.


    b. Repairing Windows using System Restore:

    1) Click the Start button
    2) In the Start Search field, type: System Restore and hit “Enter”
    3) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    4) Click the "Next" button.
    5) Reboot and see if that resolves the issue.


    If neither of these sets of steps resolves the issue, my only other suggestions would be either contact Microsoft assisted support at one of the below URLs or (as a last resort) reinstall Windows.

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

     

    Thank you,

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 11:00 PM
    Tuesday, December 28, 2010 11:00 PM