Answered by:
WGA DIAGNOSTIC DATA

Question
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Diagnostic Report (1.7.0039.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Detailed Status: N/A
Cached / Grace status: N/A, N/A
Windows Product Key: *****-*****-9TCCK-JPCBM-B2FQ8
Windows Product Key Hash: B/IohRcCzV6LJrex8WpCdnxgTvg=
Windows Product ID: 76487-OEM-2211906-00803
Windows Product ID Type: 2
CSVLK Server: N/A
CSVLK PID: N/A
Windows License Type: OEM SLP
Windows OS version: 5.1.2600.2.00010100.2.0.med
ID: {1BF7FE3A-1B93-4991-8546-39337879EDFA}(1)
Is Admin: Yes
Commit / Reboot / BRT: N/A, N/A, N/A
WGA Version: Registered, 1.7.18.5
Signed By: Microsoft
Product Name: N/A
Architecture: N/A
Build lab: N/A
TTS Error: N/A
Validation Diagnostic: 025D1FF3-171-1
Resolution Status: N/ANotifications Data-->
Cached Result: 0
File Exists: Yes
Version: 1.7.18.5
WgaTray.exe Signed By: Microsoft
WgaLogon.dll Signed By: MicrosoftOGA Data-->
Office Status: 101 Not Activated
OGA Version: Registered, 1.6.21.0
Signed By: Microsoft
Office Diagnostics: 025D1FF3-171-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005_3E121E02-372-80004005_3E121E02-452-80004005_3E121E02-312-80004005Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: AllowedFile Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1BF7FE3A-1B93-4991-8546-39337879EDFA}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010100.2.0.med</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B2FQ8</PKey><PID>76487-OEM-2211906-00803</PID><PIDType>2</PIDType><SID>S-1-5-21-27298819-2406878924-2543062940</SID><SYSTEM><Manufacturer>HP Pavilion 061</Manufacturer><Model>RC652AA-ABA a1610n</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version> 3.07</Version><SMBIOSVersion major="2" minor="4"/><Date>20060802000000.000000+000</Date><SLPBIOS>HP PAVILION</SLPBIOS></BIOS><HWID>752633FF0184C068</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Hewlett-Packard Company</name><model>HP Pavilion</model></SBID><OEM/></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Professional</Name><Ver>10</Ver><Val>AA0FF6FEE6FA63C</Val><Hash>b9S00UtLuMfK5mMSkWKvOdzd2Co=</Hash><Pid>54186-OEM-1792646-05406</Pid><PidType>4</PidType></Product><Product GUID="{91190409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Publisher 2002</Name><Ver>10</Ver><Val>AF726CC6E096A5C</Val><Hash>OtqxNajRfSFRLZCGiwTHvQkgTHQ=</Hash><Pid>54197-OEM-1692307-55406</Pid><PidType>4</PidType></Product></Products></Office></Software></GenuineResults>Friday, June 29, 2007 10:04 PM
Answers
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Aloon,
I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue. Open My Computer located on your desktop
1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
NOTE: The application data file may be hidden. Use the Tools drop down menu and follow: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
2. Right click the data.dat file, then click “Delete”.
3. This data.dat file is for Office (not OGA)
4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
The following Knowledge Base Articles can provide more information for Office Activation issues:
http://support.microsoft.com/kb/903275/en-us
Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
http://support.microsoft.com/kb/919895
Did this work? I look forward to the outcome at your earliest opportunity.
Thank you
Stephen Holm
OGA Forum ManagerFriday, June 29, 2007 10:38 PM -
Aloon,
I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue. Open My Computer located on your desktop
1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
NOTE: The application data file may be hidden. Use the Tools drop down menu and follow: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
2. Right click the data.dat file, then click “Delete”.
3. This data.dat file is for Office (not OGA)
4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
The following Knowledge Base Articles can provide more information for Office Activation issues:
http://support.microsoft.com/kb/903275/en-us
Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
http://support.microsoft.com/kb/919895
Did this work? I look forward to the outcome at your earliest opportunity.
Thank you
Stephen Holm
OGA Forum ManagerFriday, June 29, 2007 10:38 PM
All replies
-
Aloon,
I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue. Open My Computer located on your desktop
1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
NOTE: The application data file may be hidden. Use the Tools drop down menu and follow: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
2. Right click the data.dat file, then click “Delete”.
3. This data.dat file is for Office (not OGA)
4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
The following Knowledge Base Articles can provide more information for Office Activation issues:
http://support.microsoft.com/kb/903275/en-us
Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
http://support.microsoft.com/kb/919895
Did this work? I look forward to the outcome at your earliest opportunity.
Thank you
Stephen Holm
OGA Forum ManagerFriday, June 29, 2007 10:38 PM -
Aloon,
I understand the inconvenience you are currently experiencing surrounding Office activation. In turn I would like to provide the following steps to try and resolve the issue. Please follow the steps to attempt resolving this issue. Open My Computer located on your desktop
1. Go to: C:\Documents and Settings\All Users\Application Data\Microsoft\Office\Data\
NOTE: The application data file may be hidden. Use the Tools drop down menu and follow: Folder Options->View->Hidden Files and Folders->Show Hidden Files and Folders to show the folder. Please re-hide the files once you have completed all the steps.
2. Right click the data.dat file, then click “Delete”.
3. This data.dat file is for Office (not OGA)
4. Once the file has been deleted, open an Office application such as MS Word and “ACTIVATE” it.
5. If product activation was successful try the Office Genuine Advantage (OGA). Please launch the following link and begin the OGA process again: (this is the OGA part; Office Genuine Advantage): http://www.microsoft.com/genuine/office/Validate.aspx?displaylang=eng
The following Knowledge Base Articles can provide more information for Office Activation issues:
http://support.microsoft.com/kb/903275/en-us
Here you will find links for various resolutions which you may encounter. Also reference the following site for various telephone activation centers: http://support.microsoft.com/kb/326851. Please re-post here should you need further assistance.
How to troubleshoot problems that you may experience when you try to activate a 2007 Office product
http://support.microsoft.com/kb/919895
Did this work? I look forward to the outcome at your earliest opportunity.
Thank you
Stephen Holm
OGA Forum ManagerFriday, June 29, 2007 10:38 PM