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This copy of Windows is not genuine RRS feed

  • Question

  • After installing a new hard drive, I got the "Windows is not genuine" Build 6002.  Here is the Diagnostic Report:

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {774F6E47-688C-4127-97DB-E2C6410DF95F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100608-0458
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{774F6E47-688C-4127-97DB-E2C6410DF95F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-723548874-3544513707-144247918</SID><SYSTEM><Manufacturer>Everex Systems, Inc.</Manufacturer><Model>Everex StepNote Series</Model></SYSTEM><BIOS><Manufacturer>FIC</Manufacturer><Version>1.0C-2309-8A20</Version><SMBIOSVersion major="2" minor="4"/><Date>20070524000000.000000+000</Date></BIOS><HWID>36323507018400E2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>FICINC</OEMID><OEMTableID>FIRST NB</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1033-6001.0000-2652008
    Installation ID: 009221903155379603508583106434506533643886781244715354
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F032.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PAAAAAIABAABAAEAAwABAAAAAwABAAEAnJ9sLkpXFT+s+Go7oNUI7oJNqhiN7/L0d/bgPECeJn+sVnbT

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            PTLTD              APIC  
      FACP            VN896         PTLTW   
      MCFG            PTLTD           MCFG  
      SSDT            PPmmRe        PPm
      SLIC            FICINC        FIRST NB
    Sunday, September 12, 2010 3:29 AM

Answers

  • "Teefies2" wrote in message news:d7892e1d-9782-44a2-aaf8-113fcd1ee28f...
    I was able to complete the instructions you gave me, however, when I went to enter the Product Key, I had a problem. The Product Key that is on my computer is for Windows Vista Basic and the Activation Process is asking me for a Windows Vista Home Premium Key. It told me to run Windows Vista Setup, but I couldn't figure out how to do that. Can you help me with that please? Thanks.

    This is obviously the basis of your problem.
    Your computer is licensed for Home Basic - but somehow you have managed to get Home Premium installed.
     
    You will have to either revert back to the original Home Basic, using the recovery disks for your PC, or purchase a full version of Home Premium.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 6:18 PM
    Thursday, September 16, 2010 8:48 PM
    Moderator

All replies

  • Hello Teefies2,

      Would you try the below steps and tell us if it resolves the problem?

    1) Open an Internet Browser window.
    2) Type: %windir%\system32 into the browser address bar.
    3) Find the file CMD.exe
    4) Right-Click on CMD.exe and select 'Run as Administrator'
    5) Type: net stop slsvc  (it may ask you if you are sure, select yes)
    6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
    7) Type: rename tokens.dat tokens.bar
    8) Type: cd %windir%\system32
    9) Type: net start slsvc
    10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
    11) Restart your computer twice.
    12) You may be required to enter the Product Key and/or Activate. (be sure to use the Product key from the sticker on the side or bottom of the PC and to Activate by Phone.


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, September 14, 2010 6:58 PM
    Tuesday, September 14, 2010 6:58 PM
  • When I typed in %windir%\system32, I couldn't find CMD.exe      All I could find was: cmd  an application. When I tried running as administrator & typing net stop slave, I got System error 1060.   I also separately tried to enter the Product Key on my computer and was told it didn't exist.  What else should I do?

    Wednesday, September 15, 2010 1:37 PM
  • "Teefies2" wrote in message news:66d3b281-427d-48a0-bb08-48ddc99163a2...

    When I typed in %windir%\system32, I couldn't find CMD.exe      All I could find was: cmd  an application. When I tried running as administrator & typing net stop slave, I got System error 1060.   I also separately tried to enter the Product Key on my computer and was told it didn't exist.  What else should I do?


    The command is
    NET STOP SLSVC
    not 'net stop slave'
     
    try again
    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, September 15, 2010 5:47 PM
    Moderator
  • I was able to complete the instructions you gave me, however, when I went to enter the Product Key, I had a problem. The Product Key that is on my computer is for Windows Vista Basic and the Activation Process is asking me for a Windows Vista Home Premium Key. It told me to run Windows Vista Setup, but I couldn't figure out how to do that. Can you help me with that please? Thanks.
    Thursday, September 16, 2010 2:36 PM
  • "Teefies2" wrote in message news:d7892e1d-9782-44a2-aaf8-113fcd1ee28f...
    I was able to complete the instructions you gave me, however, when I went to enter the Product Key, I had a problem. The Product Key that is on my computer is for Windows Vista Basic and the Activation Process is asking me for a Windows Vista Home Premium Key. It told me to run Windows Vista Setup, but I couldn't figure out how to do that. Can you help me with that please? Thanks.

    This is obviously the basis of your problem.
    Your computer is licensed for Home Basic - but somehow you have managed to get Home Premium installed.
     
    You will have to either revert back to the original Home Basic, using the recovery disks for your PC, or purchase a full version of Home Premium.
     
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Marked as answer by Darin Smith MS Wednesday, October 13, 2010 6:18 PM
    Thursday, September 16, 2010 8:48 PM
    Moderator
  • Hi Darin,

     

    I had the same problem within the past few days - I think it happened during last Tuesdays patch release. Anyway, I followed your procedure including the request to Activate and it worked successfully. I did notice though that my desktop background changed to all black. Should that have been expected?

    Any idea what caused this problem in the first place?

    BTW -  The Product Key is much too small for some of us up there in age who are still fortunate not to need glasses. I still had to use a magnifying glass. Please include us seniors in your user interface designs.

     

    Thanks for your time

    Ron

    Friday, September 17, 2010 2:34 PM
  • "rplummer" wrote in message news:9d431c9d-d91f-4173-a256-02845be523c8...

    Hi Darin,

     

    I had the same problem within the past few days - I think it happened during last Tuesdays patch release. Anyway, I followed your procedure including the request to Activate and it worked successfully. I did notice though that my desktop background changed to all black. Should that have been expected?

    Any idea what caused this problem in the first place?

    BTW -  The Product Key is much too small for some of us up there in age who are still fortunate not to need glasses. I still had to use a magnifying glass. Please include us seniors in your user interface designs.

     

    Thanks for your time

    Ron


    Once you've rebooted from the activation process, your desktop background should revert to normal - If not, then you may have another underlying problem.
    You should repost in a new thread, with details of your past problems, and a copy of the MGADiag report.....
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Friday, September 17, 2010 7:07 PM
    Moderator
  • That's what I was afraid of. Thanks.
    Saturday, September 18, 2010 4:50 AM