locked
my products key doesnt work RRS feed

  • Question

  • i bought my window vista toshiba laptop about two months ago.i installed microsoft 2oo7 edition and when i use it it asks for my key product i have my key and the certificate of authencity on the bottom i type that it and it sys that my key product is wrong and now i cant get into microsoft cause it says that its locked 

    From shawna

    Thursday, October 18, 2007 8:29 PM

Answers

  • The product key affixed to your new computer is
    for Windows Vista and not any Microsoft Office
    software.

    Apparently, you had a trial version of Microsoft Office installed.  You'll need to purchase a license for Microsoft Office in order
    to continue the use of the program.

    Please see the following:

    How to convert a trial version of a 2007 Office suite or program to a full retail perpetual license version:
    http://support.microsoft.com/kb/927756/en-us

    How to determine whether you have a trial edition of a 2007 Office suite or program installed:
    http://support.microsoft.com/kb/927920/en-us

    • Marked as answer by JeniferA Thursday, September 11, 2008 7:16 PM
    Thursday, October 18, 2007 8:32 PM
    Moderator