I don't know if this is the correct forum but here goes. I am running windows xp sp3 on a Hp laptop. yesterday I was able to open outlook express but today it will not open. Instead I get the error message" The current identity could not be changed because one of the applications was unable to switch. Close any open dialog boxes in other applications before trying again." The only application open is for connecting to the 3g network. I have tried opening task manager and stopping msimn.exe and restarting the computer, but this doesn't help. I called the 3g service provider but they said it is a microsoft problem so I called microsoft. Microsoft wanted to charge me 999.00 ZAR for something they could have assisted me with over the phone. I tried logging onto supportmicrosoft.com but when I try to log the request all it does is show my previous request and I cannot find an option to log a new request.