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Windows 7 Home Premium fails to Validate RRS feed

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    Hokay so I can't get my computer to update with the Windows Update, my network card (wireless) just died a week ago, I've been mailing with microsoft support wich then sendt me here so now I ask you; How can I validate my Win7 Home Premium? It is bought from a retail ACER store with preinstalled win7 only 3 months ago. I ran the diagnostics tool (picked it up from some other thread) and here are the results..

    The http://www.microsoft.com/genuine/validate page comes up with "Validation was interrupted" ("Valideringen ble avbrutt" <- Norwegian) and thus leads me no further to solve my problem.

    Is there anything I can do myself or do I have to return the PC \ Call microsoft support?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {C8720CCC-9011-4B6F-812B-6CF81C9EED3D}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C8720CCC-9011-4B6F-812B-6CF81C9EED3D}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-623834890-825507824-2541056952</SID><SYSTEM><Manufacturer>Acer            </Manufacturer><Model>Aspire 5943G    </Model></SYSTEM><BIOS><Manufacturer>Acer            </Manufacturer><Version>V1.05</Version><SMBIOSVersion major="2" minor="6"/><Date>20100421000000.000000+000</Date></BIOS><HWID>08B93607018400FE</HWID><UserLCID>0414</UserLCID><SystemLCID>0414</SystemLCID><TimeZone>Vest-Europa (normaltid)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Kjør 'slui.exe 0x2a 0x80070003' for å vise feilteksten på en datamaskin med Microsoft Windows (ikke-kjerne).
    Feil: 0x80070003

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:26:2010 23:20
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x80070003
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MgAAAAIAAQABAAEAAQACAAAAAgABAAEA6GH8LIXk0hgutniqflqN72I9xMmO5ix/dlY=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            ACRSYS        ACRPRDCT
      FACP            ACRSYS        ACRPRDCT
      HPET            ACRSYS        ACRPRDCT
      BOOT            ACRSYS        ACRPRDCT
      MCFG            ACRSYS        ACRPRDCT
      ASF!            ACRSYS        ACRPRDCT
      SLIC            ACRSYS        ACRPRDCT
      ASPT            ACRSYS        ACRPRDCT
      DMAR            INTEL         CP_FIELD
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm
      SSDT            PmRef        CpuPm

    • Edited by B_Norway Sunday, December 26, 2010 10:36 PM MGA Diag got skewed..
    Sunday, December 26, 2010 10:26 PM

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    Can you confirm that you followed step 3 exactly?

     

    The error you describe means that the sppsvc.exe file can not be found in the system32 folder.  But if that file was missing or in the wrong folder, there would have been indications of that in your Diagnostic Report.

     

     I recommend trying the steps again and being sure the steps are followed exactly. 

     If it still doesn't work, Noel may have other suggestions for you to try, otherwise I would suggest contacting Microsoft assisted support at one of the below URLs for further assistance.

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:51 PM
    Tuesday, December 28, 2010 10:51 PM

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    "B_Norway" wrote in message news:42de47e5-4bba-401e-81d7-109ac4fc4e50...

    Hokay so I can't get my computer to update with the Windows Update, my network card (wireless) just died a week ago, I've been mailing with microsoft support wich then sendt me here so now I ask you; How can I validate my Win7 Home Premium? It is bought from a retail ACER store with preinstalled win7 only 3 months ago. I ran the diagnostics tool (picked it up from some other thread) and here are the results..

    The http://www.microsoft.com/genuine/validate page comes up with "Validation was interrupted" ("Valideringen ble avbrutt" <- Norwegian) and thus leads me no further to solve my problem.

    Is there anything I can do myself or do I have to return the PC \ Call microsoft support?

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0x80070003
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.003


    Licensing Data-->
    Kjør 'slui.exe 0x2a 0x80070003' for å vise feilteksten på en datamaskin med Microsoft Windows (ikke-kjerne).
    Feil: 0x80070003


    It looks like your Licensing Store has become corrupted
    Try the below steps to recreate the Store and its data.
     
    1) Click Start button.
    2) Type: CMD.exe into the 'Search programs and files' field
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc   (It may ask you if you are sure, select yes)
    Note: the Software Protection survive may not be running, this is ok.
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: cd %windir%\system32
    8) Type: net start sppsvc
    9) Type: slui.exe
    10) After a couple of seconds Windows Activation dialog will appear. It's most likely that Activation will occur automatically but you may be asked to re-enter your product key and/or to reactivate.
     
     
    Once complete, reboot, then run MGADiag again, and post the new report.
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    • Proposed as answer by Darin Smith MS Tuesday, December 28, 2010 1:16 AM
    Sunday, December 26, 2010 11:59 PM
    Moderator
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    I followed your steps and everything went smooth untill step 8,

     

    "system error 3 has occured

    system cannot find the path"

     

    (roughly translated from norwegian..)

    Tuesday, December 28, 2010 3:27 PM
  • Question
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    Can you confirm that you followed step 3 exactly?

     

    The error you describe means that the sppsvc.exe file can not be found in the system32 folder.  But if that file was missing or in the wrong folder, there would have been indications of that in your Diagnostic Report.

     

     I recommend trying the steps again and being sure the steps are followed exactly. 

     If it still doesn't work, Noel may have other suggestions for you to try, otherwise I would suggest contacting Microsoft assisted support at one of the below URLs for further assistance.

     

    North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4

    Outside North America:
    http://support.microsoft.com/contactus/?ws=support#tab0

    Darin MS
    • Marked as answer by Darin Smith MS Tuesday, December 28, 2010 10:51 PM
    Tuesday, December 28, 2010 10:51 PM
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    "B_Norway" wrote in message news:701d7b86-f5b5-4b5c-ae8a-a2ca8cdda603...

    I followed your steps and everything went smooth untill step 8,

     

    "system error 3 has occured

    system cannot find the path"

     

    (roughly translated from norwegian..)


    This is where I think I'd best hand over to Darin Smith, our moderator/forum owner
    I know what I'd like to try, but have no personal experience of doing it, and don't have a system to test it on first
     
    Darin?
     

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 29, 2010 12:51 AM
    Moderator
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    I went over the steps again just to make sure I did them correct - and the same results come up.

    From this point on I'm tempted to a) try a reinstall of win7 or b) hand it back to the shop. The only thing I fear with that is the extreme waiting time and possability of additional costs for me.

    Also - I have contacted through that email form (it was what I did first) and the agent referred me to this forum. It seems however that she has some ideas for me to try out so going to see where that leads but eventually I suspect I'm going to have to reinstall either way :/

    (On a sidenote my background has died now and a nice little notification has popped up saying "This copy of Windows 7 is not genuine". Merry christmas! ;P )

    Wednesday, December 29, 2010 1:53 AM
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    "B_Norway" wrote in message news:0b0f0e95-4108-48ae-a845-e119666e7b39...

    I went over the steps again just to make sure I did them correct - and the same results come up.

    From this point on I'm tempted to a) try a reinstall of win7 or b) hand it back to the shop. The only thing I fear with that is the extreme waiting time and possability of additional costs for me.

    Also - I have contacted through that email form (it was what I did first) and the agent referred me to this forum. It seems however that she has some ideas for me to try out so going to see where that leads but eventually I suspect I'm going to have to reinstall either way :/

    (On a sidenote my background has died now and a nice little notification has popped up saying "This copy of Windows 7 is not genuine". Merry christmas! ;P )


    That would almost certainly be the fastest solution - it'll take me a few days to try and replicate the problem on a machine, and I daresay it could take a while using MS support to troubleshoot it, if they don't already have an off-the-shelf solution on test.

    --

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, December 29, 2010 9:11 AM
    Moderator