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Genuine copy of office failing on one computer RRS feed

  • Question

  • We are a small company and bought Microsoft Office Enterprise 2007 upgrade from John Lewis a while ago. I understand this version allows for licensed installation on multiple computers although I am not sure how many. (the upgrades were all fine as we had a compatible MS Works installed on all computers) We have 3 work computers on which the product is installed, although we also had it installed on a previous work laptop which is not used at work any more. The package is working on all computers except this one where only recently has been getting a message saying that this copy is not genuine and the product will be marked as not genuine in about 11 days.

    When I ran the Microsoft Genuine Advantage Diagnostics Tool it says that office has an invalid VLK- although we definitely used the Product Key that was on the packaging that we received from John Lewis.

    Any help would be greatly appreciated.

    The diagnostics report is:
    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-VH76X-KPDXX-XFJ4B
    Windows Product Key Hash: o2cdkjlOO3vBe6l7W8iFN6Glf1I=
    Windows Product ID: 89576-OEM-7332141-00148
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {C1879AA7-011E-4283-80B2-42ED8F5DE3B1}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.090803-2339
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6001.18000

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C1879AA7-011E-4283-80B2-42ED8F5DE3B1}</UGUID><Version>1.9.0019.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XFJ4B</PKey><PID>89576-OEM-7332141-00148</PID><PIDType>2</PIDType><SID>S-1-5-21-3582835151-1037693030-2616449152</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VGN-SZ4XWN_C</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>R0111N0</Version><SMBIOSVersion major="2" minor="4"/><Date>20061130000000.000000+000</Date></BIOS><HWID>2D303507018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>BE8E067D63BDD86</Val><Hash>P1QDNUuMD/iwhCJR6Kkumj0ai04=</Hash><Pid>89388-707-9349424-65157</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: fd3bcb98-5c55-4b2d-ae32-a4515e3c17a3
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-321-400148-02-1033-6000.0000-1362007
    Installation ID: 108794293885478166228941059582576041369131915221824896
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: XFJ4B
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAEAAQABAAAABAABAAEAJJRM6+ABXAnOGupOSOS2G0Bs8vSWVL9gQgY4q6xWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   Sony  VAIO
      FACP   Sony  VAIO
      HPET   Sony  VAIO
      BOOT   Sony  VAIO
      MCFG   Sony  VAIO
      TCPA   Sony  VAIO
      SLIC   Sony  VAIO
      APIC   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO
      SSDT   Sony  VAIO

    Monday, February 8, 2010 4:08 PM

Answers

  • Hello stevek_1_9,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your Sony computer's current installation of Office Enterprise 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).  Invalid VLK means that the product key used to install Office Enterprise 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    Based on a quick search, it is my understanding that "John Lewis" is the name of a major consumer products retailer in Great Britain.  A look on their website shows that they do sell some Micosoft Office products.  It is very unlikely, however, that they would sell the exact edition of Office now installed on this Sony computer, because this edition is meant to be sold only thru the Microsoft Volume Licensing channels to larger companies, educational institutions, and governmental agencies.

    What is much more likely is that somehow the Office that you purchased at John Lewis was replaced by the nongenuine installation that is now on the computer.  This could have happened if the computer had some or all of its software repaired or reinstalled.  To check this out, please seach for and download the Magical Jellybean Keyfinder (this small harmless utility has been on the internet for many years).  Run the keyfinder on this Sony computer to gather the product key that was used to install Office Enterprise 2007.

    Next, gather up the materials that came with your purchase of Microsoft Office from the retailer John Lewis, which should consist of a clear plastic rounded corner box with a fold down side, one or more hologrammed Office installation discs, a user guide booklet, and on the fold-down disc holder, a yellow orange Proof of License label with the Product Key.  Compare the product key on the label with the product key reported by the keyfinder.  If there was a software mixup, the product keys should be different.  If so, uninstall the nongenuine Office Enterprise 2007, restart the computer twice, then do a fresh installation of the edition of Office 2007 that came in the retail box from John Lewis.

    Post back to let us know the details.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by stevek_1_9 Tuesday, February 9, 2010 12:30 PM
    Monday, February 8, 2010 4:48 PM

All replies

  • Hello stevek_1_9,

    Here is a snippet of your mgadiag report:

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005


    Your Sony computer's current installation of Office Enterprise 2007 is a Volume Licensing installation, and the installation was done with an Invalid Volume Licensing Product Key (VLK).  Invalid VLK means that the product key used to install Office Enterprise 2007 was never a genuine product key issued by Microsoft.  This invalid key was instead made by a pirating program known as a Key generator, or keygen for short.

    Based on a quick search, it is my understanding that "John Lewis" is the name of a major consumer products retailer in Great Britain.  A look on their website shows that they do sell some Micosoft Office products.  It is very unlikely, however, that they would sell the exact edition of Office now installed on this Sony computer, because this edition is meant to be sold only thru the Microsoft Volume Licensing channels to larger companies, educational institutions, and governmental agencies.

    What is much more likely is that somehow the Office that you purchased at John Lewis was replaced by the nongenuine installation that is now on the computer.  This could have happened if the computer had some or all of its software repaired or reinstalled.  To check this out, please seach for and download the Magical Jellybean Keyfinder (this small harmless utility has been on the internet for many years).  Run the keyfinder on this Sony computer to gather the product key that was used to install Office Enterprise 2007.

    Next, gather up the materials that came with your purchase of Microsoft Office from the retailer John Lewis, which should consist of a clear plastic rounded corner box with a fold down side, one or more hologrammed Office installation discs, a user guide booklet, and on the fold-down disc holder, a yellow orange Proof of License label with the Product Key.  Compare the product key on the label with the product key reported by the keyfinder.  If there was a software mixup, the product keys should be different.  If so, uninstall the nongenuine Office Enterprise 2007, restart the computer twice, then do a fresh installation of the edition of Office 2007 that came in the retail box from John Lewis.

    Post back to let us know the details.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by stevek_1_9 Tuesday, February 9, 2010 12:30 PM
    Monday, February 8, 2010 4:48 PM
  • Thanks Dan,

    That was the answer at the end...there must have somehow been a mixup. We have installed the Office from the retail box from John Lewis and everything is fine.

    Thanks for your help.

    Stephen
    Tuesday, February 9, 2010 12:34 PM