none
Error code: 0xC004F063

    Question

  • I have an HP laptop (Pavilion dv6789ej) with OEM Vista home premium 32bit. I recently had problems with my HDD and it failed so I installed a new HDD. As my old HDD was bad I couldn't create a recovery disk and had to install vista from an external disk as the recovery partition was only on the old HDD that came with the computer.

    I haven't had any problems for about 3 weeks. Then yesterday I installed updates as usual and today I got a message when starting the computer that I need to activate Windows as it isn't genuine. Obviously my copy of Windows IS genuine and the product key came with the computer.

    When I try entering the product key, the activation process tries to activate but fails with the following error:

    Code: 0xC004F063     Description: The Software Licensing Service reported that the computer BIOS is missing a required license.

    I read through some forums and tried Recreating the Licensing Store by renaming tokens.dat to tokens.bar as the soluion suggested. That didn't work.

    I've also tried re-setting Date and Time, activating again with the activation key, activating by phone but I don't even have this option. I've tried updating BIOS from HP drivers for my machine. Nothing helped.

    I'm really lost and have no idea what to do...

    Here's an MGA Diagnostic Tool report:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
    Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
    Windows Product ID: 89578-OEM-7332157-00061
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {4DEE1A80-863D-425E-B716-441A4397616F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1F

    F3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{4DEE1A80-863D-425E-B716-441A4397616F}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89578-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-953825557-1564167689-2311532922</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6700 Notebook PC    </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.58     </Version><SMBIOSVersion major="2" minor="4"/><Date>20080616000000.000000+000</Date></BIOS><HWID>86333507018400FA</HWID><UserLCID>040D</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Jerusalem Standard Time(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>87B4F012DF57F3E</Val><Hash>HXWwS54VeUpxKrfQrgXHz7iOKl4=</Hash><Pid>81602-927-7800913-68820</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00146-321-500061-02-1037-6002.0000-1912014
    Installation ID: 005330946943785536255510581093830802319562159364427023
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: WQD8Q
    License Status: Notification
    Notification Reason: 0xC004F063.

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: PgAAAAEABgABAAEAAQACAAAABAABAAEAeqiMGL5dPF7WdXB6kiQso0aDMiyo+/L0VCafuxlewu5GvaxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            HP            30D2    
      FACP            HP            30CC    
      HPET            HP            30D2    
      BOOT            HP            30D2    
      MCFG            HP            30D2    
      TMOR            HP            30CC    
      SLIC            HPQOEM        SLIC-MPC
      SSDT            HP            30D2    
      SSDT            HP            30D2    
      SSDT            HP            30D2    
      SSDT            HP            30D2

    Monday, July 21, 2014 7:36 PM

Answers

  • The problem appears to be that you reinstalled using the manufacturer's OEM_SLP Key (which you presumably got using a Keyfinder application?), while using a retail disk - which cannot work.

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Noel D PatonEditor Wednesday, July 23, 2014 6:48 PM
    • Marked as answer by BENDVS Monday, July 28, 2014 5:40 PM
    Wednesday, July 23, 2014 12:12 PM
    Moderator
  • You are a genius!!! After weeks of looking for solutions and asking in a few forums you solved my problem!

    Thank you so much!

    I really did use a product find key before the installation of the new HDD so I didn't even look at the sticker on the computer.... Stupid of me.

    Thanks a lot again!!!!

    • Marked as answer by BENDVS Monday, July 28, 2014 5:40 PM
    Wednesday, July 23, 2014 5:39 PM

All replies

  • The problem appears to be that you reinstalled using the manufacturer's OEM_SLP Key (which you presumably got using a Keyfinder application?), while using a retail disk - which cannot work.

     You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Noel D PatonEditor Wednesday, July 23, 2014 6:48 PM
    • Marked as answer by BENDVS Monday, July 28, 2014 5:40 PM
    Wednesday, July 23, 2014 12:12 PM
    Moderator
  • You are a genius!!! After weeks of looking for solutions and asking in a few forums you solved my problem!

    Thank you so much!

    I really did use a product find key before the installation of the new HDD so I didn't even look at the sticker on the computer.... Stupid of me.

    Thanks a lot again!!!!

    • Marked as answer by BENDVS Monday, July 28, 2014 5:40 PM
    Wednesday, July 23, 2014 5:39 PM
  • You're welcome - good luck with the new install and HD!


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, July 23, 2014 6:48 PM
    Moderator