locked
Vista locking me out RRS feed

  • Question

  • For the past few days Windows Vista has been giving me heaps of grief.   Powering up the computer gets me to the logon screen.   Trying to logon, the system thinks and thinks and then a message pops up claiming that an unuathorised change was made and that I now have limited functionality.

    I downloaded that utility program and basically the first line says, "Invalid Licence......"   (I do have a valid licence, it's an OEM version that came with the computer when I purchased it 3 or 4 months ago).

    I restored my system to a few days earlier and that got me back into my system.   I re-validated my licence, everything went through smoothly over the automated phone system.   I went to the 'genuine' page and clicked on the 'validate windows' button, everything seemed to be working.   I then updated the computer with the Windows updating files and things appeared to be in order.   During the process the system went through a soft shutdown (turn off and automatically restart) and so I assumed everything was in order.

    My computer was left on for a couple of days before I turned it off completely.   Upon turning it on I got the same annoying message regarding an unauthorised change.   I've restored my computer to a state a few days earlier and have got access back.

    What is going on.   I've now turned off automatic updating.   These are the pending updates dated 9 Oct 2007.

    KB939653, KB941202, KB933729, KB890830, KB905866 and KB941651.

    I know if I allow these updates to go through I'll end up with the same problem.   Which update is causing the problem?

    In aniticipation of the problem occuring I've attempted to re-validate my Vista but can't as the dialog window advises that it's already validated (congratulations or words to that effect), no option to make a telelphone call.

    I'm at my wits end here, going around in circles.   What next?
    Tuesday, October 16, 2007 2:21 AM

Answers

  • Any advice please.   What do I do now?
    Tuesday, October 23, 2007 1:00 PM

All replies

  • Please visit http://support.microsoft.com/default.aspx?scid=kb;EN-US;931573 and download & install the recommended update.  Restart your computer and visit http://www.microsoft.com/genuine/ and click on Validate Windows.

    Tuesday, October 16, 2007 3:10 AM
    Moderator
  •  

    I've checked that out, when trying to install that particular update my system says that it's not required for my system.   I can not install that update.

     

    I would like to know which update is causing me the grief and why.

    Tuesday, October 16, 2007 5:59 AM
  • I've just turned my computer back on and I'm locked out again, supposedly an unauthorised change has occurred and now I'm typing this under the limited functionality. 

    As per previously I have downloaded and attempted to install 931573 but my system says, "This update does not apply to your system".

    What now?   I have a legal copy of Windows Vista.   What is causing this problem?

    I thought I restored my system to a previous version and when I did that a few days ago, for testing, I turned off all automatic updating, turned the computer off and on and everything appeared to be correct.   I use Avast Antivirus and that is the only program that I have updated in the interim.   Could that be a factor?


    Wednesday, October 17, 2007 7:50 AM
  • Now I can't even restore my computer.   I went back to 2 Oct 2007 checkpoint, 7 days earlier than my previous successful restores.   Now I get this "An unauthorised change was made to Windows".   What is going on?

    Please, somebody from Microsoft respond.
    Wednesday, October 17, 2007 8:38 AM
  • I've managed to restore my system to 9 Oct, 2007.   Which update is the problem update?   Any advice appreciated.
    Wednesday, October 17, 2007 11:10 AM
  •  

    Hello Superjacent,

     

      Just to summarize your issue, you only get locked out, only after you update your computer with KB939653, KB941202, KB933729, KB890830, KB905866 and KB941651.  If you restore to a save point from before you installed those updates, you no longer are locked out. Is that correct?

     

     We are not currently aware of any updates that would cause this type of issue, but we would very much like to know if one of our updates is causing a problem like this.  

     

      If you would like to help us track this down, I would ask that you try installing each update, one at a time? (i.e. install one update, reboot, install the next, reboot and so on. Till you receive the issue) If you do decide to help, please make sure you set up a known safe Restore Point before you try instaling any of the updates, so you can restore back once you identify the offending update.

     

    Also, would you create a Service Request at http://go.microsoft.com/fwlink/?linkid=52029 and post the Confirmation ID in this thread. That way I can look up your email address (without you having to post it in a public forum) and contact you directly. As I said, we are very interested in identifing an update, if it is causing this type of issue for select users.

     


    Thank you,
    Darin Smith
    WGA Forum Manager 

    Thursday, October 18, 2007 10:25 PM
  • Thanks for assistance.
     Darin Smith MS wrote:

     

      Just to summarize your issue, you only get locked out, only after you update your computer with KB939653, KB941202, KB933729, KB890830, KB905866 and KB941651.  If you restore to a save point from before you installed those updates, you no longer are locked out. Is that correct?

    That is correct.

     Darin Smith MS wrote:

    ...

      If you would like to help us track this down, I would ask that you try installing each update, one at a time? (i.e. install one update, reboot, install the next, reboot and so on. Till you receive the issue) If you do decide to help, please make sure you set up a known safe Restore Point before you try instaling any of the updates, so you can restore back once you identify the offending update.

    Will do and get back to this forum.

     

     Darin Smith MS wrote:

    ...

    Also, would you create a Service Request at http://go.microsoft.com/fwlink/?linkid=52029 and post the Confirmation ID in this thread. That way I can look up your email address (without you having to post it in a public forum) and contact you directly. As I said, we are very interested in identifing an update, if it is causing this type of issue for select users.


    Confirmation ID : 1047470489.


    Friday, October 19, 2007 7:26 AM
  •  Darin Smith MS wrote:

     

    If you would like to help us track this down, I would ask that you try installing each update, one at a time? (i.e. install one update, reboot, install the next, reboot and so on. Till you receive the issue) If you do decide to help, please make sure you set up a known safe Restore Point before you try instaling any of the updates, so you can restore back once you identify the offending update.


    I've managed to get a few updates in without problem.  Those updates being KB941649, KB941202 and KB933729.

    Update KB939653 appeared to update correctly.   In that process there was a warm boot and I was able to login okay.   I purposely restarted my system only to be greeted by the "unchanged....." error message when trying to login.

    Upon restoring, everything ok.   The next update attempted was KB933729 and for that particular update an automatic or recommended restart was not required.   I purposely restarted only to come across the same error as the previous paragraph which is the subject of this whole thread.




    Friday, October 19, 2007 12:08 PM
  • Just to confirm, (so I tell my Engineers the right information)

     

    You get Locked Out when you install update KB939653, by itself.

    (you restored back to a save point, thenSmile

    You get Locked Out when you install update KB933729, by itself.

     

    Thanks,

    Darin

     

    Friday, October 19, 2007 7:16 PM
  •  Darin Smith MS wrote:

    Just to confirm, (so I tell my Engineers the right information)

     

    You get Locked Out when you install update KB939653, by itself.

    (you restored back to a save point, then

    You get Locked Out when you install update KB933729, by itself.

     

    Thanks,

    Darin

     


    Yes, that is correct.
    Saturday, October 20, 2007 12:36 AM
  • Also, would you do one more task for us? We need the Diagnostic Report from the computer while it is in that Reduced Functionality mode.

     

    To do this:

    1) Install one of those updates and reboot into that reduced functionality mode.

    2) Click the option that brings up Internet Explorer.

    3) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

    4) A window will come up asking if you want to Run or Save, Select Run

    5) When the program runs, Click the Continue button, then click the Copy button.

    6) Return to this thread by Typing: http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=2295172&SiteID=25 into the browser address bar.

    7) In a reply post, Paste the Diagnostic Report.

     

    Thank you so much for all your help in this!

     

    I will be contacting you by email on monday with additional information.

     

    Thank you,
    Darin Smith
    WGA Forum Manager
    Saturday, October 20, 2007 12:52 AM
  • Unfortunately my other half pulled the plug on my computer, cut the power and when booting back in and trying to logon I got the same error message the subject of this thread.   At this point I didn't get to install any of the suspect updates.

    Anyway, here's the diagnostic report.   For what it's worth I ran the report a couple of times prior to my computer shuting down and the 'Validation status:' was normal (can't remember the exact phrase but wasn't 'invalid license').

    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004d401
    Cached Validation Code: N/A, hr = 0xc004d401
    Windows Product Key: *****-*****-F88DB-PD64T-DD8DC
    Windows Product Key Hash: zjzSMdykYFNE/3UUcVbJe4KbQSM=
    Windows Product ID: 89578-OEM-7359722-62095
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.000
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6975F3DA-D708-43E2-824D-713C55B60132}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error: M:20071021112956587-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: N/A, hr = 0xc004d401
    Commit: N/A, hr = 0xc004d401
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004d401
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{6975F3DA-D708-43E2-824D-713C55B60132}</UGUID><Version>1.7.0062.0</Version><OS>6.0.6000.2.00010300.0.0.000</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-DD8DC</PKey><PID>89578-OEM-7359722-62095</PID><PIDType>3</PIDType><SID>S-1-5-21-1726540482-3555343951-783134069</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>965P-S3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20070111000000.000000+000</Date></BIOS><HWID>DA303507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>697A5B78466ECE</Val><Hash>Oe7TBFlhdOTXt9xhy4fYQLWeOms=</Hash><Pid>81599-871-7327772-65937</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 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


    Sunday, October 21, 2007 1:46 AM
  • For my computer, my restore point is 19/10/2007 9:20:45 pm.   I've turned off all automatic updating and yet I noticed that at 20/10/2007 1:51:55 am there's an entry, "Install: Windows Update".   How did this happen if I've turned off all automatic updating and after that an entry, 21/10/2007 12:11:03 System: Scheduled checkpoint.

    This is the diagnostic report imediately after a successfully restoring my computer to 19/10/2007:-


    Diagnostic Report (1.7.0062.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-F88DB-PD64T-DD8DC
    Windows Product Key Hash: zjzSMdykYFNE/3UUcVbJe4KbQSM=
    Windows Product ID: 89578-OEM-7359722-62095
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {6975F3DA-D708-43E2-824D-713C55B60132}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    Grace Flag: 0x0
    Commit: N/A, hr = 0xc004f012
    Reboot Flag: 0x0
    ThreatID(s): N/A, hr = 0xc004f012
    Wgaer.exe Version: N/A, hr = 0x80070002
    Wgaer.exe Signed By: N/A, hr = 0x80070002

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2968-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
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    Sunday, October 21, 2007 2:22 AM
  • Any advice please.   What do I do now?
    Tuesday, October 23, 2007 1:00 PM
  • Any advice please.   What do I do now?   My restore points are all stuffed up.   I reiterate, I do have a legal copy of Vista.
    Tuesday, October 23, 2007 1:05 PM
  • Can anything be made of the diagnostic reports I posted?  
    Thursday, October 25, 2007 9:11 AM
  • Hi Superjacent,

     

    Very sorry for the wait (and sorry I didn't mail you on Monday), I have a number of groups working on your issue.

     

    I will contact you directly right now.

     

     

    Thank you,
    Darin Smith
    WGA Forum Manager

    Thursday, October 25, 2007 8:31 PM
  • Hi Superjacent,

     

      Since you and I are working on this issue directly, I will set this thread as answered.

     

    Darin Smith

    WGA Forum Manager

     

    Friday, November 2, 2007 7:17 PM