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Windows 7 Professional: Windows is reporting it isn't genuine, Validation code 0x8004FE21 RRS feed

  • Question

  • Hi there

    I keep getting error 0x8004FE21 on my HP ProBook 6540b.

    Below is the report from MGADiag.exe.

    Any help would be much appreciated

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-788W3-H689G-6P6GT
    Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
    Windows Product ID: 00371-OEM-8992671-00008
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {0C73923C-D8CD-426D-97E0-A16EDEE65B79}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.130104-1431
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    File Mismatch: C:\windows\system32\da-DK\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\da-DK\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{0C73923C-D8CD-426D-97E0-A16EDEE65B79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3824544954-51879575-255861284</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP ProBook 6540b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CDD Ver. F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100127000000.000000+000</Date></BIOS><HWID>16A53C07018400FC</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom, normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5571A430A454D86</Val><Hash>N2nru3V9SIEVXXO9pZVwEwIWSwA=</Hash><Pid>89388-707-7206526-65404</Pid><PidType>14</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    Spsys.log Content: 0x80070002
    Licensing Data-->
    Version af softwarelicenstjeneste: 6.1.7601.17514
    Navn: Windows(R) 7, Professional edition
    Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
    Udvidet PID: 00371-00178-926-700008-02-1030-7600.0000-1062010
    Installations-id: 018693367851750105706444209234554695635645363362944664
    URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
    URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
    Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
    URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
    Delvis produktnøgle: 6P6GT
    Licensstatus: Med licens
    Antal resterende aktiveringsnulstillinger af Windows: 2
    Tidspunkt, der er tillid til: 06-05-2013 09:33:01
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 5:6:2013 08:40
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui

    HWID Data-->
    HWID Hash Current: NgAAAAEABAABAAEAAAABAAAABAABAAEAeqj8+qao3s/Q4c6p0H1ejkYzuAIulDwQfh9g2Fxd
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   HPQOEM  1722    
      FACP   HPQOEM  1722    
      HPET   HPQOEM  1722    
      MCFG   HPQOEM  1722    
      ASF!   HPQOEM  1722    
      TCPA   HPQOEM  1722    
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SLIC   HPQOEM  SLIC-MPC
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci
      SSDT   HPQOEM  SataAhci

     


    Tuesday, May 7, 2013 12:26 PM

Answers