Hi there
I keep getting error 0x8004FE21 on my HP ProBook 6540b.
Below is the report from MGADiag.exe.
Any help would be much appreciated
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE21
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-788W3-H689G-6P6GT
Windows Product Key Hash: yr8OHoeXhbT4dc6MxGYjdAStSPY=
Windows Product ID: 00371-OEM-8992671-00008
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {0C73923C-D8CD-426D-97E0-A16EDEE65B79}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Professional
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\windows\system32\da-DK\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\slui.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\windows\system32\da-DK\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0C73923C-D8CD-426D-97E0-A16EDEE65B79}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6P6GT</PKey><PID>00371-OEM-8992671-00008</PID><PIDType>2</PIDType><SID>S-1-5-21-3824544954-51879575-255861284</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP
ProBook 6540b</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>68CDD Ver. F.04</Version><SMBIOSVersion major="2" minor="6"/><Date>20100127000000.000000+000</Date></BIOS><HWID>16A53C07018400FC</HWID><UserLCID>0406</UserLCID><SystemLCID>0406</SystemLCID><TimeZone>Rom,
normaltid(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product
GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>5571A430A454D86</Val><Hash>N2nru3V9SIEVXXO9pZVwEwIWSwA=</Hash><Pid>89388-707-7206526-65404</Pid><PidType>14</PidType></Product><Product
GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App
Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12"
Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App
Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Version af softwarelicenstjeneste: 6.1.7601.17514
Navn: Windows(R) 7, Professional edition
Beskrivelse: Windows Operating System - Windows(R) 7, OEM_SLP channel
Aktiverings-id: 50e329f7-a5fa-46b2-85fd-f224e5da7764
Program-id: 55c92734-d682-4d71-983e-d6ec3f16059f
Udvidet PID: 00371-00178-926-700008-02-1030-7600.0000-1062010
Installations-id: 018693367851750105706444209234554695635645363362944664
URL-adresse på processorcertifikat: http://go.microsoft.com/fwlink/?LinkID=88338
URL-adresse på maskincertifikat: http://go.microsoft.com/fwlink/?LinkID=88339
Brug licens-URL-adresse: http://go.microsoft.com/fwlink/?LinkID=88341
URL-adresse på produktnøglecertifikat: http://go.microsoft.com/fwlink/?LinkID=88340
Delvis produktnøgle: 6P6GT
Licensstatus: Med licens
Antal resterende aktiveringsnulstillinger af Windows: 2
Tidspunkt, der er tillid til: 06-05-2013 09:33:01
Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: N/A
HealthStatus: 0x000000000000EF60
Event Time Stamp: 5:6:2013 08:40
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
HWID Data-->
HWID Hash Current: NgAAAAEABAABAAEAAAABAAAABAABAAEAeqj8+qao3s/Q4c6p0H1ejkYzuAIulDwQfh9g2Fxd
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM 1722
FACP HPQOEM 1722
HPET HPQOEM 1722
MCFG HPQOEM 1722
ASF! HPQOEM 1722
TCPA HPQOEM 1722
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SLIC HPQOEM SLIC-MPC
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
SSDT HPQOEM SataAhci
