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  • Question

  • Option 5 is not working for me because everytime i open command prompt it just closes

    (If you do not have access to the Start button, follow these steps):

    1) Click the option that launches an Internet Browser

    2) A Browser will open, type: %windir%\system32 into the address field

    3) Find the file cmd.exe

    4) Right Click on the cmd.exe and select Run as Administrator

    5) Type: net start slsvc

     

    Tuesday, April 7, 2009 11:40 AM

Answers

  • Hello sunset.glow,

    Since I couldn't find the thread you had originally posted in, I didn't know how long ago you had generated the Diagnostic Report. I asked for a Recent report because some of the information in the report is time sensitive.  It doesn't matter in this case, I can see the problem.

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16509]

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     First try repairing Windows using System Restore:
    1)    Reboot Vista into Safe Mode
    2)    Go to Control Panel
    3)    On the left hand side of the Control Panel window, Click on "Classic View"
    4)    Double-click "Backup and Restore Center"
    5)    On the left hand side of the window, click "Repair Windows using system restore"
    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7)    Click the "Next" button.
    8)    Reboot back into Normal mode
    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    Because one of the files is kernel32.dll (basically the heart of Windows) If neither of these sets of steps fixes the issue, my only other suggestions would be to reinstall Vista. 

    If you find that you need to reinstall, first you will want to backup all your importent files off the computer. This can be difficult to do when Vista is in Reduced Functionality Mode.  It is easier if you login to Vista in Safe Mode, you should be able to freely navigate to your files in that mode.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Wednesday, April 8, 2009 9:05 PM

All replies

  • Hello sunset.glow,

      I am unable to find the other thread where I provided you assistance, would you post a recent Diagnostic Report so I can understand the nature of the problem your Vista is experiencing.

    Thank you,
    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Tuesday, April 7, 2009 7:47 PM
  • im having similar issues except when i type that command into the cmd prompt it returns:

    "not enough quota is available to process this command"

    any suggestions where to go from here?
    Tuesday, April 7, 2009 11:54 PM
  • i don't quite understand what you mean by "recent Diagnostic Report"

    But this is the following message that comes up when Command Prompt is opened.

    Windows Command Processor has stopped working
    A problem caused the problem to stop working correctly. Windows will close the program and notify you if a solution is available.

    Messages like this have been popping up on my notebook for nearly a month. I've tried using an anti virus but it's no help.

    EDIT-

    here's the Diagnostic Report

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-WWR7C-QF2M7-2TB37
    Windows Product Key Hash: YqRmTj4qWYwTYqB/WJzBj8/adyc=
    Windows Product ID: 89578-OEM-7332157-00056
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {3E676386-0703-463A-9B9E-211EF27E9552}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_ldr.080917-1612
    TTS Error: K:20090406202242302-M:20090408200231286-
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80004005
    File Exists: No
    Version: 1.7.105.35
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: 108
    Version: 1.7.105.35
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 102
    2007 Microsoft Office system - 100 Genuine
    OGA Version: Registered, 1.7.111.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16386]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3E676386-0703-463A-9B9E-211EF27E9552}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-2TB37</PKey><PID>89578-OEM-7332157-00056</PID><PIDType>2</PIDType><SID>S-1-5-21-1765014128-871190307-2895003425</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>8932M11</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7OET24WW (1.03 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070628000000.000000+000</Date></BIOS><HWID>26323507018400FA</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TP-7O   </OEMTableID></OEM><GANotification><File Name="WgaTray.exe" Version="1.7.105.35"/><File Name="OGAAddin.dll" Version="1.7.105.35"/><File Name="OGAVerify.exe" Version="1.7.105.35"/></GANotification></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><Val>61C7130563D8822</Val><Hash>AoUwSI3tM4TEqTBrJUTXQTWx+Qg=</Hash><Pid>89451-OEM-6601744-15010</Pid><PidType>11</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 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    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: PAAAAAEABgABAAIAAQABAAAAAwABAAEAJJTICu8agIWwVC4IGp8ALUaDvK0SbfZw8vQaZ2QfWKasViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TP-7O  
      FACP   LENOVO  TP-7O  
      HPET   LENOVO  TP-7O  
      BOOT   LENOVO  TP-7O  
      MCFG   LENOVO  TP-7O  
      SSDT   LENOVO  TP-7O  
      ECDT   LENOVO  TP-7O  
      TCPA   LENOVO  TP-7O  
      SLIC   LENOVO  TP-7O  
      SSDT   LENOVO  TP-7O  
      SSDT   LENOVO  TP-7O  
      SSDT   LENOVO  TP-7O  
      SSDT   LENOVO  TP-7O  

    Wednesday, April 8, 2009 10:13 AM
  • Hello sunset.glow,

    Since I couldn't find the thread you had originally posted in, I didn't know how long ago you had generated the Diagnostic Report. I asked for a Recent report because some of the information in the report is time sensitive.  It doesn't matter in this case, I can see the problem.

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\Slsvc.exe[6.0.6000.16509]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.0.6000.16509]

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.

    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

     First try repairing Windows using System Restore:
    1)    Reboot Vista into Safe Mode
    2)    Go to Control Panel
    3)    On the left hand side of the Control Panel window, Click on "Classic View"
    4)    Double-click "Backup and Restore Center"
    5)    On the left hand side of the window, click "Repair Windows using system restore"
    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    7)    Click the "Next" button.
    8)    Reboot back into Normal mode
    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.
    1)    Login to Vista in Normal Mode (not safe mode)
    2)    Launch an Internet Browser
    3)    Type: %windir%\system32\ in the browser's address field
    4)    Scroll down till you find the file cmd.exe
    5)    Right-click the file and select 'Run as Administrator'
    6)    In the CMD window, type: sfc /scannow
    7)    Reboot twice and see if that resolves the issue.

    Because one of the files is kernel32.dll (basically the heart of Windows) If neither of these sets of steps fixes the issue, my only other suggestions would be to reinstall Vista. 

    If you find that you need to reinstall, first you will want to backup all your importent files off the computer. This can be difficult to do when Vista is in Reduced Functionality Mode.  It is easier if you login to Vista in Safe Mode, you should be able to freely navigate to your files in that mode.

    Thank you,
    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Wednesday, April 8, 2009 9:05 PM
  • problem is resolved
    thank you Darin MS
    Friday, April 10, 2009 2:42 AM
  • My problem is nearly the same, the only differenc is that i can't open cmd.exe .

    When I tried the thing with the "Safe Mode" the "Backup and Restore Center" wasn't in the Control Panel so I don't know what  to do now.

    Can you please help me?

    Friday, April 10, 2009 11:43 AM
  • Hello Tenkaichi,

      If the Backup and Restore Center isn't available even when you are in Safe Mode, then you are missing major parts of your Vista and your issue is larger then just a Genuine/Non-Genuin problem. I recommend contacting Vista support at http://support.microsoft.com for further assistance.

    Darin MS
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please vote the post as Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Friday, April 10, 2009 6:20 PM
  • Thanks, but my problem is solved.

    I have got a Trojan wich writet something in my system. I was able to fix it, but thanks for your help
    Wednesday, April 15, 2009 4:50 PM