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Windows XP Crashes when browsing web using OneCare RRS feed

  • Question

  • I have a computer running windows xp and I use IE and Mozilla Firefox as browsers.  Both while surfing will lockup the computer to where I have to Hard Reset the computer.  This problem has just started happening after I installed Live OneCare.
    Tuesday, January 29, 2008 4:48 AM

Answers

  • Ensure there are no other antivirus, antispyware or firewall products installed on your computer. If you have uninstalled an antivirus product, go to the vendor website to see if an uninstall tool is available. If this does not apply or if the ptoblem is not resolved open Internet Explorer and disable all add ons and see if that resolves the issue.

    If none of the above helps uninstall One Care, use the cleanup tool - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=828910&SiteID=2 then reinstall One Care. If the problem persists please contact support.

     

    Tuesday, January 29, 2008 2:02 PM
    Moderator