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Computer is slow! RRS feed

  • Question

  • Since installing Live Care on computer, everything is slowed down.  E-mail (microsoft office 2007) has problems with send/receive.  Phising filter makes internet explorer a chore to use: loading, switching to new sites, etc.  I have Windows XP and thought the product would be compatable.  Any suggestions to dealing with this situation?  Thank-you.

    Wednesday, October 8, 2008 7:45 PM

Answers

  • Most likely there is incompatible software installed on your computer which is conflicting with One Care and causing performance issues. If you have any other antivirus, antispyware or firewall software installed, removing them will resolve the issue. If you are not aware of any conflicting software installed on your computer I suggest contacting support to have this performance issue resolved. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Wednesday, October 8, 2008 8:09 PM
    Moderator

All replies

  • Most likely there is incompatible software installed on your computer which is conflicting with One Care and causing performance issues. If you have any other antivirus, antispyware or firewall software installed, removing them will resolve the issue. If you are not aware of any conflicting software installed on your computer I suggest contacting support to have this performance issue resolved. How to reach support - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    Wednesday, October 8, 2008 8:09 PM
    Moderator
  •  

    Thank-you.  I have checked and not found any other software, so will give the link given.
    Wednesday, October 8, 2008 8:23 PM