Windows not Genuine after reinstalling vista

All replies

• 

  

  0

  Sign in to vote

  Hi uscfan469,
  
    Would you download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

   

  If you do not have access to the Start Button:

  1)    Login to Vista and click the option that brings up Internet Explorer.

  2)    Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.

  3)    A window will come up asking if you want to “Run” or “Save”, Select “Run”

  4)    When the program runs, click the “Continue” button, then click the “Copy” button.

  5)    Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/43359b84-e483-4f24-8274-06d197206045.

  6)    In a reply post, paste the Diagnostic Report.
  
  Thank you,
  Darin MS

  Thursday, September 3, 2009 7:55 PM
• 

  

  0

  Sign in to vote

  Here is the diagnostic report. I see it says invalid license, is this because it was previosly activated with this license  before I had to reinstall. Vista is working it just will not download updates and for some reason will not load media center . When i open media center is say: Windows cannot open this program because it has been prevented by a software restriction policy. Is this related to the invalid license error also? Thanks for any help you can provide
  
  
  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50
  
  Cached Validation Code: N/A, hr = 0x80004005
  Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
  Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
  Windows Product ID: 89578-OEM-7332157-00204
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  ID: {5F9475B6-56CE-422C-8B87-9BC0D6FDFE77}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A
  
  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  
  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002
  
  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002
  
  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
  
  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed
  
  File Scan Data-->
  File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.5840.16389]
  
  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{5F9475B6-56CE-422C-8B87-9BC0D6FDFE77}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-4083599455-2912511989-2073461340</SID><SYSTEM><Manufacturer>Dell Inc.                </Manufacturer><Model>Dell DM061                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.                </Manufacturer><Version>2.4.0 </Version><SMBIOSVersion major="2" minor="3"/><Date>20070524000000.000000+000</Date></BIOS><HWID>6C333507018400F6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>B8K    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
  
  Spsys.log Content: 0x80070002
  
  Licensing Data-->
  Software Licensing service is not running.
  
  HWID Data-->
  HWID Hash Current: LgAAAAEAAAABAAEAAgABAAAAAgABAAEAJJROCWy1tIVcwTxK8vS4hohurFaA1w==
  
  OEM Activation 1.0 Data-->
  N/A
  
  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name    OEMID Value    OEMTableID Value
    APIC            DELL          B8K    
    FACP            DELL          B8K    
    HPET            DELL          B8K    
    BOOT            DELL          B8K    
    MCFG            DELL          B8K    
    SSDT            DELL        st_ex
    DUMY            DELL          B8K    
    SLIC            DELL          B8K    
  
  
  

  Saturday, September 5, 2009 5:42 PM
• 

  

  0

  Sign in to vote

  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50

  Cached Validation Code: N/A, hr = 0x80070426
  Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
  Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
  Windows Product ID: 89580-OEM-7332132-00031
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6001.2.00010100.1.0.001
  ID: {AFBAB266-CF37-4C30-8A7B-58B159471635}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Ultimate
  Architecture: 0x00000000
  Build lab: 6001.longhorn_rtm.080118-1840
  TTS Error:
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  OGA Data-->
  Office Status: 109 N/A
  OGA Version: N/A, 0x80070002
  Signed By: N/A, hr = 0x80070002
  Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

  Other data-->
  Office Details: <GenuineResults><MachineData><UGUID>{AFBAB266-CF37-4C30-8A7B-58B159471635}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-987513968-4005480042-4133665806</SID><SYSTEM/><BIOS/><HWID>29323507018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

  Spsys.log Content: 0x80070002

  Licensing Data-->
  Software Licensing service is not running.

  HWID Data-->
  HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEAnJ8g26pYSvGGg5CmuJFAtdampuHU1Pr8

  OEM Activation 1.0 Data-->
  N/A

  OEM Activation 2.0 Data-->
  BIOS valid for OA 2.0: yes
  Windows marker version: 0x20000
  OEMID and OEMTableID Consistent: yes
  BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC   PTLTD     APIC 
    FACP   TOSCPL  Herring
    HPET   PTLTD   HPETTBL
    MCFG   PTLTD     MCFG 
    TCPA   TOSCPL         
    SLIC   _ASUS_  Notebook
    SSDT   PTLTD   POWERNOW
    ASF!      DMA  AMDTBL 

   

  Sunday, September 6, 2009 5:38 AM
• 

  

  0

  Sign in to vote

  Diagnostic Report (1.9.0011.0):
  -----------------------------------------
  WGA Data-->
  Validation Status: Invalid License
  Validation Code: 50

  Cached Validation Code: N/A, hr = 0x80004005
  Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
  Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
  Windows Product ID: 89578-OEM-7332157-00237
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 6.0.6000.2.00010300.0.0.003
  ID: {54538A7B-493D-4621-95E8-813118AE0C84}(3)
  Is Admin: Yes
  TestCab: 0x0
  WGA Version: Registered, 1.9.9.1
  Signed By: Microsoft
  Product Name: Windows Vista (TM) Home Premium
  Architecture: 0x00000000
  Build lab: 6000.vista_rtm.061101-2205
  TTS Error: K:20090907014257783-M:20090907013315727-
  Validation Diagnostic:
  Resolution Status: N/A

  WgaER Data-->
  ThreatID(s): N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002

  WGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  File Exists: No
  Version: N/A, hr = 0x80070002
  WgaTray.exe Signed By: N/A, hr = 0x80070002
  WgaLogon.dll Signed By: N/A, hr = 0x80070002

  OGA Notifications Data-->
  Cached Result: N/A, hr = 0x80070002
  Version: N/A, hr = 0x80070002
  OGAExec.exe Signed By: N/A, hr = 0x80070002
  OGAAddin.dll Signed By: N/A, hr = 0x80070002

  Browser Data-->
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
  Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data-->

   

  Monday, September 7, 2009 12:33 AM
• 

  

  0

  Sign in to vote

  You are not using a genuine Prodcut key. Check your product key and windows version.

  Monday, September 7, 2009 5:46 AM
• 

  

  0

  Sign in to vote

  When I reinstalled vista using the dell vista disc it never asked me for product key. I cant find a way to change product key because it will not load control panel

  Tuesday, September 8, 2009 12:44 AM
• 

  

  0

  Sign in to vote

  Well i was referring to "cheriseone" and not you "uscfan469 "  sorry for the confusion.

  Tuesday, September 8, 2009 6:31 AM
• 

  

  0

  Sign in to vote

  Hello,
  
    Cyberking1 is incorrect, there is nothing wrong with Cheriseone's Product Key. 
  
    This is going to get complicated trying to troubleshoot 3 different issues in the same thread, This is why in the "Please Read before Posting" announcement, we ask that all user create their Own thread.
  
  -------------------------------------------------------------------
  
  First up, uscfan469:
  
  I think there maybe an issue with your Vista's Licensing Store, but I'm seeing some other things that don't normally fit with a normal Licnsing Store problem.  Would you try the below steps.  Try the first set of steps and if that doesn't rsolve, try the next.  Note, if neither of the steps resolve your issue, please create a new (unclutered by other people's posts) thread and post an updated Diagnostic Report so I can see if the steps had any effect at all.
  
  

  1) Click the option that launches an Internet Browser
  2) Type: %windir%\system32 into the address field
  3) Find the file cmd.exe
  4) Right-click on cmd.exe and select Run as Administrator
  5) Type: cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
  6) Hit the Enter key
  7) Reboot twice

  1) Return to the cmd windows 
  2) Type: net stop slsvc  (it may ask you if you are sure, select yes)
  3) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing
  4) Type: rename tokens.dat tokens.bar
  5) Type: cd %windir%\system32
  6) Type: net start slsvc
  7) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient)
  8) Reboot Twice
  9) You may be required to enter the Product Key (from the sticker on the side or bottom of the computer) and then Activate by Phone
  
  ------------------------------------------------------------
  
  Next cheriseone:
  
   

  Computers, which are built by large manufactures that come with Vista Pre-Installed, come with two (2) Product Keys:

  A)   OEM SLP: This key comes pre-installed in Vista, when it comes from the Factory. This key is geared to work with the special instructions found only on that Manufacturer's computer hardware. So when Vista was installed using the OEM SLP key (at the factory) Vista looks at the motherboard and sees the special instructions and Self-Activates. (that's why you did not need to Activate your computer after you brought it home)

   

  B)    COA SLP: This is the Product key that you see on the sticker on the side (or bottom) of your computer. It is a valid product key, but should only be used in limited situations. The key must be activated by Phone. (Note: All manufacturers that use the OEM SLP system are required by contract to include a Certificate of Authenticity (COA) sticker, that has a COA SLP key, on the computer)

   

     Your Vista is using an OEM SLP key, but (for whatever reason) cannot see the special instructions in the computer’s motherboard and is unable to Self-Activate.

    To fix the issue, you will need to change out the OEM SLP key with the COA SLP key.  The normal way to do this is to click the ‘Start’ button, right-click ‘Computer’, select ‘Properties’ and then click ‘Change Product Key’ (located in the lower right-hand side of the window). Enter the COA SLP key and follow the instructions in the Change Product Key Wizard.

   

  Alternate steps to change the product key

   

  1)    Click the Start button

  2)    Type: slui.exe 3 and hit the Enter key

  3)    Type in the Product key from the sticker on your computer

  4)    Click the Next button.

  5)    You will be asked if want to Activate, click ok

  6)    It will attempt to Activate by the internet and will return an Invalid Key error (this is ok, continue to step 7)

  7)    Click the Start button

  8)    Type: slui.exe 4 and hit the Enter key

  9)    Select your location in the drop down menu and click the Next button

  10) The next screen provides the number to call to Activate by Phone

   

  NOTE: when you call that number, you will first hear an Automated Voice. If the Automated Voice gives you an option to talk to a Live Activation Rep., select that option. If not, do not enter any numbers. This should force the Automated Voice to transfer you to a Live Activation Rep. Trying to Activate thru the Automated Voice will not work, in your case; only thru the Live Activation Rep. will your Activation be successful.
  

  If that does not rsolve the issu, please create a new thread, and post a updated Diagnostic Report.
  
  
  --------------------------------------------------------------
  
  Lastly Gustavo LKN:
  
    I'm sorry, you did not post your full Diagnostic Report.  Please create a new thread and post the Full Diagnostic Report so I may diagnose and troubleshoot th issue.  If your are unable or unwilling to post the full report, please direct your request for support to http://go.microsoft.com/fwlink/?linkid=52029
  
  ---------------------------------------------------------------
  
  Thank you all,
  Darin MS

  • Marked as answer by Darin Smith MS Tuesday, September 8, 2009 5:03 PM

  Tuesday, September 8, 2009 5:01 PM
• 

  

  0

  Sign in to vote

  Hey Darin when i type:
  cscript %windir%\System32\slmgr.vbs /ilc %windir%\System32\licensing\ppdlic\Security-Licensing-SLC-ppdlic.xrm-ms
  
  I am getting VBScript runtime error: Permission denied
  
  and i ram cmd.exe as admin. Is there something else I need to do?
  Thanks

  Tuesday, September 8, 2009 11:03 PM