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Problems after installing Office genuine Advantage Notifications (KB949810) RRS feed

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    Hi, I wonder if someone could help me with the following problem:-

    - I'm running a licensed, activated & validated version of Office XP Small Business 2002.

    - Windows Update recently installed "Office Genuine Advantage Notifications (KB949810)"

    - Now, when I first start an office app, I'm told that Office isn't validated, and that it cannot be validated because it isn't yet activated. But if I go to Help->Activate Product it says "this product has already been activated" (which is what I'd expect, having activated it years ago).

    The log output is as follows:-

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A
    Windows Product Key: *****-*****-T6DFB-Y934T-YD4YT
    Windows Product Key Hash: 3g4CZGFEDgbKmn/oB4pa2FZsssU=
    Windows Product ID: 55274-OEM-2211906-00102
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.3.0.pro
    ID: {22998EF7-16B7-4CBC-A7EE-1EE864A2EDDA}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.40.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.9.40.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    Microsoft Office XP Small Business - 101 Not Activated
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-230-1_3E121E02-385-80004005_3E121E02-452-80004005_3E121E02-312-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Prompt
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINDOWS\system32\oembios.bin[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.dat[hr = 0x80070714]
    File Mismatch: C:\WINDOWS\system32\oembios.sig[hr = 0x80070714]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{22998EF7-16B7-4CBC-A7EE-1EE864A2EDDA}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-YD4YT</PKey><PID>55274-OEM-2211906-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-4146745624-3207847200-972506294</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Dimension 8200               </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A01</Version><SMBIOSVersion major="2" minor="3"/><Date>20010918000000.000000+000</Date><SLPBIOS>Dell System,Dell Computer,Dell System,Dell System</SLPBIOS></BIOS><HWID>626E3EE70184C06E</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Dell Computer Corporation</name><model>Dell Dimension 8200</model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>101</Result><Products><Product GUID="{91130409-6000-11D3-8CFE-0050048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office XP Small Business</Name><Ver>10</Ver><Val>63EF59E6BB53C7C</Val><Hash>jeNq37lSxAj6pIMVCFT7ZOyiNz0=</Hash><Pid>54188-OEM-1790353-19806</Pid><PidType>4</PidType></Product></Products><Applications><App Id="16" Version="10" Result="101"/><App Id="19" Version="10" Result="101"/><App Id="1A" Version="10" Result="101"/><App Id="1B" Version="10" Result="101"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 8000:Dell Inc|8000:Microsoft Corporation
    Marker string from OEMBIOS.DAT: Dell System,Dell Computer,Dell System,Dell System

    OEM Activation 2.0 Data-->
    N/A


    Thanks for your help!
    Monday, February 1, 2010 11:49 AM

Answers

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    Hello rdtrdt,

    When a long-activated installation of Office XP or Office 2003 suddenly cannot make up its mind whether it is activated or not, chances are that the Office license file has been damaged or corrupted.

    Please troubleshoot by working your way thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:31 PM
    Monday, February 1, 2010 2:22 PM

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    Hello rdtrdt,

    When a long-activated installation of Office XP or Office 2003 suddenly cannot make up its mind whether it is activated or not, chances are that the Office license file has been damaged or corrupted.

    Please troubleshoot by working your way thru the Methods in this MS KB article:  http://support.microsoft.com/kb/903275

    Most people tell us that running the MS FixIt in Method 2 takes care of the problem.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Tuesday, February 2, 2010 7:31 PM
    Monday, February 1, 2010 2:22 PM
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    Hello Dan,

    I deleted data.dat in Microsoft\Office\Data, ran Word, which prompted me to Activate Office, and I then completed completed successfully. Looks like problem solved.

    Many Thanks.
    Monday, February 1, 2010 3:17 PM
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    Hello rdtrdt,

    You're welcome!

    By the way, did you happen to run any disk cleanup or registry cleanup software just prior to experiencing this issue with Office?  It's suspected that overly-aggressive cleanup software may be at the root of this issue.
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 1, 2010 5:50 PM
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    Hello  Dan,

    I didn't run any disk or registry cleanup prior to the issue I had. The only thing different to usual was that I'd very recently switched to Security Essentials (from Avast!) and had it do a full disk scan, but this didn't find any problems (or remove anything), so probably not related.
    Monday, February 1, 2010 7:18 PM
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    Hello rdtrdt,

    Thanks for the info :-)
    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Monday, February 1, 2010 9:02 PM