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I had to reinstall my Vista upgrade but cannot register it RRS feed

  • Question

  • I had to reinstall my Vista Home Premium Upgrade. It was coorrupted enough to no longer boot. I reformatted the disk and installed a valid copy of XP Pro. I then reinstalled Vista and tried to register. the message I get says that I cannot register because I did a clean install which was not the case. Who do I contact?

    Thanks

    Sunday, August 28, 2011 7:42 PM

Answers

  • All is well. Microsoft had me speaking to a really nice actual human who took control of my computer. Their records indicated that my Vista had been installed 2 times before hence the no go, according to him. That is true but it was on the same computer.

    He then supplied a new validation number, registered Vista and while he was at it installed Service Pack 1.

    I had to leave for work and leave the phone in my wife's hands. I now notice that there are two files saved to my desktop. I wonder if they can be deleted. Their names are "windows 6.0-K B 948465-x86  and  Windows 6.0-K B936330-x86 wave 0. I suspect they have something to do with the installation of the Service Pack.

    Also is it safe to delete the "windows.old" file.

    Noel thank you so much for helping and Carey for the phone number.


    Jerry
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 9:17 PM
    Monday, August 29, 2011 6:41 PM

All replies

  • "Jerry944t" wrote in message news:433a683a-046e-4ba9-9fb2-af66780bc29f...

    I had to reinstall my Vista Home Premium Upgrade. It was coorrupted enough to no longer boot. I reformatted the disk and installed a valid copy of XP Pro. I then reinstalled Vista and tried to register. the message I get says that I cannot register because I did a clean install which was not the case. Who do I contact?

    Thanks

    The problem is probably caused either by your not having entered the Key during the install, or not having activated XP prior to the upgrade – or booting from the DVD to do the upgrade.
     
    You should be able to repair it by reinstalling Vista over itself, this time entering the Key when asked. Make sure that you start the install from within Windows, and choose the Upgrade option.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 28, 2011 8:53 PM
    Moderator
  • Thanks but that doesn't seem to be an option. When I go to "system" "upgrade" there is no option to install Vista Home Premium just to upgrade. Any other ideas?

    Thanks


    Jerry
    Sunday, August 28, 2011 9:04 PM
  • "Jerry944t" wrote in message news:afb9e7cd-8456-4d60-a47e-7ec7f715bb2f...

    Thanks but that doesn't seem to be an option. When I go to "system" "upgrade" there is no option to install Vista Home Premium just to upgrade. Any other ideas?

    Thanks


    Jerry
     
     
    You need to run the DVD from within Windows – that should start the installer, and offer the upgrade option.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 28, 2011 9:43 PM
    Moderator
  • Noel I ran the upgrade within Vista as suggested. It did the whole innstallation again and then gave me the message that it couldn't configure a component. It then rolled the computer back to the original Vista installation which I cannot register.

    Surely there is someone I can call at Microsoft to get a valid  refggistration number or am I am I dreaming?

    Thanks so much. This is frustrating.

    Jerry


    Jerry
    Sunday, August 28, 2011 10:45 PM
  • "Jerry944t" wrote in message news:20a99edc-80d4-4bf5-b6f6-008781557653...

    Noel I ran the upgrade within Vista as suggested. It did the whole innstallation again and then gave me the message that it couldn't configure a component. It then rolled the computer back to the original Vista installation which I cannot register.

    Surely there is someone I can call at Microsoft to get a valid  refggistration number or am I am I dreaming?

    Thanks so much. This is frustrating.

    Jerry

     
     

    Jerry
     
    Let’s have a look at the MGADiag report – it may give us a clue if there’s anything seriously wrong.
    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
    Once saved, run the tool.
    Click on the Continue button, which will produce the report.
    To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.
    - IN YOUR OWN THREAD, please
    Let’s have a look at the MGADiag report – that may

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Sunday, August 28, 2011 11:27 PM
    Moderator
  • OK I hope this is what you wanted...

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x80004005
    Windows Product Key: *****-*****-XK376-TJ7T4-76PKF
    Windows Product Key Hash: 5QFdDDGgO8Pgmj93aZhOuZ69dH0=
    Windows Product ID: 89578-022-5000027-71429
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6000.2.00010300.0.0.003
    ID: {248857EF-05BC-49E4-9F5B-C2D3DBC91FCC}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{248857EF-05BC-49E4-9F5B-C2D3DBC91FCC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6000.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-76PKF</PKey><PID>89578-022-5000027-71429</PID><PIDType>5</PIDType><SID>S-1-5-21-1749433416-4257827481-3719673438</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2747.2007.0523.1129</Version><SMBIOSVersion major="2" minor="4"/><Date>20070523000000.000000+000</Date></BIOS><HWID>D0323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17403</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6000.16386
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-022-500002-00-1033-6000.0000-2402011
    Installation ID: 000525012336476751036753245836386566710826189866814391
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57201
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57203
    Use License URL: http://go.microsoft.com/fwlink/?LinkId=57205
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkId=57204
    Partial Product Key: 76PKF
    License Status: Initial grace period
    Time remaining: 42955 minute(s) (29 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEA6GHMbUZy7uXUPjrDSOSqdnCkGEXy9Lg64NusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   D975XBX2
      FACP   INTEL   D975XBX2
      MCFG   INTEL   D975XBX2
      WDDT   INTEL   D975XBX2
      ASF!   INTEL   D975XBX2
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm

     


    Jerry
    Sunday, August 28, 2011 11:33 PM
  • Give Microsoft Support a call at:  1-866-530-6599

    Carey Frisch
    Monday, August 29, 2011 12:24 AM
    Moderator
  • There's nthing seriously wrong with Windows, but you do have a major problem with Office - it's a counterfeit installation based on MS's own license which was stolen and released to the internet many years ago, and blocked immediately.

    It may be this that's interfering with your repair installation.

    In view of the fact that this is a new install, probably the easiest thing to do is to start from scratch again with your XP and upgrade that.

    Do it this way.

    Install and activate XP

    from within XP, run the Vista disk, and upgrade.

    Install Service Pack 1 nd then Service Pack 2

    Update the system to currency using Windows Updates.

    Install an Anti-virus solution

    Then start installing your other programs.

     

     

     


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 12:28 AM
    Moderator
  • Thank you I will do that tomorrow as they are closed for the evening. What do you think they will do for me? I have all my original XP disks and it's numbers as well as the Vista Upgrade disk.
    Jerry
    Monday, August 29, 2011 12:28 AM
  • Noel do you think if I remove Office (I had no idea it was suspect, I've had it for years)I could just reinstall Vista through the previous method? I've spent all day getting my system back in order after the Hurricaine shut everything off suddenly and I couldn't get Vista to reboot.

    To start again is a huge waste of time. I'm a Doctor and I just do not have time to deal with this.

    Wiping everything clean and starting over again is horribly time consuming.

     


    Jerry
    Monday, August 29, 2011 12:48 AM
  • "Jerry944t" wrote in message news:d6c50814-69b7-452a-bf50-c3eece077c1a...

    Noel do you think if I remove Office (I had no idea it was suspect, I've had it for years)I could just reinstall Vista through the previous method? I've spent all day getting my system back in order after the Hurricaine shut everything off suddenly and I couldn't get Vista to reboot.

    To start again is a huge waste of time. I'm a Doctor and I just do not have time to deal with this.

    Wiping everything clean and starting over again is horribly time consuming.

     


    Jerry
     
    To Be honest, I have no real idea if the Office installation is the source of the problem – we very rarely see that version in these forums (it was 4 years old when Vista was released, and newer hacks were available freely). Certainly Vista is supposed to support the genuine version fully, but I have no idea what the hack used to activate the installation does (if there is a hack at all – I can’t remember that far back!).
     
    Certainly, waiting until the CS line is operative won’t hurt – and it wouldn’t hurt to install SP1 and SP2 in the meantime.
     
     
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 1:20 AM
    Moderator
  • The problem is that the service packs are not available to a non-registered copy of Vista. I will call in the AM and hope they will give me a bit of pity and a valid code.
    Jerry
    Monday, August 29, 2011 1:26 AM
  • "Jerry944t" wrote in message news:3c4efe1b-26d7-4586-98d3-aa4546953036...
    The problem is that the service packs are not available to a non-registered copy of Vista. I will call in the AM and hope they will give me a bit of pity and a valid code.
    Jerry
     
     
    Not so – you can download them for offline installation.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 2:02 PM
    Moderator
  • All is well. Microsoft had me speaking to a really nice actual human who took control of my computer. Their records indicated that my Vista had been installed 2 times before hence the no go, according to him. That is true but it was on the same computer.

    He then supplied a new validation number, registered Vista and while he was at it installed Service Pack 1.

    I had to leave for work and leave the phone in my wife's hands. I now notice that there are two files saved to my desktop. I wonder if they can be deleted. Their names are "windows 6.0-K B 948465-x86  and  Windows 6.0-K B936330-x86 wave 0. I suspect they have something to do with the installation of the Service Pack.

    Also is it safe to delete the "windows.old" file.

    Noel thank you so much for helping and Carey for the phone number.


    Jerry
    • Marked as answer by Darin Smith MS Wednesday, August 31, 2011 9:17 PM
    Monday, August 29, 2011 6:41 PM
  • Monday, August 29, 2011 6:51 PM
    Moderator
  • Carey according to my computer the fellow from Microsoft has already upgraded my computer to Service Pack 2. I'm guessing those files were Service Pack 1 and Service Pack 2 install files. So If I am already showing my Ver is Service Pack 2 can those files now be deleted.

    How about Windows.old? Thank you!!


    Jerry
    Monday, August 29, 2011 7:09 PM
  • Yes, you may safely delete those files and also the Windows.old file.
    Carey Frisch
    Monday, August 29, 2011 7:35 PM
    Moderator
  • Many thanks!
    Jerry
    Monday, August 29, 2011 9:23 PM
  • "Jerry944t" wrote in message news:0c3c9dc0-1aa9-4bef-901c-5e18c172c9cf...

    All is well. Microsoft had me speaking to a really nice actual human who took control of my computer. Their records indicated that my Vista had been installed 2 times before hence the no go, according to him. That is true but it was on the same computer.

    He then supplied a new validation number, registered Vista and while he was at it installed Service Pack 1.

    I had to leave for work and leave the phone in my wife's hands. I now notice that there are two files saved to my desktop. I wonder if they can be deleted. Their names are "windows 6.0-K B 948465-x86  and  Windows 6.0-K B936330-x86 wave 0. I suspect they have something to do with the installation of the Service Pack.

    Also is it safe to delete the "windows.old" file.

    Noel thank you so much for helping and Carey for the phone number.


    Jerry
     
     
    There is no way that a block is put on any Key with only two installs on the same machine – it’s supposed to be a minimum of 5, and then it goes to Telephone activation, for life, or until the Key is eventually blocked for abuse or other valid reasons..
    just for curiosity – could you post a new MGADiag report?
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 9:24 PM
    Moderator
  • Honestly I really don't remember how many installs I did on this machine with this disk since I built it and have changed the configuration many times. I also was very rushed and didn't realize that Shawn was going to be so thourough so I handed off the phone to my wife. She spent at least an hour with him while he configured my machine and installed both Service Packs.

    As per your request. Please get back to me if anything interests you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-B6PCY-2GBDV-RGWMV
    Windows Product Key Hash: E7bRup9tn9uy3bc5dlUnIdFAf4U=
    Windows Product ID: 89578-023-3508005-71320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003
    ID: {248857EF-05BC-49E4-9F5B-C2D3DBC91FCC}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office XP Professional with FrontPage - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{248857EF-05BC-49E4-9F5B-C2D3DBC91FCC}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RGWMV</PKey><PID>89578-023-3508005-71320</PID><PIDType>5</PIDType><SID>S-1-5-21-1749433416-4257827481-3719673438</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>D975XBX2</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>BX97520J.86A.2747.2007.0523.1129</Version><SMBIOSVersion major="2" minor="4"/><Date>20070523000000.000000+000</Date></BIOS><HWID>D0323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>39476F84C4B4004</Val><Hash>4iCnywwNW1w4s9ukTIwGMGxyGic=</Hash><Pid>54185-640-0000025-17403</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="10" Result="114"/><App Id="16" Version="10" Result="114"/><App Id="17" Version="10" Result="114"/><App Id="18" Version="10" Result="114"/><App Id="1A" Version="10" Result="114"/><App Id="1B" Version="10" Result="114"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-023-350800-00-1033-6000.0000-2412011
    Installation ID: 010735011313163863883951279340442376743303443803408421
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: RGWMV
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NgAAAAIABAABAAEAAQABAAAAAgABAAEA6GHMbUZy7uXUPjrDSOSqdnCkGEXy9Lg64NusViqF

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   D975XBX2
      FACP   INTEL   D975XBX2
      MCFG   INTEL   D975XBX2
      WDDT   INTEL   D975XBX2
      ASF!   INTEL   D975XBX2
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm
      SSDT   INTEL   CpuPm

     


    Jerry
    Monday, August 29, 2011 9:36 PM
  • "Jerry944t" wrote in message news:d07d3a6a-ae8a-4482-a770-2fdaef60d48a...

    Honestly I really don't remember how many installs I did on this machine with this disk since I built it and have changed the configuration many times. I also was very rushed and didn't realize that Shawn was going to be so thourough so I handed off the phone to my wife. She spent at least an hour with him while he configured my machine and installed both Service Packs.

    As per your request. Please get back to me if anything interests you.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-B6PCY-2GBDV-RGWMV
    Windows Product Key Hash: E7bRup9tn9uy3bc5dlUnIdFAf4U=
    Windows Product ID: 89578-023-3508005-71320
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6002.2.00010300.2.0.003


    Jerry
     
    The only error in there now is because the system hasn’t been validated since activation – the rest looks good.
     
    Good luck.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Monday, August 29, 2011 10:21 PM
    Moderator
  • "The only error in there now is because the system hasn’t been validated since activation" Is that something I need to do or be concerned with?
    Jerry
    Monday, August 29, 2011 10:46 PM
  • "Jerry944t" wrote in message news:a92c01cb-abb6-4bf4-825a-575eccfe87ef...
    "The only error in there now is because the system hasn’t been validated since activation" Is that something I need to do or be concerned with?
    Jerry
     
    Not really – you can go to www.microsoft.com/genuine/validate to correct it, or you can wait until you need a file that requires validation. Unless it fails, you’ll see no difference in the system.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 30, 2011 10:46 AM
    Moderator
  • Thank you very much for all your help. It's now validated.
    Jerry
    Tuesday, August 30, 2011 9:01 PM
  • "Jerry944t" wrote in message news:76e608d6-d693-47eb-873b-9997ca2575f6...
    Thank you very much for all your help. It's now validated.
    Jerry
     
     
    That’s what we like to hear!  :)
    Good Luck.
     

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, August 30, 2011 9:21 PM
    Moderator