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Silent uninstall failed, no install of removal possible RRS feed

  • Question

  • Hello there,

    We have a silent deployment for CRM and offcourse a silent uninstall.

    We have a couple of users who uninstalled the CRM with outlook open, the uninstall failed and now it is not possible anymore to install or remove the program from the system.

    I have put the install and uninstall logs below

    When I try to reinstall the software, it failes at the visual C++, but this is already installed on the system.

    Someone got an idea to fix this issue on these pc.

    Thank you.

    ---------- BEGIN INSTALL LOG -----------------

    23:08:42|   Info| Bootstrap version: 7.0.0.3027.
    23:08:42|   Info| User: SYSTEM.
    23:08:42|   Info| Initializing COM.
    23:08:42|   Info| Initialized COM.
    23:08:42|   Info| Disk Space Available: 1666.00MB
    23:08:42|   Info| Current OS Version: 6.1.7601
    23:08:42|   Info|   ServicePack: Service Pack 1
    23:08:42|   Info|   System Type: Workstation
    23:08:42|   Info|   Suite Mask: 0x0100
    23:08:42|   Info| Getting MUI language id from registry Key.
    23:08:42|   Info| Error 0x00000003 encountered when trying to find the MSP update file.
    23:08:42|   Info| No MSP update will be installed.
    23:08:42|   Info| GetSIDOfLoggedOnUser: Starting
    23:08:42|   Info| GetSIDOfLoggedOnUser: before WTSQueryUserToken, session=1
    23:08:42|   Info| GetSIDOfLoggedOnUser: before DuplicateTokenEx
    23:08:42|   Info| GetSIDOfLoggedOnUser: before GetTokenInformation 1
    23:08:42|   Info| GetSIDOfLoggedOnUser: before GetTokenInformation 2
    23:08:42|   Info| GetSIDOfLoggedOnUser: before IsValidSid
    23:08:42|   Info| GetSIDOfLoggedOnUser: before ConvertSidToStringSid
    23:08:42|   Info| GetSIDOfLoggedOnUser: found user sid==S-1-5-21-2573208799-187067640-1722879566-189452
    23:08:42|   Info| GetSIDOfLoggedOnUser: succeeded
    23:08:42|   Info| Initializing COM.
    23:08:42|   Info| Initialized COM.
    23:08:42|   Info| Installing Language Pack
    23:08:42|   Info| Setup could not find any language pack MSI to run.
    23:08:42|   Info| Install Microsoft Dynamics CRM for Outlook MUI language pack successfully
    23:08:42|   Info| Installation of Language Pack has completed. Exit code: 0. Result: Version installed:
    23:08:42|   Info| Adding current MUI language id to registry Key.
    23:08:42|   Info| Uninitializing COM.
    23:08:42|   Info| Uninitialized COM.
    23:08:42|   Info| Uninitializing COM.
    23:08:42|   Info| Uninitialized COM.
    23:08:42|   Info| Clean up the BITS downloader.

    23:08:42|   Info| === Setup bootstrap logging ended 9/10/2015 11:08:42 PM ===

    23:08:42|   Info| User: SYSTEM.
    23:08:42|  Error| Uninstall of Microsoft Dynamics CRM for Outlook failed.
    23:08:42|   Info| Clean up the BITS downloader.

    23:08:42|   Info| Clean up the BITS downloader.

    23:08:42|   Info| === Setup bootstrap logging ended 9/10/2015 11:08:42 PM ===

    ----- END OF UNINSTALL LOG -------------------------------------------------------------------

    ------ BEGIN INSTALL LOG ------------------------

    17:59:52|   Info| Bootstrap version: 7.0.0.3027.
    17:59:52|   Info| User: SYSTEM.
    17:59:52|   Info| Initializing COM.
    17:59:52|   Info| Initialized COM.
    17:59:52|   Info| Disk Space Available: 3557.00MB
    17:59:52|   Info| Current OS Version: 6.1.7601
    17:59:52|   Info|   ServicePack: Service Pack 1
    17:59:52|   Info|   System Type: Workstation
    17:59:52|   Info|   Suite Mask: 0x0100
    17:59:53|   Info| IsIeInstalled=1
    17:59:53|   Info| DotNet v4 Release value: 379893
    17:59:53|   Info| IsDotNetInstalled=1
    17:59:53|   Info| CIsVcRedist12Installed=0
    17:59:53|   Info| Installing VCRedist 12 with version 12.0.21005
    17:59:53|   Info| Create the job key value BITSLocalTempDir in the registry.

    17:59:53|   Info| Set the job key value BITSLocalTempDir as  in the registry.

    17:59:53|   Info| Checking whether installer vcredist_x86*.exe is locally available
    17:59:53|   Info| Local package for Microsoft Visual C++ Runtime not found
    17:59:53|   Info| Failed to find the Visual C++ runtime installation file VcRedist\vcredist_x86.exe.
    17:59:53|   Info| FWLink defined for Microsoft Visual C++ Runtime:  o.microsoft.com/fwlink/?LinkId=402042&clcid=0x40
    17:59:53|   Info| CIsVcRedist10Installed=1
    17:59:53|   Info| VCRedist 10 SP1 with version 10.0.40219  is already installed
    17:59:53|   Info| Initializing COM.
    17:59:53|   Info| Initialized COM.
    17:59:53|   Info| Initializing COM.
    17:59:53|   Info| Initialized COM.
    17:59:53|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    17:59:53|   Info| Connect to BITS.

    17:59:53|   Info| Get the job key value BITSLocalTempDir as  from the registry.

    17:59:53|   Info| Open the registry key value BITSLocalTempDir for the download job.

    17:59:53|   Info| Set the job key value BITSLocalTempDir as C:\WINDOWS\TEMP\MSCRM_{BD6AEC96-0559-41C0-9FB3-D1B324D7B3C1}.

    17:59:53|   Info| Find/create the local temporary directory C:\WINDOWS\TEMP\MSCRM_{BD6AEC96-0559-41C0-9FB3-D1B324D7B3C1}.

    17:59:53|   Info| Requesting download of Microsoft Visual C++ Runtime installer from go.microsoft.com/fwlink/?LinkId=402042&clcid=0x40
    17:59:53|   Info| Create the job key value vcredist_x86_12.exe in the registry.

    17:59:53|   Info| Set the job key value vcredist_x86_12.exe as  in the registry.

    17:59:53|   Info| Create a new job for file vcredist_x86_12.exe.

    17:59:53|   Info| Open the registry key value vcredist_x86_12.exe for the download job.

    17:59:53|   Info| Set the job key value vcredist_x86_12.exe as {5C3EA15C-5EC9-486F-AF2E-CE90EAEBB3B2}.

    17:59:53|   Info| Set the job guid {5C3EA15C-5EC9-486F-AF2E-CE90EAEBB3B2} in the registry.

    17:59:53|Warning| Failed to add the file C:\WINDOWS\TEMP\MSCRM_{BD6AEC96-0559-41C0-9FB3-D1B324D7B3C1}\vcredist_x86_12.exe to the created job. Error : 0x800704dd.

    17:59:53|   Info| Clean up the BITS downloader.

    17:59:53|   Info| Uninitializing COM.
    17:59:53|   Info| Uninitialized COM.
    17:59:53|   Info| Requesting download of Microsoft Visual C++ Runtime installer from microsoft.com/fwlink/?LinkId=402042&clcid=0x4.
    17:59:55|  Error| Microsoft Visual C++ Runtime did not download successfully.  To try again, ensure your internet connection is working, then try again.
    17:59:55|  Error|   hr=0xc0040202
    17:59:55|  Error| Download of one or more missing prerequisite components failed.  Ensure your internet connection is working, then try again. (checkbase.cpp:CCheckBase::DoActionImp:213).
    17:59:55|   Info| Uninitializing COM.
    17:59:55|   Info| Uninitialized COM.
    17:59:55|   Info| Uninitializing COM.
    17:59:55|   Info| Uninitialized COM.
    17:59:55|   Info| Error in Run client bootstrap : Download of one or more missing prerequisite components failed.  Ensure your internet connection is working, then try again..
    17:59:55|   Info| Clean up the BITS downloader.

    17:59:55|   Info| === Setup bootstrap logging ended 9/11/2015 5:59:55 PM ===

    ----------- END OF INSTALL LOG -------------------------------

    Thank you.

    Tuesday, September 15, 2015 9:17 AM

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