can't restore back up files RRS feed

  • Question

  • HP had to reconfigure some things on my computer because my Java was no good.  They fixed that but now a lot of programs don't have the data in them.  All of my 2008 financial files are in Quicken are gone.  I went to One Care to restore all of my files, it said it was done successfully, ( last back up last week)but when you go to into quicken all of 2008 is gone.  I can't seem to get my records..........PLEASE HELP!!!!

    Monday, December 1, 2008 4:08 PM


  • If you had selected Financial files in your backup plan, your Quicken files should have been backed up. They may have been restored to an alternate location or they may need to be imported back into Quicken. If the location for the files contained Quicken files, albeit default empty ones, then OneCare would have restored to an alternate location.

    If you need help with this, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2



    Monday, December 1, 2008 4:38 PM