Client Began To Recieve OFFICE 2007 Not Genuine

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  Hi Bob,

    You have done all the legwork and have created all the 'dots', we just need to go one step further and connect all the dots.

  1) The user says that company did 'something' to your client's computer

  2) You confirm that the Product ID is not the same as they used to be (Product IDs are created at install so this means Office was reinstall since you last recorded the Product ID) 

  3) The Diagnostic Report shows that the Office currently installed on that computer is using a Invalid Volume License key. Invalid means that the key was not created by Microsoft and was created thru a pirate program called a Key Generator (KeyGen).

  Given this information, the conclusion I would come to is thatit is likely that this company reinstall the Office, on that computer, using a Non-Genuine Product Key.

  The resolution would be to uninstall the Non-genuine copy of Office and reinstall the proper version of Office using the proper genuine product key (and to not let that company touch your client's computer, anymore). 

  Hope that helps,

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  Darin MS

  • Proposed as answer by Darin Smith MS Thursday, July 22, 2010 9:26 PM
  • Edited by Darin Smith MS Thursday, July 22, 2010 9:32 PM

  Thursday, July 22, 2010 9:25 PM
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  Just as general information that you might find useful, Microsoft accepts Piracy Reports submitted at http://microsoft.com/piracy

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  Darin MS

  Thursday, July 22, 2010 9:29 PM
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  Hi Dan,

  Thanks for your input.  Since this appeared as a VLK issue, I had my client check the other machines in the office (I wanted to see if they all had the same Product ID and I thought maybe too many installs had been exercised) but they all had different Product ID numbers.  These machines all came from a vendor (I'm not sure if they were purchased at the same time, or same vendor) with Office 2007 installed.  I requested my client to search for her invoice to determine how OFFICE 2007 was itemized.

  I'm not sure that anyone changed the Product ID Number, and feel it probably is the same as delivered from manufacturer.

  The company she was recently working with was HP, because she was having scanning issues, which is unrelated to OFFICE changes.  She told me the "Not Genuine" message starting happening when HP RESET several settings.  Could be coincidental, but that's when message appeared.  I also asked her to see if they supplied Install Discs with the same PID., but she is not sure if backup disc were supplied (she will get back to me).

  An Invalid Volume License Key sort of points the finger at the original equipment manufacturer.  I will wait to see what the invoice from the computer vendor itemizes, and then go from there.

  Thank you for your clarification, if this was done intentionally it just upsets me to no end because of the costs incurred by the client because of unethical practices.

  -Bob

  Thursday, July 22, 2010 10:02 PM
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  ok, looks like I may have misunderstood your original post.

  Bottom Line is Office is using a Volume License Key that was not created or sold by Microsoft. I don't know who installed it.

  There are programs available (one called Magic Jellybean) that can tell you what Product Key is being used in an installed copy of Office (they are 3rd party programs so I can't link to them and Microsoft makes no claims as to the quality and funtionality of  3rd party programs).  The best way to confirm that all the Office programs are using the correct Product Key is to find out what key is being used in the installed Office and compair it to the product key that it should be using.

  If they don't match, uninstall then reinstall office using the proper key.

  Hope that helps,

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  Darin MS

  • Marked as answer by Darin Smith MS Friday, July 23, 2010 10:38 PM

  Friday, July 23, 2010 10:37 PM