locked
Client Began To Recieve OFFICE 2007 Not Genuine RRS feed

  • Question

  • I had a client call me stating they were working with another company who had them RESET somethings on the computer (I have no knowledge what was done).  After all this, she received a "NON GENUINE" message.  I had her check the other two machines in the office to verify their OFFICE 2007 had a different Product ID.  She confirmed they were different.  I had her contact the business owner to confirm there were no computers at home, because the Microsft Diagnostic Program shows an invalid Volume Licence Key.  The Code is below:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-HWBQ9-DHM92-VT7VJ
    Windows Product Key Hash: eJa08l6EsXYs1vqTEoqe88ELWDI=
    Windows Product ID: 89576-OEM-7357616-85291
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.0.6002.2.00010100.2.0.006
    ID: {72F8E672-2264-497B-B832-DA5A3C68AF2B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Business
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.100218-0019
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 108 Invalid VLK
    Microsoft Office Enterprise 2007 - 108 Invalid VLK
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{72F8E672-2264-497B-B832-DA5A3C68AF2B}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.006</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-VT7VJ</PKey><PID>89576-OEM-7357616-85291</PID><PIDType>3</PIDType><SID>S-1-5-21-3549922667-3061768663-3182360165</SID><SYSTEM><Manufacturer>INTEL_</Manufacturer><Model>DG965RY_</Model></SYSTEM><BIOS><Manufacturer>Intel Corp.</Manufacturer><Version>MQ96510J.86A.1687.2007.0510.0258</Version><SMBIOSVersion major="2" minor="4"/><Date>20070510000000.000000+000</Date></BIOS><HWID>FA333507018400EA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>108</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>108</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>51E53ADC45F0D86</Val><Hash>V1Qbzh/KB0pomikSKmWGfV0hqLw=</Hash><Pid>89388-707-5586747-65171</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="108"/><App Id="16" Version="12" Result="108"/><App Id="18" Version="12" Result="108"/><App Id="19" Version="12" Result="108"/><App Id="1A" Version="12" Result="108"/><App Id="1B" Version="12" Result="108"/><App Id="44" Version="12" Result="108"/><App Id="A1" Version="12" Result="108"/><App Id="BA" Version="12" Result="108"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Business edition
    Description: Windows Operating System - Vista, OEM_COA_NSLP channel
    Activation ID: 177df7ed-709f-454a-91bd-947ec8a1e668
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89576-00146-576-185291-02-1033-6000.0000-2122007
    Installation ID: 004821320215494512669743180944354933783090401731996640
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: VT7VJ
    License Status: Licensed

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: OAAAAAEABgABAAEAAQABAAAAAgABAAEAnJ+WcqSzJNq+JNTB7Ngu98aYSjZ+BfL08C+wPKxWKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            INTEL         DG965RY
      FACP            INTEL         DG965RY
      MCFG            INTEL         DG965RY
      WDDT            INTEL         DG965RY
      ASF!            INTEL         DG965RY
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm
      SSDT            INTEL         CpuPm


    -Bob
    Thursday, July 22, 2010 7:59 PM

Answers

  • ok, looks like I may have misunderstood your original post.

    Bottom Line is Office is using a Volume License Key that was not created or sold by Microsoft. I don't know who installed it.

    There are programs available (one called Magic Jellybean) that can tell you what Product Key is being used in an installed copy of Office (they are 3rd party programs so I can't link to them and Microsoft makes no claims as to the quality and funtionality of  3rd party programs).  The best way to confirm that all the Office programs are using the correct Product Key is to find out what key is being used in the installed Office and compair it to the product key that it should be using.

    If they don't match, uninstall then reinstall office using the proper key.

    Hope that helps,


    Darin MS
    Friday, July 23, 2010 10:37 PM

All replies

  • Hi Bob,

      You have done all the legwork and have created all the 'dots', we just need to go one step further and connect all the dots.

    1) The user says that company did 'something' to your client's computer

    2) You confirm that the Product ID is not the same as they used to be (Product IDs are created at install so this means Office was reinstall since you last recorded the Product ID) 

    3) The Diagnostic Report shows that the Office currently installed on that computer is using a Invalid Volume License key. Invalid means that the key was not created by Microsoft and was created thru a pirate program called a Key Generator (KeyGen).

    Given this information, the conclusion I would come to is thatit is likely that this company reinstall the Office, on that computer, using a Non-Genuine Product Key.

    The resolution would be to uninstall the Non-genuine copy of Office and reinstall the proper version of Office using the proper genuine product key (and to not let that company touch your client's computer, anymore). 

    Hope that helps,


    Darin MS
    Thursday, July 22, 2010 9:25 PM
  • Just as general information that you might find useful, Microsoft accepts Piracy Reports submitted at http://microsoft.com/piracy


    Darin MS
    Thursday, July 22, 2010 9:29 PM
  • Hi Dan,

    Thanks for your input.  Since this appeared as a VLK issue, I had my client check the other machines in the office (I wanted to see if they all had the same Product ID and I thought maybe too many installs had been exercised) but they all had different Product ID numbers.  These machines all came from a vendor (I'm not sure if they were purchased at the same time, or same vendor) with Office 2007 installed.  I requested my client to search for her invoice to determine how OFFICE 2007 was itemized.

    I'm not sure that anyone changed the Product ID Number, and feel it probably is the same as delivered from manufacturer.

    The company she was recently working with was HP, because she was having scanning issues, which is unrelated to OFFICE changes.  She told me the "Not Genuine" message starting happening when HP RESET several settings.  Could be coincidental, but that's when message appeared.  I also asked her to see if they supplied Install Discs with the same PID., but she is not sure if backup disc were supplied (she will get back to me).

    An Invalid Volume License Key sort of points the finger at the original equipment manufacturer.  I will wait to see what the invoice from the computer vendor itemizes, and then go from there.

    Thank you for your clarification, if this was done intentionally it just upsets me to no end because of the costs incurred by the client because of unethical practices.

    -Bob

    Thursday, July 22, 2010 10:02 PM
  • ok, looks like I may have misunderstood your original post.

    Bottom Line is Office is using a Volume License Key that was not created or sold by Microsoft. I don't know who installed it.

    There are programs available (one called Magic Jellybean) that can tell you what Product Key is being used in an installed copy of Office (they are 3rd party programs so I can't link to them and Microsoft makes no claims as to the quality and funtionality of  3rd party programs).  The best way to confirm that all the Office programs are using the correct Product Key is to find out what key is being used in the installed Office and compair it to the product key that it should be using.

    If they don't match, uninstall then reinstall office using the proper key.

    Hope that helps,


    Darin MS
    Friday, July 23, 2010 10:37 PM