Answered by:
Validation error 0x80070426
Question
-
I have re-installed my windows vista and now i have this problem!!
when I restart my Notebook it gives an error menssage and don't alow the 'Start', please help me to solve my problem.
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: N/A, hr = 0x80070426
Windows Product Key: *****-*****-27HYQ-XTKW2-WQD8Q
Windows Product Key Hash: U8YEZzymoD4DMyaMb32rPrNIS90=
Windows Product ID: 89583-OEM-7332157-00061
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6001.2.00010300.1.0.003
ID: {4943D6AB-E94A-41B1-9CB5-1C3659AF6766}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000009
Build lab: 6001.vistasp1_ldr.080917-1612
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
Microsoft Office Home and Student 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{4943D6AB-E94A-41B1-9CB5-1C3659AF6766}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WQD8Q</PKey><PID>89583-OEM-7332157-00061</PID><PIDType>2</PIDType><SID>S-1-5-21-111272162-368776135-2245722651</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv3 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.06</Version><SMBIOSVersion major="2" minor="4"/><Date>20090421000000.000000+000</Date></BIOS><HWID>B2333507018400F8</HWID><UserLCID>0416</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. South America Standard Time(GMT-03:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software Licensing service is not running.
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NAAAAAEAAgABAAIAAQABAAAAAwABAAEA6GHiglaKBsZ6f6RgCjdk9/L0IA8gSJoPrFZGyg==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HP RHETT
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
DMAR
SSDT PmRef CpuPm
ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm
Tuesday, September 14, 2010 5:50 PM
Answers
-
Hello Gui_,
Did you generate this Diagnostic Report while logged into Windows in Safe Mode? The reason I as is that when you generate a Diagnostic Report in Safe Mode, the report is show
Licensing Data-->
Software Licensing service is not running.In Safe Mode, this is OK, but if you generated the Diagnostic Report in Regualr Mode then that "Software Licensing Serviceis not running" error is a problem.
If you did generate that Diagnostic Report while in Safe Mode, I will need another report from Regular Mode, please rerun the Diagnostic Tool while in Regular Mode following these steps:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/435ac5d2-0543-4c05-ae94-c2b0a985222f.
6) In a reply post, paste the Diagnostic Report.
If this Diagnostic Report was generated while in Regular Mode, then see the below information
The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.
What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.
Service Restart steps:
(If you have access to the Start button):
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
(If you do not have access to the Start button):
1) Click the option that launches an Internet Browser
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: net start slsvc
A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"
B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
i. Login to Vista in Normal Mode (not safe mode)
ii. Launch an Internet Browser
iii. Type: %windir%\system32\ in the browser's address field
iv. Scroll down till you find the file cmd.exe
v. Right-click the file and select 'Run as Administrator'
vi. In the CMD window, type: sfc /scannow
vii. Reboot twice and see if that resolves the issue.
b. repairing Windows using System Restore:
i. Reboot Vista into Safe Mode
ii. Click the ‘Start’ button
iii. In the Start Search field, type: System Restore and hit “Enter” keyboard key
iv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
v. Click the "Next" button.
vi. Reboot back into Normal mode
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
C) If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com
Thank you
Darin MS- Proposed as answer by Darin Smith MS Tuesday, September 14, 2010 9:40 PM
- Marked as answer by Darin Smith MS Wednesday, September 15, 2010 7:01 PM
- Unmarked as answer by Gui_ Tuesday, September 21, 2010 12:56 AM
- Marked as answer by Gui_ Tuesday, September 21, 2010 1:02 AM
- Unmarked as answer by Gui_ Saturday, October 2, 2010 8:47 PM
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:55 PM
Tuesday, September 14, 2010 9:40 PM -
Hello, Gui_
I would recommend that you contact WGA support at one of the below URL for additional assistance.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:55 PM
Monday, October 4, 2010 8:51 PMModerator
All replies
-
Hello Gui_,
Did you generate this Diagnostic Report while logged into Windows in Safe Mode? The reason I as is that when you generate a Diagnostic Report in Safe Mode, the report is show
Licensing Data-->
Software Licensing service is not running.In Safe Mode, this is OK, but if you generated the Diagnostic Report in Regualr Mode then that "Software Licensing Serviceis not running" error is a problem.
If you did generate that Diagnostic Report while in Safe Mode, I will need another report from Regular Mode, please rerun the Diagnostic Tool while in Regular Mode following these steps:
1) Login to Vista and click the option that brings up Internet Explorer.
2) Type: http://go.microsoft.com/fwlink/?linkid=52012 into the browser address bar.
3) A window will come up asking if you want to “Run” or “Save”, Select “Run”
4) When the program runs, click the “Continue” button, then click the “Copy” button.
5) Return to this thread http://social.microsoft.com/Forums/en-US/genuinevista/thread/435ac5d2-0543-4c05-ae94-c2b0a985222f.
6) In a reply post, paste the Diagnostic Report.
If this Diagnostic Report was generated while in Regular Mode, then see the below information
The problem is that your Vista's Software Licensing Service has stopped. Vista uses this service to check itself and confirm it is Genuine. When the service is stopped, Vista is unable to confirm it's own Genuine status and may show Genuine or Non-Genuine. The fact that the Service has stopped is also, most likely, the cause of other issues you may be experiencing (such as not having access to the Control Panel).
Normally this is not a big problem, since you can just restart the Service. However, we have seen a number of users that receive an error when they attempt to restart the Service. This indicates a more serious 'root cause' to the service having stopped.
What I would like you to do is to try to restart the service using the 'Service Restart' steps, below. If the service won't restart, you will receive an error.
Service Restart steps:
(If you have access to the Start button):
1) Click the Start button
2) Type: cmd in the Start Search field
3) At the top the Start window, you will see cmd.exe
4) Right Click cmd.exe and select Run as Administrator
5) Type: net start slsvc
(If you do not have access to the Start button):
1) Click the option that launches an Internet Browser
2) A Browser will open, type: %windir%\system32 into the address field
3) Find the file cmd.exe
4) Right Click on the cmd.exe and select Run as Administrator
5) Type: net start slsvc
A) If the error message is "System Error 3, The system cannot find the path specified." or "System Error 2, The system cannot find the file specified": Go to the main Vista Validation forum page http://social.microsoft.com/Forums/en-US/genuinevista/threads/, look in the announcement section and follow the steps found in thread "Fix for ‘Software Licensing service Has Stopped’ on some Vista 64bit systems"
B) If you receive any other error (System Error 5, System Error 57346 or System Error 54273): These occur as a result of massive file corruption. We do not know what the root cause of the corruption is and this can be caused by any situation where files could be corrupted. However, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive.There are a few things you can try to resolve this issue
a. System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
i. Login to Vista in Normal Mode (not safe mode)
ii. Launch an Internet Browser
iii. Type: %windir%\system32\ in the browser's address field
iv. Scroll down till you find the file cmd.exe
v. Right-click the file and select 'Run as Administrator'
vi. In the CMD window, type: sfc /scannow
vii. Reboot twice and see if that resolves the issue.
b. repairing Windows using System Restore:
i. Reboot Vista into Safe Mode
ii. Click the ‘Start’ button
iii. In the Start Search field, type: System Restore and hit “Enter” keyboard key
iv. Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
v. Click the "Next" button.
vi. Reboot back into Normal mode
If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.
C) If you receive no System Error and the Service start but then stops almost immediately: Something is apparently activity stopping the service. Most likely caused by some other dependent Windows Service or possibly a Malware infection. While the Software Licensing Service, itself, is part of the Anti-piracy sub-system, the running (and stopping) of Windows Services is a Vista core system that I have no insight to and is supported by Vista support at http://support.microsoft.com
Thank you
Darin MS- Proposed as answer by Darin Smith MS Tuesday, September 14, 2010 9:40 PM
- Marked as answer by Darin Smith MS Wednesday, September 15, 2010 7:01 PM
- Unmarked as answer by Gui_ Tuesday, September 21, 2010 12:56 AM
- Marked as answer by Gui_ Tuesday, September 21, 2010 1:02 AM
- Unmarked as answer by Gui_ Saturday, October 2, 2010 8:47 PM
- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:55 PM
Tuesday, September 14, 2010 9:40 PM -
I have tried to do what you said but I got erro 57346 and the windows can't rapir all the troubles and I'm using the first restore point, I also tried to re-install my windows vista home premium but nothing works, help me.Saturday, October 2, 2010 8:52 PM
-
Hello, Gui_
I would recommend that you contact WGA support at one of the below URL for additional assistance.
North America: http://support.microsoft.com/contactus/cu_sc_genadv_master?ws=support&ws=support#tab4
Outside North America: http://support.microsoft.com/contactus/?ws=support#tab0
David
Microsoft Answers Support Engineer
Visit our Microsoft Answers Feedback Forum and let us know what you think.- Marked as answer by Darin Smith MS Wednesday, October 13, 2010 8:55 PM
Monday, October 4, 2010 8:51 PMModerator
