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Vista update error 80070426, Error 5 with net start slsvc RRS feed

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    Apart from Update error, software licencing service start error, I can't open control panel from start menu, I can't print any document. Please find the diagnostic report below:

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x80070426
    Cached Validation Code: N/A, hr = 0x80070426
    Windows Product Key: *****-*****-F4GJK-KG77H-B9HD2
    Windows Product Key Hash: iJAth4TbScMi8HdcPurlASXdEkw=
    Windows Product ID: 89578-OEM-7332157-00204
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {71245D16-A034-486A-A2EA-CCEE41C4D2B9}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.080917-1612
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: 6.0.6002.16398

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: 172.16.1.25:8080
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{71245D16-A034-486A-A2EA-CCEE41C4D2B9}</UGUID><Version>1.9.0006.1</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9HD2</PKey><PID>89578-OEM-7332157-00204</PID><PIDType>2</PIDType><SID>S-1-5-21-870676201-1094205782-2748177770</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>MM061                           </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A13</Version><SMBIOSVersion major="2" minor="4"/><Date>20070205000000.000000+000</Date></BIOS><HWID>63313507018400EA</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65406</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software Licensing service is not running.

    HWID Data-->
    HWID Hash Current: OgAAAAEABQABAAIAAQABAAAAAwABAAEAnJ8m/VS4WFBy8jZ2jNDqTkI8NJ8c2vL0jBT0TtZZrFYqhQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            DELL          M07    
      FACP            DELL          M07    
      HPET            DELL          M07    
      BOOT            DELL          M07    
      MCFG            DELL          M07    
      SLIC            DELL          M07    
      SSDT            PmRef        CpuPm


    Wednesday, March 18, 2009 5:22 AM

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    Hello Gaurav,

      

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606] 

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)


    Note: In your post, you mentioned an 'Update Error'. Did you mean that you installed a Windows Update, get an error during the Update install and right afterward this issue occured? 

    ~If so, you want to try uninstalling that Update and then reinstall it (an Update that experiances an error during install can sometimes cause this type of issue) If this does not work, try the below resolution options.

    ~If not, then try the below resolution options
     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, March 18, 2009 8:41 PM
    Wednesday, March 18, 2009 8:38 PM

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    Hello Gaurav,

      

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\drivers\Spsys.sys[6.0.6001.16606] 

    This means the file has been Tampered, Modified or has become Corrupt. Vista see this as an attack to bypass it's Licensing security.
    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)


    Note: In your post, you mentioned an 'Update Error'. Did you mean that you installed a Windows Update, get an error during the Update install and right afterward this issue occured? 

    ~If so, you want to try uninstalling that Update and then reinstall it (an Update that experiances an error during install can sometimes cause this type of issue) If this does not work, try the below resolution options.

    ~If not, then try the below resolution options
     

    First try repairing Windows using System Restore:

    1)    Reboot Vista into Safe Mode

    2)    Go to Control Panel

    3)    On the left hand side of the Control Panel window, Click on "Classic View"

    4)    Double-click "Backup and Restore Center"

    5)    On the left hand side of the window, click "Repair Windows using system restore"

    6)    Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.

    7)    Click the "Next" button.

    8)    Reboot back into Normal mode

    9)    Vista should no longer be in Reduced Functionality mode

     

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Vista files and will attempt to repair them, if possible.

    1)    Login to Vista in Normal Mode (not safe mode)

    2)    Launch an Internet Browser

    3)    Type: %windir%\system32\ in the browser's address field

    4)    Scroll down till you find the file cmd.exe

    5)    Right-click the file and select 'Run as Administrator'

    6)    In the CMD window, type: sfc /scannow

    7)    Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Vista support at http://support.microsoft.com or reinstall Vista.


    Thank you,
    Darin MS

    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    • Marked as answer by Darin Smith MS Wednesday, March 18, 2009 8:41 PM
    Wednesday, March 18, 2009 8:38 PM
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    Hi Darin,

    Thanks a ton for your answer for it solved all my troubles. I could not do the system restore as I didn't have any restore point which dated before I started getting these problems. But your system scan (second option) worked wonders.

    I was banging my head all this while and couldn't get on to something in particular. But I am so glad I posted my problem here and you gave the perfect solution. Though system could not correct few files but I guess the files which were giving trouble were all rectified.

    Thanks again.

    Gaurav Jasoria
    Thursday, March 19, 2009 4:32 AM
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    Glad to hear it Gaurav, and Thank You for taking the time to post and tell me your issue is fixed!


    Darin MS


    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers.
    Thursday, March 19, 2009 6:27 PM