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XP full retail version: Product key not assigned by Microsoft messages RRS feed

  • Question

  • I have recently bought and installed what I believed to be (and appears to be!) a full retail version of XP Pro, and have updated from Windows  2000.  Computer is an older self built machine.  Since attempting to update to SP3, I'm getting messages  that I may be a victim of software counterfieting, and on validating that that the product key was not assigned by Microsoft.  I've contacted the seller who believes that it IS genuine and that no other customers have reported any problems with other packs from the same batch.

    I believe in some cases it's possible to obtain replacement for counterfiet software from Microsoft?
    Your help and advice would be appreciated

     

    Diagnostic Report (1.9.0006.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: 6YCCR-PDJB7-PQWPB
    Validation Code: 8
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-6YCCR-PDJB7-PQWPB
    Windows Product Key Hash: mqY5hFJB2H/k8sNfzSDw9rgtwEQ=
    Windows Product ID: 55274-640-9190844-23828
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {2D2AAB31-F1E4-4010-A073-8E652BF1DC9D}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-231-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 8
    File Exists: Yes
    Version: 1.8.31.9
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-231-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: P:\Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2D2AAB31-F1E4-4010-A073-8E652BF1DC9D}</UGUID><Version>1.9.0006.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-PQWPB</PKey><PID>55274-640-9190844-23828</PID><PIDType>1</PIDType><SID>S-1-5-21-1202660629-507921405-839522115</SID><SYSTEM><Manufacturer>GBT___</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20020621000000.000000+000</Date></BIOS><HWID>393E3F6701842072</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.8.31.9"/><File Name="WgaLogon.dll" Version="1.8.31.9"/></GANotification></MachineData>      <Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: N/A
    Marker string from BIOS: N/A, hr = 0x80004005
    Marker string from OEMBIOS.DAT: N/A, hr = 0x80004005

    OEM Activation 2.0 Data-->
    N/A

    Thanks in advance, Rosemary
    Thursday, January 29, 2009 8:22 PM

Answers

  • Hello Rosemary,

    Sounds like you were sold a now blocked Volume Licensing Key (VLK).  As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

    Please tell me where you purchased this copy of Windows XP. Next if purchased online give me their online site and any other details. Next you could request a refund and/or a genuine product. Also you could let them know you will be submitting a piracy report. Please visit http://www.microsoft.com/genuine . Here you can see exactly how to submit a piracy report. 

     

    Thank you again for visiting us Rosemary and we will look forward seeing where you made the purchase.

     

    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Friday, January 30, 2009 10:30 PM
    • Marked as answer by Stephen Holm Wednesday, February 4, 2009 10:39 PM
    Thursday, January 29, 2009 9:19 PM

All replies

  • Hello Rosemary,

    Sounds like you were sold a now blocked Volume Licensing Key (VLK).  As a rule, VL editions of Windows XP Professional should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP is Upgrade licenses ONLY and cannot be used as the original or base license for a new computer. 

    Please tell me where you purchased this copy of Windows XP. Next if purchased online give me their online site and any other details. Next you could request a refund and/or a genuine product. Also you could let them know you will be submitting a piracy report. Please visit http://www.microsoft.com/genuine . Here you can see exactly how to submit a piracy report. 

     

    Thank you again for visiting us Rosemary and we will look forward seeing where you made the purchase.

     

    Stephen


    Stephen Holm
    • Proposed as answer by Stephen Holm Friday, January 30, 2009 10:30 PM
    • Marked as answer by Stephen Holm Wednesday, February 4, 2009 10:39 PM
    Thursday, January 29, 2009 9:19 PM
  • Dozyrosy,

    Please carefully review the information presented at this web site to help evaluate the status of the materials you purchased:  http://www.microsoft.com/resources/howtotell/

    One "popular" way to tell if you have a genuine CD is to look closely at the disc itself.  The hologram should be embedded within the plastic of the disc and should NOT be a very thin label affixed to the top surface.

    Another way to help evaluate the contents of a disc is to insert the disc into a computer and navigate to the \i386 folder, then look for the setupp.ini file, which is a small text file with two sections.  The second section will have an entry "PID=xxxxx xxx"  If the last three numbers are 270 or 640 thru 649, that's indicative of counterfeit software IF the disc is supposed to be a full retail disc.

    This thread has a similar situation:  http://social.microsoft.com/Forums/en-US/genuinewindowsxp/thread/8e376ae4-ba85-4dc9-b125-f2c6a549da19/


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Friday, January 30, 2009 6:31 AM